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Jonescm128
Contributor II
March 29, 2021

Arc not playing through TV

My Arc and surround was working totally fine up until today. Audio comes through mybTV just fine but not my Arc. I know it’s detecting the Arc because when I turn up the volume on my Roku remote it registers as Sonos (optical) but no sound comes through. Any ideas?

 

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3 replies

GuitarSuperstar
Lead Maestro
March 29, 2021

What specific model is your TV?

"Receive with simplicity everything that happens to you." - Rashi
Jonescm128Author
Contributor II
March 29, 2021

It’s a Samsung Q70t 85”

GuitarSuperstar
Lead Maestro
March 29, 2021

Your TV is equipped with HDMI eARC. Why are you using the TV’s optical port rather than the eARC port to connect the Arc? Did you experience problems with the eARC connection?

"Receive with simplicity everything that happens to you." - Rashi
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