Contributor I

Answered

Track display on app not updating

Forum|Forum|1 year ago
October 25, 2024
10 replies
337 views

Why does my Sonos app show the track I was playing about 30 mins ago while it's now playing something else.

App is still responsive - I can pause, play, vol up/down but it's not updating the track.

Just about had it with this system, Sonos user for 10+ years... I've had speakers disappear and need a full system reset, hate the new app UX - which I could probably live with if it actually worked…

Youtube Music, via play:3 units and Beam. No internet issues (consistent 35MBit free while streaming, <7ms latency).

(and to update, it just randomly stopped playing while writing this... but hitting play started it again immediately... FFS!)

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Best answer by Stanley_4

Many network issues aren't so much your network as such but how Sonos is interacting with your network. Far too often Sonos will have problems on a network where everything else works fine.

The fact that the controls work quickly while track changes aren't showing makes it sound like controller to speaker connections are good but speaker to controller ones may not be. Given the limits Sonos has placed on our access to internal data the suggested rebooting is a good place to start. The WiFi checks in Sonosnet (Boost) mode are pretty limited but worth trying before trying to contact support as if you haven't done them that is likely where they will want to start.

Rereading before posting this and one more question/sugestion. Have you set static/reserved IP addresses for your Sonos followed by a power down, router reboot, power up? Either the recent update or an update to other gear on your network may make that necessary for Sonos stability. Minor pain to set them from the router's DHCP and won't hurt anything. Far less aggravation than a support call and it might help.

A

APD2000Author

Contributor I

Oh FFS!

Tried switching rooms to see if the playing track would update, all music stopped, speaker list lost the bedroom speaker and then app reported "there are no connected products"…

Sonos need to fix this fast or I'm going to lose my ****.

Airgetlam

Seems like a local network issue, where your controller isn’t constantly in connection with your speakers. I’d double check the wifi interference FAQ, and try a network refresh, by unplugging all Sonos devices from power, then rebooting the router. I’d give it a couple of minutes to come up before plugging back in my Sonos devices.

Bruce

A

APD2000Author

Contributor I

Thanks Bruce, tried that last time it happened. No change in long term performance. And it responds immediately to volume, track skip etc. so i dont believe it's network related (and it's all on its own network via a boost). It's the app that doesn't update to show current track, if I close my eyes it would appear to be working (until that speaker drop out).

Stanley_4Answer

Grand Maestro

Many network issues aren't so much your network as such but how Sonos is interacting with your network. Far too often Sonos will have problems on a network where everything else works fine.

The fact that the controls work quickly while track changes aren't showing makes it sound like controller to speaker connections are good but speaker to controller ones may not be. Given the limits Sonos has placed on our access to internal data the suggested rebooting is a good place to start. The WiFi checks in Sonosnet (Boost) mode are pretty limited but worth trying before trying to contact support as if you haven't done them that is likely where they will want to start.

Rereading before posting this and one more question/sugestion. Have you set static/reserved IP addresses for your Sonos followed by a power down, router reboot, power up? Either the recent update or an update to other gear on your network may make that necessary for Sonos stability. Minor pain to set them from the router's DHCP and won't hurt anything. Far less aggravation than a support call and it might help.

A

APD2000Author

Contributor I

Not sure why it has marked that as "answer", but its a good suggestion. I'll move the boost to a fixed IP and see how it goes.

I've also rebooted everything and shifted the wireless channel to 11 to see if that helps.

Thank you both.

Airgetlam

Not really that important, most of us read all posts, and ignore the ‘answered’ flag.

@Stanley_4 has a good suggestion, to be sure. Something I did on my old router, and it fixed a lot of ‘mysterious’ issues, although it isn’t available on my current router (damn you, T-Mobile, for crappy router software, but at least I don’t have issues currently).

But if that doesn’t work, I would encourage you to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

Airgetlam

Oh, one more note. It’s not just the BOOST that should be on a reserved IP address, but all your Sonos devices could benefit from such. They allow connection (or most of them) via the BOOST, but each device still gets its IP address from the router.

Bruce

A

APD2000Author

Contributor I

Good point. Thanks.

Stanley_4

Grand Maestro

All Sonos (at least the ones I own) on fixed addresses appears to be essential if you are having this issue.

It is a truly intriguing issue, why does Sonos work with dynamic IP addresses for so many folks, but for a small number that causes addressing issues.

I have spent many hours trying to discover what is actually going wrong. Nothing in my pfSense router logs. Nothing I could see monitoring network traffic.

Sonos does use some really old legacy code and the issue may derive from something long fixed and forgotten by the original coders.

I

Ian_S

Prodigy III

It’s quite easy to confuse the app sometimes.

One thing I like to do (not to deliberately confuse the app) is to shuffle play all the songs in my local library for one artist. I’ll quite often do this with the queue displayed and then un-shuffle and re-shuffle to change the order… it doesn’t take many cycles of this before the app no longer displays the changes to the queue order and it stays static.

Sometimes when you close the queue and re-open it sorts itself out, and sometime it doesn’t. I have even had it where the app still does next, pause, play etc. but is displaying completely the wrong track to what is playing. Stopping and starting the app seems to refresh the app queue again.

This doesn’t happen on the desktop apps, and the actual speaker held queue seems to be correct. Just another example of poor quality in the new app…

The other slightly annoying trait is when you unlock your phone to the now playing screen in the new app, it seems it has to go through the motions of catching up on the animations before you get to where the queue currently is, so it wastes time doing that giving the impression of a lag. It would be better on app wake up to ditch that and get to the current place as quickly as possible...

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