Fix & Optimize

I have been running the Syrinscape app on my ipad and using airplay to play the music on my Sonos system (two symfonisk lamps) for a while without issues. Today I added a Sonos Roam to my system. Now the sound from the Syrinscape app is no longer played from the Sonos speakers, eventought my ipad is still connected to the speakers. The sound now only comes from the ipad speaker.  Every other app I use on the ipad still has its sound redirected to the Sonos speakers. Anyone an idea what could cause just one app to malfunction?

Hi,I have a set of Sonos speakers (S3, S1, SOne and SMove). What I see regularly is that the other speakers lose the IP address/connection and can’t return. The strange thing is that the Sonos Move does not seem to have this problem at all. And the problems started to occur when the Sonos Move entered the system.I see the same thing happening with my parents that have a more or less the same setup.Sonos:1x Sonos 11x Sonos One1x Sonos 31x Sonos MoveWifi:3x UAP-nanoHD - 5.43.19.124931x US-8-60W - 5.43.18.124871x USG-3P - 4.4.52.5363511I'm reaching out in this forum and not in Unifi's support channel since the Sonos devices are the only ones that have this behaviour. 

 Every time I turn my TV onthe volume is muted and silent on my Sonos Beam. Why is this and what needs changed so there is volume on start-up. 

I have two One/One SL pairs (each a stereo pair), one in my office and once in the TV room.From my iMac (running Big Sur) I can airplay to the TV Room pair but I cannot pair to the office pair.I’ve gone thru most of the troubleshooting steps I’ve seen here -- rebooting router, computer, speakers. Both pairs have one speaker with ethernet and the other with WiF. As far as I can tell they are set up the same -- I didn’t do anything fancy when I set them up. My next step is to swap the speakers (i.e Office → TV Room, TV Room → Office) but that is going to be a bit work so I thought I’d ask here first.

Received my Roam today and it looks and sounds great.  However, I get a message that it doesn’t work with WiFi extenders.  What’s the point?  All of my other speakers (8 in total) work fine. I initially bought this to “roam” my property, but am having trouble on a fast Internet/WiFi setup.  I get WiFi on every other device in our area of use, but not the Roam. Please fix in a software update.

Is this setup recommended?  The poster has mounted his Arc directly under the TV and pushed the soundbar forward so that none of the speaker is covered (here’s a pic). I’m having an Arc mounted on an MM540 Mantel Mount under a Sony 75” TV this week.  There’s a lot of ambiguity about the optimal setup.  On the Sonos Arc wallmount marketing page they say the Sonos must sit 4” below the TV.  On the installation page, one sentence says 4” below and a few steps down it says 5.5” below. Elsewhere (that I can’t put my hands on right now) I’ve seen it recommended that the Arc be 2” in front of the TV if it’s directly below it; which seems to be in conflict with the way this redditor set it up.I don’t have the luxury of mounting, trying it out and remounting if it doesn’t work, but would like to minimize distance between TV and Arc if at all possible.Thoughts?  Thanks in advance.  

HelloI have playbar linked to Echo Flex.  Recently I asked Alexa to set volume to 2 and it went really quiet (read inaudible).  I realised that volume settings were working as 1 to 100 :)2 would do 2% and 22 would be about a quarter of full volume as expected.But now it seems to be back to the 1 to 10 big steps in volume.  I see there are old threads about this (from 2 to 3 years ago).  But I’m hoping something changed.  Alexa was definitely working fine a few days or so ago.I did try disabling and re-enabling the Sonos skill for what it’s worth (it was recommended to fix a similar issue on another thread) but this hasn't worked.Is 1 to 100 volume setting possible - I know it was before! Thank you

Hi,wie auch hier beschrieben https://marc.tv/sonos-arc-verzoegerung-ton-dolby-digital/ bekomme ich keinen Surroundsound ohne Dolby Digital mit der Sonos Arc hin ohne dass es eine massive Verzögerung gibt. Kennt das jemand? Gibt es Lösungen? 

Over the last several months, Spotify has been functioning terribly with the Sonos setup in our household and 8/10 it displays the message “Unable to play ‘X’ - the connection to Spotify was lost.”  This error appears if I choose a song from within the Sonos app using Spotify music services; if I choose Spotify Connect from within the Spotify app it just fails to connect to any Sonos speaker; and if I ask Alexa to do it she confirms the action but then nothing happens. All other music services are functioning correctly on Sonos with no interruptions, so I know it is not an internet connectivity issue. I am also fully confident that my Spotify account is not being used simultaneously on any other device. I have removed Spotify from our music services within the Sonos app, I have reset the Wi-Fi (even created a new Wi-Fi network), and I have also reset all our Sonos products to factory settings - none of these steps have fixed the issue. We have three Play:1’s, one One and a Move. All ar

Hi all,I bought two Sonos Ones last week. Spotify works ok, but I can't listen to anything else through the system. I've trawled the web as much as I can stomach but no luck.Any suggestions to help me please? Jonny

Hey,Sonos Radio frequently pauses mid-song before resuming. Stops for about 2 seconds.Diagnostic report: 1071618161

If your music library is sitting on a Synology NAS drive and you are having issues adding the UNC path to your music library in Sonos:If you are using DSM 6 watch this:If you are using DSM 7 read this:http://appletechtalk.com/connecting-sonos-to-a-synology-nas-in-dsm-7/

My Sonos Amp was working perfectly fine just the day before but now it does not have any light. I’ve tried various solutions (as well as the ones listed here) as well as the Sonos Assistant bot but to no avail.My amp is relatively new, bought less than 2 years ago - is this the regular life cycle of a Sonos product?  

My sonos sub refuses to connect to my sonos arc. The ARC and SUB are connected on the same network and will only connect to the ARC via hardware via my network and not via wifi.On the about system it says: Warning: Your wireless network will not support the use a sub or surrounds with the sonos Arc 

now Google Assistant officially supports the Russian language (beta is over).  Please add Russian language support to the list of allowed for Sonos devices in Google Assistant.  We have already written that this language works great on the forum, and it should not be long and difficult to implement.  Everyone who uses your products in Eastern Europe and other countries in Europe, America and the world will be grateful to you.

Hi there! On Automatic Trueplay page it is written that If you’ve added the Google Assistant to Move, Auto Trueplay will be disabled when Move is in Bluetooth mode.Does the same relates to Roam (not Move)? Which actually means that I will not have Automatic Trueplay on my Roam as far as Google Assistant was added.  Thank you in advance, Oleksii, 

The most recent Zenwifi firmware update caused all my Sonos products (except MOVE) to stop working.  I had to roll back to previous firmware.  Once I rolled back, everything is working fine.

Hi,Got several Sonos devices including an arc and a pair of ones in my lounge and a beam in my Kitchen, as well as several 1’s in my dinning room and hallway.its the beam that got the issue,When listening to any music with a bassy beat one of the drivers sounds like its popped as sounds distorted, this is a recent phenomenon, so i'm assuming its a blown/popped driver, is this repairable as i dont fancy parting with £399 to replace the whole unit.Ive never used it hard or all that much, as it was my main speaker in my lounge when i lived in a semi detached house and i was mindful of annoying the neighbours, anyone else had this issue?TIANeil

Playing atmos movies from streaming services like netflix works fine even when loud. But when i play atmos dvds from my samsung dvd player there is an audible crackling sound thats associated to more bass heavy scenes no matter what volume it is set to. Primarily the transfomers age of darkness blu ray is one of the worst. It only occurs during atmos. If i change the dvd players ouput to regular 5.1 it no longer occurs. Any ideas whats wrong? Ive got the most up to date firmwares and highest hdmi versions needed.

Sonos speaker volume increases randomly during song and songs will start from the beginning after midway. It seems to only do it on our Pandora account. SiriusXM and Spotify accounts don’t encounter this issue. We use many Ones (Gen 2) that are all connected to ethernet. Does anyone know what the issue might be? I sent diagnostics with conformation # 1663762162. Thanks,-Brandon 

HI. My Ikea Symfonisk, after a power outage, the led is constatnly gast blinking white. I tried to perform factory reset, no success. Tried several times. Nothing helps to boot it and, just constant fast white blinking. Have 2 Ikea Symfonisk and only one of the failed, right after a power outage and return. I think that another way of hard \reset should exist, besides the pluging the power cord with held play button.I start thinking that the device has failed due to malfunctioning. I submitted diagnostic report with number: 1575565384, 3 hours ago. Any help is appreciated. I live in Armenia, and sending back the item to the States is not feasible. I purchased it online form the US Ikea.

Please enable the Sub in the surround mode for 3rd party speaker output.This would be a huge advantage for buyers of the Amp and would get you more purchases.It would be simple to do, it seems like its been disabled purposefully, which is a sad marketing move.Please enable this feature and make us proud of Sonos.

New ATV 4K 2021 user here with audio/lip sync issue having to do with Match Frame Rate.My set up is ATV 4K 2021 -> Sony X900H -> Sonos Arc. All cables are 2.1 compatible.With Match Frame Rate On, I get a noticeable audio sync issue across all apps. The audio is in front of the video by approximately 2 tenth of a second but the amount seems to vary a bit based on the app, and video format (SDR / HDR / DV).If I turn Match Frame Rate Off, the issue instantly goes away and the sound remains in sync across the board.If I want to keep match frame rate on, I can get the audio and video in sync pretty close with the Sonos app through the lip sync setting by delaying the audio. However, given that the amount of delay seems to change a bit based on each app, that doesn’t seem like a viable long term fix.I've also tried the wireless audio sync calibration on the ATV but that didn't help.For now, I've just turned match frame rate off and enabled Cinemotion on the Sony TV to take care of the

Hi all.  Recently, we had several power cuts at our home. I noticed that after every power cut, a pair of SL one are not re-syncing. After every power cut, I have to unplug and plung them both, for them to re-sync.  I have another SL one and a 5 and all are re-syncing w/o any issues after every power cut.  Any advice on why this is happening and how to fix it? Thank you.  Ron. 

HeyTrying to see if someone has this problem, or even better if someone can figure out how to solve it.I have a few podcast apps connected to Sonos, mainly using pocket casts and stitcher. I have noticed that when I add a new podcast show to the app (I.e. Pocket Casts) quite often I cannot see that show from the Sonos app. Sometimes it fixes itself after a few hours, but sometimes it doesn't, and I'm therefore unable to play that show via Sonos. Thanks in advance to anyone who can give a hand.