Trending Lyricist I

Apple music tracks greyed out

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I’ve got Apple music as a service. Some of my tracks are randomly greyed out now in playlists. They are fully available in Apple Music and play fine in iTunes from the same playlist. I do NOT have any parental crap turned on inside the Sonos app. I’ve dropped and re-added the Apple Music service in Sonos.

Still greyed out tracks. My brother has a similar system and is noticing the same crap.

Any solution?

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Wa Wu We

Lyricist I

Calling them sounds wise. I wrote an email to their support. It’s spcific artists that are greyed in my lists. For example; Ane Bruun, Anouar Brahem and around 10 other artists i’ve spotted. it’s the same artists in all playlists.

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Steve9912Author

Trending Lyricist I

Mine is random.

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AudiPilot

Lyricist II

I used their chat, but it’s exhausting working through their troubleshooting checklist with a basic rep — they want to try everything to verify your end, change Wi-Fi channel to a “less congested channel” (didn’t matter I live on 4 acres and have no other networks nearby), remove and re-add the Apple Music linkage… they want me to call in on Monday to run their “test app.” In the end it turns into whether the juice is worth the squeeze. Hopefully they have reps who troll these forums and can get it addressed without individual users spending hours each trying individually.

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Steve9912Author

Trending Lyricist I

I used their chat, but it’s exhausting working through their troubleshooting checklist with a basic rep — they want to try everything to verify your end, change Wi-Fi channel to a “less congested channel” (didn’t matter I live on 4 acres and have no other networks nearby), remove and re-add the Apple Music linkage… they want me to call in on Monday to run their “test app.” In the end it turns into whether the juice is worth the squeeze. Hopefully they have reps who troll these forums and can get it addressed without individual users spending hours each trying individually.

LOL WIFI channel. What a joke. Tell them to screw off and fix the damn problem. It’s in the App or the backend feeding data into the app.

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lujo

Lyricist III

Pos i have the same issue. I remember 4 years ago i had the same problem withe the app and the new sonos 5 gen 2 but don’t remember how it was resolved

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lujo

Lyricist III

Im having this problem with s2 did not have that problem with S1

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lujo

Lyricist III

Only way i found is to delete the song in apple music and redownload it * piece * cant beleive they released s2 knowing that they had that problem

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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JoanKezic

Lyricist I

I spent an hour in the chat yesterday with three different people and none of them could help me. Pretty sure it has to do with the latest Apple iPhone update to 14.4.1. I was shocked when I went into the list of all my Songs and started to scroll through the list. Hundreds of songs are now greyed out. No particular artist. Nothing that makes sense. I deleted and reinstalled Apple Music. Didn’t work. All of the songs are downloaded onto my phone so that’s not the issue. And they all just played a week ago so it’s definitely something that just happened.
It was happening with the original Sonos app so I downloaded the Sonos 2 App and that didn’t fix it either.
I have a case number and I’m supposed to call Monday as well. I’ve never had any problems with Sonos so this is very disappointing.

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