Skip to main content
Steve9912
Trending Lyricist I
March 19, 2021

Apple music tracks greyed out

  • March 19, 2021
  • 27 replies
  • 2927 views

I’ve got Apple music as a service. Some of my tracks are randomly greyed out now in playlists. They are fully available in Apple Music and play fine in iTunes from the same playlist. I do NOT have any parental crap turned on inside the Sonos app. I’ve dropped and re-added the Apple Music service in Sonos.

Still greyed out tracks. My brother has a similar system and is noticing the same crap.

Any solution?

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    27 replies

    Show previous replies
    raybishoff
    Lyricist III
    March 22, 2021

    I spent an hour in the chat yesterday with three different people and none of them could help me.  Pretty sure it has to do with the latest Apple iPhone update to 14.4.1.   I was shocked when I went into the list of all my Songs and started to scroll through the list.  Hundreds of songs are now greyed out.  No particular artist.  Nothing that makes sense.  I deleted and reinstalled Apple Music.  Didn’t work.  All of the songs are downloaded onto my phone so that’s not the issue.  And they all just played a week ago so it’s definitely something that just happened.  
    It was happening with the original Sonos app so I downloaded the Sonos 2 App and that didn’t fix it either.  
    I have a case number and I’m supposed to call Monday as well.  I’ve never had any problems with Sonos so this is very disappointing.  

    Very interesting and I just checked on a device running iOS 12. The songs greyed out on iOS 14.4.1 are not greyed out on the iOS 12 device and plays with no issues. 

    lujo
    Lyricist III
    March 24, 2021

    I have 12.5.1 and it started when i updatedto s2

    only solution i found was to delete song and re download 

    JoanKezic
    Lyricist I
    March 24, 2021

    Yay!!  Check your songs and playlists.  The problem appears to be fixed.  😊🎶

      AudiPilot
      Lyricist II
      March 26, 2021

      Fixed for me, no action required on my end. 👍🏻

      Steve9912Author
      Trending Lyricist I
      March 29, 2021

      Yep. Magically fixed.

      MikePryor
      Contributor I
      April 21, 2021

      Just added Apple Music this week - this is now happening to some tracks in my library.

      Not magically fixed :frowning2:

       

      jasonkratz
      Lyricist I
      May 16, 2021

      So I have this problem too and not sure its a Sonos issue vs an Apple one. I actually have the exact same problem between Apple Music on my iPhone and on my iMac. So today I added an album to my Apple Music library on my phone. 3 tracks are greyed out on the Sonos app. The same three tracks are also now greyed out in Apple Music on my iMac.  If I view the album on Apple Music on the iMac (not via the library) everything shows up and plays just fine. Not sure when this started happening exactly but it was with one of the recent iOS updates or maybe Big Sur on the Mac.

       

      update: deleting the album from the library on my iMac and readding fixes the problem. added another album and boom 3 tracks greyed out. delete/readd and they show up again.

      Terms & ConditionsAccessibility statement