Fix & Optimize

Why do I get multiple entries for compilation albums in my local library and each entry plays the complete compilation album, I appear to have a separate entry in Album view for each artist within a compilation which is sometimes over a hundred entries for the same album. This is both with the windows app (Win 11) and android app. With well over 700 albums and lots of them listed multiple times it makes the selection very UN-user friendly Many thanksLimpet53

I have two homes, one with eight Sonos 2 devices which now, finally, after eighteen months of not having music, actually play something.Now my other 3 bricked Sonos 5 devices in my other home on an S1 network have started skipping and have become as useless as my S2s were.Yes, I have tried reboots, resets, firmware, everything recommended (I have spent thirty years in IP network engineering).I suspect the problem is 2.5/5 network compatibility, but with my current broadband provider I cannot reset this, and even if I did it would break my other networks such as Nest and Ring.This is just another Sonos f*** up that they need to sort out. Being able to play a music track is sort of the whole purpose of these devices isn't it?Moderator Note: Modified in accordance with the Community Code of Conduct.  

Hallo zusammen, Bei mir lassen sich die Microfone der Beam und Beam 2 nicht mehr aktivieren.Vorher hat alles funktioniert. Hab das ganze System auf Werkseinstellung gesetzt und neu eingerichtet, hat aber nicht geholfen. Wäre für Tipps sehr dankbar. LGMarkus  

My playbar and sub continually lose connection- it has nothing to do with the network - I can manually control the volume but I’m tired of factory resetting 

Trying to set up Roam speaker in new location, via my 2nd home WiFi. Seems totally unresponsive.

My Sonos Play 3 is not working properly. I have tried to reset it to factory but the light will not turn green again.Moderator edit: Tidied up typos for legibility

I have lost one set of in ceiling speakers in one room. They have just disappeared from my app.

Hello everyone, new to Sonos and having some issues with mt new Sony Bravia 7 and Sonos Beam.I can only intermittently get it to work via the Bravia Sync system. Normally for it to work I have to complete a full power off cycle then reconnect. After a short time it drops out again and nothing at all shows on the Bravia Sync connected devices. This includes my Sky TV, Fire Cube as well as my PS5. I can still switch to them via the output button but my sound very rarely works and when it does I can't control the volume with my Sony remote, only the Sonos App.Sony have offered ZERO help, only stating they can't guarantee the compatibility of Bravia Sync with 3rd party products 😡.Apologies for the length of this but I'm stumped 😥

I have problems with the speech enhancement feature in the Sonos app for my Era 300 and Era 100 systems. In the lastest  version of Sonos app for Android and iOS, appears the speech enhancement feature available for my Era 300 and Era 100 systems so it was a feature I was waiting, due to I use my speakers also as TV sound system but initially the equalization options in the app were so poor and didn't have an option for enhancement of the voice. In this new version of the app I tried to enable this feature that is available for both Era 300 and Era 100 but, several times I enabled, when I return to the app to verify that is enabled, this feature have disabled automatically after some minutes or hours. In the Sonos support chat have told me that this option is only available for Home theater systems and to be available for other systems is an error that will be corrected. I told to the support agent that will be desirable that Sonos don't remove this feature for non Home theater systems

Connected my 2016 player, base and 2 play one speakers to a new Sony Bravia 8 tv. Worked great for 30 minutes then when I adjusted the volume down using the phone app sound became a choppy clucking noise. 

Hello. I can't seem to connect the line-in connected to my Port to play from my speakers in the living room (Allrum). It only seems to play to the Port itself but I want to make it play from the speakers. Ive tried pressing the line-in from "Your Sources" but nothing happens, it only wants to play from the "Port" room. I'm pretty new to this so maybe im missing something obvious but I've tried most possible solutions and tried look through the line-in settings in the app. The user manual doesn't really give any help. Any help would be much appreciated! 

I have just opened the app (android) and all the services I installed like TuneIn, Spotify, Amazon Music are missing. If I try to add them again, I get a "something went wrong" message.I restarted my phone & that has not helped.  Currently, I only have a Play1, a Connect and a bridge active on the system.

My system with play1 and Sonos 5 gen1 stopped working and now when I try to connect to WiFi it doesn’t work. Tried with cable and it doesn’t work.  what can I do?

When Move has been updated it can not understand command’s from Google anymore. When I use One I just say (in Swedish) Hey google, play P4 - which is the radio station I normally listen to. Move will not understand. Keeps asking for which unit. There is only one system I have. Speakers are on different floors, so they can not over hear commands. Any idea why this lack of understanding has been introduced? Why not the same commands work the same on all products? 

They made me buy a new router to my home and I can’t connect my play:3 and symfonik bookshell speakers to new wifi. The app on my iPhone does not find the speakers, it only says that can’t find a speakers.So i reset the speakers, no help there, put a ethernet cable in and one of the speakers, play:3 starts playing, ok , that's good, but the app won’t still find it and when I unplug the ethernet cable music stops.Elisa, finnish company says that the problem is with Sonos because my speakers are so old and the new router is new, top of the line product with 5g and 5 giga system…What I can do next?

I've had an S1 so no system of five components for 15 or more years and it's been wonderful.  Two months ago I got a Sonos Arc for a new TV in a single room and have not even used the S2 app to play music on that system, and my S1 system has been working fine the whole 2 months.  I have not updated any app or component, as far as I know.  But just now, my S1 app can only see the Arc and wants me to download the S2 app.  I've heard about all the mess with the S2 app upgrades in the past 6 months, and have not had to deal with them because I only use the Arc with the TV.  Now this?  Help!

I have a new Sub Mini. I have added it to my system and it shows up as Sub Mini not assigned. If I go the room I have named Library the App tells me I have a stereo pair consisting of a Play 1 left and a Play 1 right. I also have a box which says Connect Sub + and Remove Sub X. If I press Connect Sub I get a new window which says “Let’s add a sub to Library” I then click on Continue. I then get a picture of a Sub Mini and I I am asked to select the sub. I then collect on select. I then get another picture of a sub mini and a box which is a long horizontal slit. A black line Strats to go across and then the screen changes and the message “There was a problem adding your Sub Mini. Check the network connection and make sure that your subject is powered on.” Underneath is a big exclamation mark ! in a circle. Below that a “Try again” button.   So, as far as I know the Sub Mini is on. It has a steady white light and my system can see it. I have no idea how to check my network connection but

Ok - so, when the revamped Android app was launched a few months ago at least I could use my system via the Windows desktop app or with an ipad.This is no longer the case. Every device I used to connect to my system and play music via my Sonos speakers is now useless. Will this nightmare be over any time soon? Or should I just burn those speakers? Is anyone still able to use their Sonos products?

I have multiple sets of speakers and soundbars.  I finish playing music in Room 1 - tap stop icon.  Later, I go to different room. Open AppSelect music/playlist... Option is Play - no way to say where... Now Playing is prior playlist and prior speakers. Seems a simple task for customers with multiple devices.  Any suggestions? 

If I stream music direct from either the Quobuz or Amazon Music HD apps (i.e. not through Sonos) then the experience is even worse with drops outs and skips on every song. Same if I download the songs. 

Sonos sucks and I will start a company to compete. You were warned, idiots.

HiMy SONOS setup is as follows;1 * Play 1 (not hard wired)1 * One SL (not hard wired)1 * SONOS Boost (hardwired)1 * TP Link router (no range extenders) - stable and excellent WIFI All running S2SONOS app on IOS and Windows 101 * Music Library of "ripped" MP3 CDs residing on a windows share of a Windows Server 2012 box (using SMB2 - SMB1 not enabled). Share / NTFS permissions on Windows have been checked and are correct. Windows 2012 firewall rules conform to the SONOS documentation.I purchased my SONOS speakers so that I could play music from my "relatively small" (approx. 6000 tracks), music library. I don't use subscription music services. My SONOS content servers comprise various radio stations and BBC Sounds.All worked well until the S2 upgrade. Now I can access my music library from the SONOS IOS app but get inconsistent results when trying to play tracks. Sometimes a selected track will play fine - sometimes from IOS I get a "content unavailable" error or from Windows get an "acc

I was surprised to see only first few Sonos Playlists appear in recent update (80.10.06) They are all there on iOS devices. Have updated speakers etc. Is this a known issue? 

I thought the nightmare was over, but I have suddenly been disconnected from all my services ie Plex, Mixcloid, radio, Spotify. I can't reconnect and can only control with old app on PC. I hate your company 

Recently the sound on the Apple TV cuts out, but only music and background sounds, in movies/series. Works ok if setting the sound to Stereo on ATV. I have a set-up with ATV 4K, Arc, Sub (gen3), Amp (connected to in-ceiling Bose speakers). It’s not all shows or movies that have this issue. Netflix works ok. Appe TV+ not. How can I fix this?