Contributor I

Connection to Spotify was lost

Forum|Forum|5 years ago
January 19, 2021
19 replies
1813 views

Over the last several months, Spotify has been functioning terribly with the Sonos setup in our household and 8/10 it displays the message “Unable to play ‘X’ - the connection to Spotify was lost.”

This error appears if I choose a song from within the Sonos app using Spotify music services; if I choose Spotify Connect from within the Spotify app it just fails to connect to any Sonos speaker; and if I ask Alexa to do it she confirms the action but then nothing happens. All other music services are functioning correctly on Sonos with no interruptions, so I know it is not an internet connectivity issue. I am also fully confident that my Spotify account is not being used simultaneously on any other device.

I have removed Spotify from our music services within the Sonos app, I have reset the Wi-Fi (even created a new Wi-Fi network), and I have also reset all our Sonos products to factory settings - none of these steps have fixed the issue.

We have three Play:1’s, one One and a Move. All are connected via the wireless network.

This issue is very frustrating as Spotify is the number one music service we previously used on our Sonos’. Any recommendations would be greatly appreciated.

Diagnostics submitted 396472726.

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J

JMessAuthor

Contributor I

Hi @dropdx & @Clumsy Clod, Thanks for reaching out and welcome to the community. sorry to know about this issue on Spotify on Sonos, we currently have an outage with Spotify on Sonos, we’re working with our team to have it fixed as soon as possible. You may check the outage status on our website status.sonos.com.

If there is anything else I can do for you, please, don’t hesitate to let me know.

@Simon B, I know you weren’t replying to me but I would just like to clarify that I was having this issue long before any temporary Spotify outage and I still am now.

D

Diane21

Contributor I

How come when you direct us to check status.sonos.com it says everything is working?? Thought it was just me having problems.

Ken_Griffiths

How come when you direct us to check status.sonos.com it says everything is working?? Thought it was just me having problems.

I think that was perhaps some hours before your post, it was fixed quite quickly. I didn’t even notice the Spotify outage, personally speaking.

M

MarkisUnhappy

Lyricist II

So when Sonos is reporting “Spotify is experiencing a full outage” yet a Spotify alone is working just fine, whee as y on earth died that mean? Having 8 Sonos speakers all acting like bricks does me zero good.

Airgetlam

Spotify, much like many other services, uses a separate server to provide the services they give through Sonos. So when there is an outage, the particular server that Sonos’ software points to is probably down, while the server that Spotify points their own software to is likely not experiencing the same issue.

At no point does Sonos have that stream on their servers, under their control. All the controller does is tell the software on the speakers what web server (address) to go and get the stream from, which belongs to Spotify. Sonos does not have the control to change where they are pointed to, they need to point to the servers that the streamer asks for, and has implemented the Sonos API on.

Bruce

Ken_Griffiths

So when Sonos is reporting “Spotify is experiencing a full outage” yet a Spotify alone is working just fine, whee as y on earth died that mean? Having 8 Sonos speakers all acting like bricks does me zero good.

It usually means the Spotify music service available to your Sonos System/Sonos App is not working. It may have no bearing at all in relation to your native Spotify App. Sonos provide a ‘service’ status page here for users to see if there are any current issues:

https://status.sonos.com

M

MarkisUnhappy

Lyricist II

Thank you so much for the information Ken, greatly appreciated.

A

arisaris

Contributor I

Having the same issue over tha last few weeks. I have a premiun Spotify plan but cannot use it any more.over Sonos.

I have tried pretty much everything; resetting speakers, reauthorization os Spotify over Sonos, router restart, etc. No luck though.

All other services play fine over Sonos.

This is very disappointing From Sonos/Spotify.

Any help would be appreciated.

Ken_Griffiths

Having the same issue over tha last few weeks. I have a premiun Spotify plan but cannot use it any more.over Sonos.

I have tried pretty much everything; resetting speakers, reauthorization os Spotify over Sonos, router restart, etc. No luck though.

All other services play fine over Sonos.

This is very disappointing From Sonos/Spotify.

Any help would be appreciated.

Assuming Spotify is available in your Country on Sonos and that your online Sonos/Spotify country settings are set correctly for your location, then perhaps try the following.. go online and login to your Spotify account via a web browser and look for and sign-out of all devices on your account. Then remove/reinstall the Spotify App from your mobile controller device and finally do the same thing and remove reinstall the Spotify service in your Sonos App. Just ensure that when logging into your Spotify ‘account’/‘service’/‘app’ that you use the same login credentials.

Then see if that solves your issue. If not, it maybe best to contact Spotify support, or perhaps Sonos Customer Care via this LINK

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