Fix & Optimize

We have tried all the suggested fixes. Is there a way to submit a diagnostic report?  

Good Day,My neighbor across the street has two Sonos Play:1 speakers. I am not at her house at this time. I am trying to help her get the speakers re-connected. They were playing fine and then she went away for two weeks to bury her husband. Now, she cannot get her speakers to connect to her wifi network (Comcast modem/router combo). I have followed all of the instructions for rebooting the modem, the speakers, resetting the speakers to factory settings, but nothing works. When we plug in one of the speakers the Sonos app sees the speaker and correctly shows the serial number. It then tries to access a temporary network which turns off the wifi...apparently trying to connect via 4G. It gets a no internet connection when doing this. When we try the older app it connects, but then it tells us that the speaker has the more recent firmware and to use the most current app which we do without success. I have followed all of the instruction on the support pages including connecting the speake

Dear Sonos Support Team,I hope this message finds you well.I am writing to seek assistance regarding an issue I have encountered with the Sonos app following the recent update. Prior to the update, I had several playlists created within the Sonos app. Unfortunately, since updating to the latest version, I am unable to access any of these playlists.I have attempted restarting the app, rebooting my devices, and even reinstalling the Sonos app, but the issue persists. The playlists are crucial for my daily usage, and it is quite frustrating not being able to access them.Could you please provide guidance on how to resolve this issue?Thank you for your assistance and understanding. I look forward to your prompt response.Best regards,A.Matov

The Help page https://support.sonos.com/en-gb/article/add-your-music-library-to-sonos?utm_source=cr-care&utm_medium=limited/ml&utm_campaign=en-us-cr-care-limited/ml  says to select from the Manage menu, but I can’t find the manage menu, can anyone help ?

Hallo!Ich habe einen Sonos Play:3 vor kurzem gebraucht gekauft. Der Lautsprecher hat seinerzeit ein Upgrade auf S2 bekommen. Da ich mein Sonos-System über die S1 App bzw. noch über den Sonos Controllee bediene, würde ich den Play:3 gerne wieder auf S1 downgraden. Kann mir eventuell hierbei jemand helfen? Ich finde in der App leider die Funktion dafür nicht. Aber ich habe gelesen, dass das eigentlich funktionieren sollte. Gruß Chicoree Moderator edit:Google Translate- Hello!I recently bought a used Sonos Play:3. The speaker was upgraded to S2 at the time. Since I operate my Sonos system via the S1 app or the Sonos Controller, I would like to downgrade the Play:3 back to S1. Can someone help me with this? Unfortunately, I can't find the function for this in the app. But I read that it should actually work.Regards, Chicoree

Hello, I recently got a Move 2 and love it. I added Apple Music and it works great! However, weeks later I am trying to add Pandora and Amazon to the content services section. The message I am getting after clicking “add to sonos” is “service not found” and then only one button that says done. I have restarted the Move 2, my phone. All apps are updated and on the same wifi. Any ideas? I can use Bluetooth but cannot add them in the native sonos app. Also, I have searched this forum and don’t see anything additional that has helped. TYIA! edit: I have an iPhone 15 fully updated. 

I have a pretty specific issue. I have a projector (Epson 4K Projector EH-TW7000) hooked up to my apple tv (4k) with hdmi. I’m considering the purchase of a sonos sound bar, and to try it out I figured I’d hook up my sonos roam. It pairs seamlessly (although it will not allow me to set it up as a default audio device) and while watching something I’m quite happy with it.But, each time new media is started (e.g. a youtube video, but even each seperate ad), or when I exit media to the menu, the image goes black for about 15 seconds (audio continues).This problem does not occur when I use a different screen with the same setup, of when I play the audio through my projector only.I hope this sounds familiar to someone!   

I'm not able to complete the software update for my Sonos roam sl. I'm using android phone Asus Rog phone 7. The speaker connected to WiFi showing in the app but when it comes to the update it says error 1101 and when I try again it shows error 1106. I tried for hours to reset everything my phone my router my speaker. The WiFi works just fine for everything else but the Sonos app. I'm really angry I don't understand why I have to go through all this update hustle to use a Bluetooth speaker. I will never use WiFi on it. I should be able to just turn it on and blast some music. Now it looks like I have bought a 200 dollar paperweight 

Got a new Roam that manages to connect to WiFi during setup but then told the speaker needs to update. It won't update for some reason and then the app (android) is just stuck on that screen. Tried factory resetting speaker and re installing app etc but still isn't working. Anyone else had this problem? Thanks for any help.

I have an old Sonos Connect that feeds into an old Onkyo receiver in my hearth room.  The receiver drives two sets of passive ceiling mounted speakers (through wall mounted resistor controls for volume).  Looks like my receiver is about to shoot craps so I am looking to replace it, but continue use of the old Connect I have in place.  Don’t want to upgrade as I have other rooms/old Sonos speakers set up throughout the house in different zones/groupings so just want an easy solution to replace my amp for the hearth room.  Would something like the WiiM Amp work for me (and perhaps offer some added benefit that I could stream other stuff through it to access my speakers)?  Or is there a better/easier solution?  Seems to me that it is a waste to buy a full blown receiver as all I need is an amp to drive my speakers.  Thanks for any advice!!!!  Moderator Note: Modified in accordance with the Community Code of Conduct.

I’ve just upgraded to the latest version of the Sonos app, v80.05.04, but now I can play any content services!I have 3 services connected including Deezer and BBC sounds, and I can search and select music or radio channels but whenever I actually try to select and play something from Deezer I get an error “something went wrong try again” but it never works.if I select a BBC Sounds channel the play button spins for a while but then stops and nothing happens!if I go to my music library and select tracks they will play, but if I do a system wide search and then pick something from my music library I get an error message with a link to check service status even  though it’s my local library and connects fine if I manually pick a track! another pile of s**t from Sonos!I used to be a major fan but after recent updates I’m getting close to giving up on a 8 speaker multoroom setup!   

The Sonos app on my iPhone is not working.  It can’t load my services and recent plays are not there.  What is going on with it???

I can't seem to add podcasts from amazon music. There is an option to add but it's just blank. Thanks for any help.

J'ai changé mes surround sur mon cinéma maison. Changé mes one sl qui était défectueux pour des era 300.Je vais pour calibrer avec trueplay mais l'option n'apparaît plus dans l'application.J'ai tout remis a zéro,appli et mes 2 era300 mon arc et mes 2 subs.Trueplay n'apparaît plus.Oui j'ai un pixel 8 pro mais trueplay apparaissait avant que je ne change mes speakers.Est-ce que ca apparaît seulement sur un iphone pour les calibrer?Ca dit pourtant que je peut faire une calibration rapide??? Moderator Note: Added Translation by Google Translate- I changed my surrounds on my home theater. Changed my one sl which was defective for era 300.I go to calibrate with trueplay but the option no longer appears in the application.I reset everything, app and my 2 era300s, my bow and my 2 subs.Trueplay no longer appears.Yes I have a pixel 8 pro but trueplay appeared before I changed my speakers.Does it only appear on an iPhone to calibrate them?Does it say that I can do a quick calibration???

After the last update, I wrote to Support 2 times about my problem with the App, but have heard NOTHING yet. The problem is, when I press Sonos and have to select start or stop of a room, it usually takes 5 minutes to get to it, which is a very BIG DETERIORATION. After this update, Sonos has become VERY MISERABLE and particularly UNMANAGABLE.

I have a pair of Fives and Ones and have been using a Sonos Connect for years with them.  I had originally bought the Connect as a means to bring in audio from my CD player.  I have now gone to streaming only and don’t need that feature.   My understanding is that the Connect creates its own network which the speakers connect with.In an effort to reduce clutter, etc I am considering getting rid of the Connect and having all the speakers link directly to my home Wifi network. Is there a down side to this?   Am I going to see any performance issue if I do? How best to do this? Thx

Hi, I am considering changing from iPhone to Samsung and want to know if people are having issues still with the app on android? I occasionally use airplay because the iOS app sometimes fails

literally hours managing and developing my music library playlist before the change.  it has almost been two months.  when do i get these quickly back on my system / account ? I would like to see you roll out an extensive list of when we can expect all these extensive upcoming changes….not just what you’re doing in ”July” etc.   Further,  you have a great deal of personal data on all of us.  I don’t understand that if you “care” so much why you are not giving us reliable weekly/monthly updates using our emails to always give us status and coming soon.   why do i have to spend time going into forums or search your website to learn what sketchy written paragraphs you randomly offer?  we should be getting very regular updates from you in our inboxes.why cant you simply give us back the old app till you have thoroughly worked out this new?Many of us question your tech savy to have this entire problem in the first place.weekly/monthly email updates to all of us please !

Just to make sure I am correct (because it is hard to believe): the new app does not allow connection to a local music library - only to streaming services. I had the confirmed in a chat with the customer service  people but it seems so whacky that I thought I should check here. 

Well finally local library search is back. Although is always fails. Result “ something went wrong try again, .. and again and again… so yet again another release that doesn’t bring what is promised. 

I don’t seem to be able to see my currently configured Subsonic server from the new app.Will there be a way to connect to home libraries and media servers as normal? Plex is working at least.

I recently updated my WiFi network and I have not been able to connect the playbase to it.I tried a few solutions but they all failed.1 - I factory reset the playbase and although the led was blinking Green, the app was unable to connect to it.2 - I connected an Ethernet cable to it and it started working fine. I updated the software and enabled the WiFi. As soon as I disconnect the cable, the app stops recognizing it and it becomes useless.I tried 1 and 2 using an IPhone and an Android phone and the results are always the same.Can someone help me with this problem?Thanks a lot! 

What’s it gonna take for Sonos to do something about their new app? SO many people reporting connection issues. My speakers won’t connect. The new app is complete trash!! 3 years no problems. Give me back the old version so I can use my expensive products!! 

Under the incredibly bad Youtube Content Service - I used to have a saved Artist “Die drei ???? Kids” which contained short stories for my kids.After upgrading to the new Sonos App, the artist still comes up and all the “albums” but when I click on an album to listen to, it just shows the message "SOMETHING WENT WRONG". This is for ~90% of the listings.At the Youtube Music > Artist > list stage, I see all the “albums” but only the ones with a secondary artist listed [in addition to Die drei ???? Kids], will play.   

Hello I have had my Beam for a number of years with absolutely no issues.  Over the last week or so when watching Television it will switch the source from TV to Music Library causing the sound from TV to drop out and l have to go to the Sonos app to reselect TV as source.  I’ve tried various solutions, factory reset etc but still having the same issue.  This seems to happen roughly every hour.  Any suggestions of a solution would be appreciated, thanks.