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Nader1101
Contributor I
March 25, 2021

sonos sub wont connect

I can’t get my Sonos system to connect to my WiFi. After 4 days of trying I finally took the security off and it connects. But nothing else in my smart house works. I can’t have an open internet. What do I do? I use wpa personal auto. 

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5 replies

GuitarSuperstar
Lead Maestro
March 25, 2021

Are you saying that none of your Sonos speakers will connect to WiFi or is it just the Sub?

"Receive with simplicity everything that happens to you." - Rashi
Nader1101Author
Contributor I
March 25, 2021

The only speaker that is connected is the arc. The sub and the one’s will not connect to the system. 

GuitarSuperstar
Lead Maestro
March 25, 2021

Be sure you have Wi-Fi enabled under the Arc settings.

What message do you get when you try to connect the Sub or Ones?

FYI, the Arc communicates with the Sub and Surrounds using the 5 GHz frequency.

"Receive with simplicity everything that happens to you." - Rashi
    Nader1101Author
    Contributor I
    March 27, 2021

    I'm stuck in a loop it adds the speakers to the system then says getting ready, then fails. It finally worked when I plugged the Sonos in to Ethernet. But it's not 100% wireless. 

    Xander P
    Xander P
    Retired Sonos Staff
    March 29, 2021

    Hi @Nader1101, thanks for reaching out to the Sonos Community!

    Is this a new router, or Sonos setup? Some network configurations do require a Sonos device be wired via Ethernet cable - particularly when adding surrounds or a Sub to a Home-Theater speaker, would you mind sharing the make/model of router, and any other mesh nodes, extenders, or Access Points?

     

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