Apple music tracks greyed out

Perhaps this will help: 

This just started happening to me yesterday. I am seeing multiple songs greyed out that I know has played in the past week.

Wrong. That’s for scanning a library of tracks that you own which is on a NAS. My problem relates to songs greyed out in playlists for the Appl Music Service.

Are you using Apple Music as well?

Well now it’s even more screwed. When I open “My Music” under “Apple Music” in the Sonos app it says “We’ve run into a problem. Try Again” . So now it’s completely pooched.

Yes seeing this only on Apple Music and also at times getting the message “We’ve run into a problem. Try Again” Spotify and other services no issues. 

I have the exact same issue and it started some time the last week. Suddenly certain songs and albums from certain artists can’t be played on my sonos speakers through the sonos app. I’ve restarted evertying, reinstalled the app and also tried to redo the playlists with the songs. Every time it’s the same. BUT i can play all the songs via apple music on all my devices and if i use my sonos move with airplay from my phone i can play the songs. I’ve searched everywhere to find out why this is happening but haven’t found any answer. Would be really good to hear what’s going on from someone at Sonos.

Same issue here, just discovered it this morning but could’ve been going on a bit longer… One interesting symptom: an album that we have this issue with has a single track that I have purposefully excluded from our library (just don’t like the song)... that happens to be the only song from the album that Sonos makes available to play. See the attached screenshot. Just spent 30 minutes on chat with a rep, of course he wanted to spend most of the time focusing on my end — specific system, questioning my Internet speed, asking me to hardwire a speaker to my router... didn’t matter how many times I told him that it isn’t just me with the issue!

The behavior I am seeing leads me to believe it has to do very specifically with the way the Sonos app authorizes Apple Music playback.

Having pretty much the same issue. I have created several of my own playlists in Apple Music, which I use on Sonos via Apple Music streaming. I’ve noticed that recently, songs that used to play are now grey and will not play.

The real kicker is that if I search for the greyed out songs in Apple Music via the sonos app, I can find and play them without any problem.

Clearly they have an issue that needs resolved ASAP. What is the best way to get Sonos involved to fix this? Call them I guess?