Fix & Optimize

Can I get help with this diagnostic code? 168644021

I’ve got Apple music as a service. Some of my tracks are randomly greyed out now in playlists. They are fully available in Apple Music and play fine in iTunes from the same playlist. I do NOT have any parental crap turned on inside the Sonos app. I’ve dropped and re-added the Apple Music service in Sonos.Still greyed out tracks. My brother has a similar system and is noticing the same crap.Any solution?

Hi Sonos community, I sometimes get my Arc on green when switching from TV to Amazon Prime or once I’ve lowered the volume to zero Today, it’s not changing and it’s not muted.. I can’t hear my TV nor Amazon Prime - yet, Alexa and Apple Music display sounds Could you please help me and advise - Report 712585842 Thank you!Cheers

My Sonos Beam cuts out for 3 to 5 seconds at least once every two minutes when I am watching cable TV. That only happens when I am using my cable box as input. I have a Vizio Smart TV, and when I play from any of the apps (e.g. Prime Video, Pandora) the Beam works just fine. The problem is only with cable TV. My cable box is connected to the television via HDMI cable. My Beam is connected to the TV via HDMI arc. TV audio settings: Speakers - OffVolume Control Display - OnSurround Sound - OffVolume Leveling - OffDigital Audio - AutoAnalog Audio Out - VariableCable audio settings:Audio Coding Format - HDMI (if I use other options there is no sound at all)3D Mode - DisabledDolby Volume Mode - Off I found something that recommends disconnecting all input cables from TV, turning it off for awhile, then turning it back off. I have tried that, and it helps for awhile. However, I would have to do that every time I use my TV with cable.

As Sonos don’t seem to want to, lets try and consolidate the TuneIn UK problem into one master thread.What we know: starting last Thursday, TuneIn in the UK started blocking all foreign radio stations. They did this because of a lawsuit they lost in November 2019.Some have also claimed that Sonos Radio is also affected.The known work-arounds are:Add the direct streaming url of the station to the Sonos system (only available to PC and Mac users detailed here Try a different radio station aggregator (eg radio.com) 

I have one set of play 1 sterio pairA sonos moveA sonos oneAnd two more play 1They're driving me mad lately being full of glitches. Me speakers keep disappearing and sometimes take days to find as even installing them as new doesn't find them sometimes. If I ask alexa what's playing, I'm told either nothing is playing or the wrong song and the speakers won't play in unison with some even playing different songs despite being set in the same group. Lastly it keeps skipping tracks half way through. It's just weird. I've recently upgraded my router to try and help with the demand but it's not really helped. Anybody know whats up? 

Hi, my wifi signal is about 500mbps before sonos connection. Whenever I on and connect Sonos Beam to the wifi router, the wifi signal will degrade by 75% after wireless connection.  Can anyone advise how to resolve this issue? Thank you

Hi i just switched my audio setup for an AVR and separate Dali Oberon speakers to a full Sonos  system (arc, sub and one sl’s)I have a 4K Samsung 65” TV (2020 model with eARC) and a Mac Mini M1 hooked to it as my media center. When I had my AVR I got the Mac mini to play full Dolby surround via the AVR (HDMI all the way) (5.1) Now that I have switched to the sons setups I no longer get the option of multi channel output to the Sonia arc via the TV only 2 channel stereo. The MIDI setup no longer displays the option of multichannel output to the arc via the TV I have the TV set to atmos comparability “on” and digital audio output format “auto”Mac mini connected to hdmi 1, and Sonia arc connected to hdmi 2 / eARCif I play content via a usb drive on the TV I get full surround and atmos (tried a sample file via a usb thumb drive directly to the tv) anyone have a clue how I can get my Mac mini back and working as my media center with Sonia and be able to use full atmos multi channel? Thanks 

Im going crazy…What ever I do… i have ongoing problems with conectivity on my Symfonisk units 3pcsI tryed any advice, bouhgt new Asus Zenwifi XT8…But looking at alot of reviews, Im lefte whit the feeling that a lot of people have issues with Symfonisk…So I am thinking of return the lates one i bought and sell the others and then go for other Sonos unitsWhat are your thoghts?

An option on the app to play a test tone to each speaker. Allow user to adjust vol of each speaker or at least better balance arc (left, right,centre,Atmos) Vs rears and sub.

HelloI have read other conversations on the topic but they are all quite old and I would like to have an update on this issue. I bought my Sonos One, one week ago and I’m very disappointed with the quality of the microphone, I thought I was buying one of the best smart speakers on the market but it doesn’t look like this one is it. Using the voice control is so annoying that I would have done better buying a normal speaker instead. Can someone from Sonos help out with this issue or if someone from the community knows how to fix it, I would appreciate your help. Thanks​​​​​​​Luigi

Hi, we've noticed over this past few weeks that during bbc radio broadcasting on our Sonos system the stream periodically repeats 30-60 seconds of output, any ideas what could be causing this?

One day, everything was working fine, the very next day, it all stopped and the Sonos S1 app cannot see the system.  All morning alarms did not go off and caused mayhem!Why has the historic reliability of the product gone out the window?Why is Sonos becoming so unreliable, it is clear that it is trying to force all its customers to update their devices to newer kit but this is ridiculous and very short-sighted!  You are going to lose all the loyalty you once gained through all of these issues.  Merge your two apps into one app and grey out any functions that are not backward compatible and better quality control in place.I do not think I am alone as stating that I am a disappointed customer of many years and will not  be upgrading any products moving forward. 

I had some weirdness occur overnight so thought I’d share. A few mos ago I upgraded four of my eligible devices to S2. They aretwo Sonos 5 speakers Play:3 speaker Connect amp I had a few quirky control issues initially but all cleared on its own in short order and I was finally able to get to use the new S2 controller.  Last night I noticed the Connect Amp and Play3 had dropped from the S2 controller. Both are WiFi connected. WiFi is up so I restarted them and no change. I reset them both and while they were found by setup they failed to be added to S2 as they could’nt get connected to WiFi. No changes on my WiFi were made. With no other alternatives I decided to try to add them to S1. After installing S1 firmware was able to add them back and working but only in S1. So what gives? Two devices deemed S2 compatible, successfully upgraded and then all of a sudden no longer work with S2? I’m discounting my Wifi as an issue as they now work fine back on S1 and assume they reqmts would be t

My current set up is using S2 iPhone appOne Play 3 Play 5 (2nd Gen) Playbar & SubI have these running on 1 account however I also have on the same Wi-fi network aPlay 5 (1st Gen) running on a separate account on a different iPhone S1 appMy issue is that the S1 app keeps wanting to update to S2 which then means it disconnects from the Play 5 (1st Gen), its driving me mad and I keep having to reset the app and reinstall.I thought would it work if I got a Sonos Boost and ran the S2 compatible products on the separate network.ANY IDEAS HOW TO RESOLVE MY ISSUES ????

Hi I am having an issue with my sonos system and powerline adaptor. My sonos system is set up via wifi and I have a powerline connected to to wifi to extend my wifi range to the garden. When I open the sonos app via ios phone my system will not appear and will only reappear if I reset the router. The system will appear for a period of time then disappear again until another router reset.  I have performed a quick test and disconnected the powerline adaptor and this has solved the issue of the system disappearing from the app.  Can anyone recommend how I can reconnect the powerline adaptor (which is only used to extend my wifi range to my garden) but not affect the sonos system? Thanks

I have a very strange issue.  I have a Sony X800H 43" TV connected to an Amp via ARC. Everything sounds fine, however, each time I set the audio output on the TV to "TV Speakers," it starts playing through the TV Speakers, but then a few seconds later it says "switching audio to external speakers" and it plays the audio only through the Sonos Amp. The audio output still says "TV Speakers." My TV remote also now controls the Amp volume.  Does anyone know why this would be happening? I'm not able to listen to sound though the TV speakers. Just through the Sonos Amp.  I cannot tell if this is a TV or an Amp issue.

Is redoing the Trueplay required for the new updates on height audio? Hope the experts here can advise, thanks a lot!! :)

I'm not sure if other assistant enabled devices have this issue, but the Google assistant on the beam has become pretty useless.I've set the default speaker for the beam to be the beam itself, but I still have to say what room/speaker I want the music to play on.If I ask to skip the song, or change the volume, I get the response "something went wrong". Even with voice match and Spotify premium, getting a playlist or most music to play only work about 40% of the time.The only way to make things work is to use some other Google home device to handle commands and set the beam as a default speaker.Does anyone else find the beams assistant integration lacking? Is there a fix?

I used to have Pandora playing different stations in different rooms of my house for years., but I started getting the “someone else is listening to you account” recently. I have a family account. I am not trying to stream from different locations or with different interfaces (phone, computer, sonos) with the same user. I am only using Sonos. I emailed Pandora about this and their response was that it was a bug and that they have since fixed it. Only one stream is allowed. Grouped speakers can play the same stream, but you cannot play different streams in different rooms. This is highly disappointing and annoying to me. Do other services allow Sonos to play different streams in different rooms?

I have had my music stored on an Addonics NAS for the last 8 years and it works with sonos fine, simply acting as an NAS.  I now see it is no longer supported and my mac has stopped accessing it. It is the same size as a raspberry pi with a usb drive plugged in.  Marvellous bit of kit really.Whst should i replace it with?  Should I go for another NAS or a streaming solution like plex?  What is the difference?  Apart from the obvious.  The NAS should be small and quiet and still supported.  I have a raspberry Pi v3.  I am guessing I could probably just install a linux on it, mount the drive and share it.  Is there any advantage to having plex on top?  Any alternatives? 

The Sonos App (IOS) will not find my Sonos system in certain rooms.  This is my setup…SKY Q Router in the HallwaySonos One in the Living room (wired to router through powerline ethernet)Sonos One in the Kitchen (wireless)Sonos Play:1 Playroom (wireless)Sonos Play:1 Bedroom (wireless)The Sonos App on my phone will only find the Sonos system if I am in the Living room.  When I open the Sonos app in the kitchen (or even next to the router in the hall) it can’t find the system at all.  I had the same issue when all Sonos devices were wireless so I thought I would try to use SonosNet by hardwiring a Sonos ONE to the router.  I am still having the same problems.Any advice please?

I am not sure if there has been an “update” or such like in the last week or so but in that time, when I seek to connect to the Sonos on my iPhone, it fades through the connection screen and comes up with the error message and “fix it”.  Each time I have to go through the process and 75% of the time I have to turn the router off and back on again, hence disabling house WiFi for about 10 minutes.  I would say it has happened every 2 or 3 days in the past week.  Connection to my Mac remains fine in the meantime just the iPhone app.  It is a pain.  Before you ask, it is not a new router etc.  I have also had to hard wire the Sonos via ethernet to get it to locate it.  Again, only from the iPhone app and not the computer.  Answers on a postcard please

I’ve had Sonos products for a number of years now and my system contains the following; 2 x Sonos OnesPlaybaseand now a roam. However over the last few months it has been very flaky with frequent “unable to connect” messages. It seemed to settle down for a while but again the past two mornings when trying to play music it has dropped off. Using one of the Sonos ones it played for around 2-3 minutes before dropping off, then coming back on, and now not able to connect at all. Very frustrating. Both myself and wife work from home and are able to work away on calls and using files but Sonos just appears to affected.

I — like apparently so many others — have tried a million times to get Google Assistant connected to my Beam. It worked some years ago, but I must have made some changes... Anyway, I now got it to work by unlinking the Sonos account (which must have been created years ago) on Google. You want to go to your matching Google account and under ‘Security’ click on ‘Linked Accounts’. There, if you have an old Sonos account, unlink that. And then go back to Google Home (or the Sonos app, I guess) and do the normal procedure for adding a device. (this is the direct link to ‘Linked Accounts’: https://myaccount.google.com/accountlinking) BestMikael