Fix & Optimize

My Arc and surround was working totally fine up until today. Audio comes through mybTV just fine but not my Arc. I know it’s detecting the Arc because when I turn up the volume on my Roku remote it registers as Sonos (optical) but no sound comes through. Any ideas? 

Hi, I had a routine change or power cord to the router and since then my two Play 1’s can’t re-connect. I tried hard resets and all other things mentioned in this forum related to this issue but still nothing. Ethernet cable doesn’t work either. Usually the last step where it ends is “waiting on a flashing white light” signal which never appears (stays green or red). I doubt that both speakers would be malfunctioning at the same time, and wifi/router setting works with all other devices. my diagnostics report number is 1033274976many thanks for any help.

Hello. I have sent a sonos amp for a repair im a small shop and i think the guy missed up and now he doesnt know what was the part number.I wonder if someone have a clear pic of this board.  

New Sonos beam speaker is connected and working with t.v. the app will always fail after setting up speaker. Speaker continues to work through app failures. I can reset everything from app to internet and beam. Once speaker installs app fails and can't find system and sometimes no system found on this account. Everything on same network and 2ghz I would just like to have full access to settings. Any ideas?

I can’t get my Sonos system to connect to my WiFi. After 4 days of trying I finally took the security off and it connects. But nothing else in my smart house works. I can’t have an open internet. What do I do? I use wpa personal auto. 

Bonjour,  Ca fait bientôt 6 mois que mon google assitant ne fonctionne plus sur mon enceinte move. Lorsque je demande de la musique, elle me répond : Excusez moi, Move n'est pas accessible en ce moment.  J’ai tout réinitialiser, tout réinstaller, le problème est identique. Es ce que quelqu’un peu m’aider svp ?  Merci !!

I'm at my in-laws' for a few weeks, and I'm trying to help them set up and use their Sonos system.  Unfortunately, the app on my phone just complains about not being able to find my home system - yeah, I'm not at home - that's actually not an error to fix. Is there really not a way to connect to another system if I'm in another house, they leg me on their Wi-Fi, and I have physical access to their devices? Based on some support content out there, it looks like this maybe used to be allowed, but the content is outdated.  I'm using the S2 app.

I use emojis in the name of the Sonos speakers to help my son, who cannot read, identify which speaker is which (mainly used via Airplay). However, whilst emojis are accepted in the app, and appear as expected in the speaker name, they periodically disappear and revert to non-emoji adorned names. Why?

I am having some connection issues with my Beam.It was working fine whilst watching SkyQ on my  Phillips Ambilight TV, I then switched to my Zidoo android box with no issues but on changing sources back to SkyQ again the Beam seems to be disconnected and “TV Speakers Active” notification.I have remedied this by power cycling but there must be a better way to adjust settings somewhere save me having to power cycle every time to get the connection setup again? 

So the sting of not being able to add my beam to a group of dots and echos is still unsettling as I have a nice soudbar that only plays TV music. Is it possible to disable the built in alexa and use the beam as a Bluetooth speaker so I can stream music from alexa all over the house. I have a group of echos/dots that as in every room except the room with the beam.  My bad for not doing better research and thinking it says alexa built in and that she would have the same functions as other alexa devices. My hatred for the beam is growing the more I find its limitations.  I am about to have to have a separate speaker downstairs just to play the same music upstairs and down at the same time and only use the beam for TV.  Not sitting well.   Is there any option to use the beam as a "dumb" speaker and connect it to a dot/echo?  Not even seeing an auction jack 

I have music libraries installed on a QNAP NAS and use SONOS to access my music via iTunes (65,000 limit) and PLEX (other music not on iTunes). However, since last week the PLEX service on SONOS has stopped showing the selected library on the Media Server but shows My Podcasts, Categories, Popular, Society & Culture etc and Other Sources (which only shows Podcasts when opened) and therefore I cannot access my music installed on PLEX. I have no problem accessing my music library via iTunes and playing on SONOS.This access problem via PLEX on SONOS is shown using iPhone (iOS 14.3) and laptop using Windows 10. I can access the music library directly on PLEX using the iPhone and laptop and play music to the respective device. The Remote Access facility on PLEX is turned on.Any help in solving this issue would be much appreciated. Thanking you in anticipation.

I am connecting to a network and Sonos 2 that I don’t use that often. Coincidentally i did an iPhone security update last night. The Sonos system is working fine from my Mac, but the iPhone keeps saying that it is not connected to Wifi (the Sonos app says that). I have reset the Sonos app, restarted my phone, deleted the Sonos app and re-added it. Still no luck.Is anyone else having trouble with recent iphone updates? 

Hi I’m new here and the tv is coming through my Beam but not my Sonos one’s.I’m not technical at all and don’t know what to do.Also can’t seem to access the app on my phone.Any help really apreciated thank you 

Hello! I have a play 5 gen 2 speaker that simply will not connect to Wi-Fi.  I have done everything I have read, then done multiple factory resets, and when I get to the point where I select the found Play 5 and then connect to the temporary network I get a message that says “UNABLE TO JOIN THE SONOS… network”. I have tried a million times. Unplugged routers, models, sonos...reset phone and the app etc. No luck. Works great if using Ethernet but doesn’t let me set up with Wi-Fi.  I read some things saying to install with Ethernet then go to Advanced Settings and switch to Wi-Fi, but the Sonos 2 app has no such setting.  Any ideas? Might I just need a replacement? 

My Sonos keep disconnecting from the WiFi My iPad and iPhone is on the WiFi but Sono speakers can’t be found  the only solution I found is rebooting  the router but it is getting very annoying having to do this all the time.1: why does my sono “leave” the WiFi?2: what is the permanent solution to fix this? thanks 

Dear allSince all messages on the topic I found were closed for further comments, I’m opening a new message. I’m using both Deezer and Qobuz and while streaming, lots of songs (not all) are cuts at the end.Looks like the system is pre-uploading the next song but then… cut current one… not so nice.I bought Sonos for the super practical side and sound quality and I bought a Qobuz subscription to enjoy high res sound. I sent a diagnostic: 1474760468 Thanks for your help. Regards C.

Hi , I recently bought a sonos bar, and I’m trying to play songs from YouTube music on my sonos. I have a youtube red account, and autoplay works perfectly fine on my chromecast. By autoplay, I mean when I ask google to play a song, it plays the next song automatically based on its learning & related songs.I’m trying to make this work on sonos, but unfortunately playback stops after the somg gets finished. Has anyone found a solution to this?

Can anyone share how long is the power cord that comes with the ARC ?

I have a son who loves listening to audible audiobooks via his Sonos One, but recently the ability to select a chapter or rewind a book has broken. If an audible audiobook is started via the Sonos app on a Sonos One, you can then say “Alexa, go back five minutes” or “Alexa, go to chapter two”, and everything works. If you start the audiobook by saying “Alexa, read bookname”, it just answers “Nothing is currently playing” Sonos App 12.0.4

Over the last couple of days I’ve noticed the recently played list has stooped working most of the time. It randomly sometimes appears but usually either says that it’s not available right now or that their is no history to show. Everything else works fine and there are no network issues on any other device or software on the network. It’s a Sonos Amp. 

I am trying to add a voice service using Amazon device and sonos app returned error due to geographic restrictions, I am currently using alexa properly on my Echo plus device, when would be available Sonos support for Colombia?

When I play YouTube on my TV through my beam and sonos amp, my ceiling speakers the music goes out of sync. To be clear the ceiling speakers are hard wired into the Amp and the amp is linked to the Beam (and Sony TV) I've played around with the app to no avail.  The Amp appears to run the sound slightly ahead of the Beam, and it sounds terrible! What can I do to fix this ? Thanks Ollie  

No alarms are set.  It happens some days, not others.  It has happened at night.  It has happened in the afternoon.  It happens with a wired network.  It happens with a wireless network.  It happens if I’m awake.  It happens if I’m asleep.  It happens in the workshop.  It happens in the bedroom.  It happens when it happens.  Same song, every time:  The 2016 remaster of Phil Collins’ I Don’t Care Anymore from Spotify.Today, it played the song twice -- about an hour apart -- at a time when the Sonos app wasn’t even installed on my phone and the desktop app was not running.I like this song just fine, but I’d like to decide for myself when it plays and when it does not play.My network is both secure and shared with nobody.  I live alone except for my cat, but the cat does not have the Sonos or Spotify apps on his phone.I submitted diagnostics:   205521904

Hi, I wonder if you can help.I’ve got a system comprising of 2 moves, an older Play 5, two Play 3s and a Play 1.Now I get quite a few skipping and buffering issues at the back of the house farthest from the Wifi router, that’s mainly where I use the indoor move (and wanted to use it in the garden as well).  I’ve also got a smart TV at the back of the house which I don’t get issues with actually.Sonos have advised me that the move needs to be 25-30 feet from the access point to give decent coverage and can’t connect to a range extender (which means I can’t actually use it wifi connected in the Garden).I’ve been along investor in sonos and love the products, but this feels like a proper limitation (and I understand it needs to connect to the primary Wifi SID and NOT use the Sonos net, so I’m guessing that also rules out a boost.  Does anyone else have such an issue - or can you suggest perhaps a Wifi router that works in the UK with a great (longer) range which is approved by Sonos ?Sorr

Hello,I have a four Sonos system - move, 2 one, and a sound bar. We have the wireless bridge hardwired to the router.  when I play a song, it’s telling me that the song can’t be added to the playlist (even though the song plays for a few seconds) and then that song stops and a random song starts to play everywhere.  not sure what’s going on, but I ran a diagnostic: 658950129Any Ideas? thanks!