Fix & Optimize

I can stream Apple Music on my MacBook Pro not a problem. As soon as I want use other speakers (which are visible) and select them, the music stops playing on the Mac, even though the tune continues to stream. I can AirPlay successfully to all my speakers from my iPhone, so seems to be just Mac related. I’m running MacOS Big Sur 11.6. Any ideas? 

While trying to stereo pair a set of roams when no internet is available the app says to check for the internet connection.  This seems really strange as it should not be needed. The local system (roam in this case) should only need the wifi signal. As long as the app is connected to the same wifi it should be able to configure the speakers for stereo operation. I should clarify that I have used the system like this for some time now. It is just not reliable, meaning that sometimes I get the message stating that this operation cannot be performed and to check the internet connection. It is really frustrating that a simple operation like this cannot be performed reliably. My old pair of Bose revolve can do this even in bluetooth mode: No wifi, no app or anything else needed.

I have Connect AMP wired to the router and Play1 and Play3 running in other rooms.All products are still on S1 app.Very regularly i loose Play1 or Play3 but never Connect.If i try to add new product S1 App never finds the product, but after a while the speaker would appear on its own. It is annoying because it generally happens when i need/want to use it.I am thinking it might be linked to S1 vs S2 and product updates.Can i run Connect AMP wired and on S1 and Play1 & Play3 wifi only on S2?Do i need two separate accounts or can use same account/login to both apps? Can i then link my Spotify to both S1 and S2 at the same time? thanks for help

Hi there!I’m moving forward in the Sonos ecosystem usage after installing Home Assistant domotic controller in my house.The controller can call “play” mp3 files so you can use the Sonos One speaker as voice of your house and it’s great!At the beginning I have no problem. But later on I moved the server to https and after that it stops working. The SSL certificate is generated by Let’s Encrypt.I have followed all the advices under Security at Sonos Developer but still no luck:As certificate I’m using the full chain pem file with my public cert + all intermediate certs involved + DST Root CA X3 Cert is not expired DNS missmatch is checked and OK alsoI have the error “Cant not play, connection with xxx.com lost”.If helps, I have submitted diagnostics with 436828243 ID.Hope someone has solved this before.Thanks in advance.

I have an arc with a base speaker and 4 Sonos ones . Can I use  4 Sonos ones with an arc to get better surround sound? Also is it better to use 4 Sonos ones with a base unit for surround sound ?

Hi,I have seen on the forum that many people had this problem.My diagnostic report right after the alarm started with the chime (instead of the selected playlist) this morning : 1667887087The playlist is my "Liked songs" playlist on Spotify with around 2500 songs.What can I do ? It works a bit better with smaller playlists, I don't know why.Thanks,Andy

My wife is having an event and wishing to use our beam in her classroom.  Will it work if I take it out of my home, and simply hook it to her classroom tv with hdmi?  I am not planning to remove it from my system in the SONOS app, or setting up a new system at her school.   I just want to make a physical connection for one day, and then return it to its usual place in my home.  Thanks in advance for any guidance.

Diagnostic #: 1197458452I have 3 Play:1’s & 1 Play:5(2) grouped together.  A couple of the Play:1’s have been having continual problems with cutting out, while the other’s in the group continue to play.  It’s like they’re shorting out or something. I just recently switched to a wired set-up with my Play:5 connected directly to my Google Mesh Hub, as I thought the wireless setup was what was causing the issues.  Since making that switch, it’s almost worse.  The Play:1 in my office has cut out at least 4 times in the last hour, coming back on randomly, but not for long.The Play:1 that’s not playing still shows as if it is and still grouped in the controller.I’ve LOVED my Sonos system for many years, but these recent constant issues are driving me CRAZY!!Please help.Thanks,April

Hi,For some reason the last time I posted this question it was set as answered - however I did not set it as answered.I have been using Spotify connect for over 4 years now.  About 3 months ago it stopped playing Spotify.  I can start a song, however 5 seconds later it stops.  If I turn the volume up or down it works for another 5 seconds.  I have updated the software on all devices.  The connect is wired (therefore is not a network issue). All other streaming apps work fine, it is just Spotify that doesn’t work - which is frankly the only streaming service that should work. please help - this is driving me crazy.  feedback on the first post GuitarSuperstar Try the troubleshooting tips in this article:https://support.sonos.com/s/article/305?language=en_US Hi GuitarSuperstar, Thank you for sending through the article.  I had found it previously and worked through each of steps meticulously to no avail.   I tested my friends Sonos amp and it works perfectly with Spotify on the same netwo

HelloJust bought the Beam Gen 2 and connected it to my PC sound card/DAC using the optical adaptor.If the sound card is set to SPDIF 2.1 then I can control the volume of my Beam using Windows 10.If I set the sound card to 5.1 dolby then I cannot control the volume using Windows, only the Sonos App lets me change the volume.Why is this? What’s preventing Windows from controlling the volume whilst playing back DD 5.1?Is there any alternative?Thank you.

Internet provider replaced blown modem - Play 1 no longer connects to WiFi. I turned off “steering mode” (which combined 2.4G and 5G signal) and disabled the 5G.  I can get through all steps and it connects, but immediately drops and errors.  I’ve spent 2 days and 3 calls/live chats with service (last time they hung up on me and never called back).  Does anyone have any ideas?  I’ve already done factory resets, reboots (speaker and modem several times) and set up new device 3 times. It WILL connect with ethernet but I don’t want it in that room...Considering selling it because I can’t play iTunes through it anymore and I don’t want Apple Music.

HiThis is a bit long but; if you continue reading, it may save you headaches with Sonos and get you back online “with a quickness" given a similar situation. Note: My Sonos is in wired mode via Boost module.This is just a one-off solution that may save you time prior to rebooting router (which can have consequences for other internet dependent devices in your home) and/or unplugging all Sonos. It does not circumvent other tried and true solutions already presented in this community.While listening to SiriusXM (Room/Speakers) via Sonos Amp with Sub and Def Tech speakers all went silent! First thought was to open the Sonos App (S2) on my iPhone 12 Pro Max and restart the stream. To my surprise my system could not be found???I’m not one to immediately start unplugging speakers and re-booting router. So I checked the LED status lights on all my Sonos equipment and they were all White. I was even able to command Alexa; via another speaker, to start SiruisXM stream to the Room/Speakers.I the

Music stored after installation of Sonos app in “Music” folder on SD card in Android 11 Samsung Galaxy M51 not visible in Sonos app “On this device”. When moved to the internal storage Music folder, visible immediately. Music stored on SD card before installation of Sonos app is visible in Sonos app “On this device”. How can I force app to check files on SD card?

I have a Sonos 1 that I stream from Amazon music.  One song in particular is always choppy.  No other song experiences this.  I can play said song anywhere else and it’s fine.  This happens 90% of the time. 10% of the time it plays fine.  Why this one song?

I saw this topic:...that wasn’t exactly easy reading for me.  I’m sure like a lot of people in the community I have invested a lot into Sonos around the home and have also re-invested with the new S2 range replacing older S1 appliances.  This is now complete.  For my shower-room, I have installed 2x Monitor Audio Controlled Performance CT380s.  With all of the hard surfaces in there, there’s probably almost as much room sound as their is source sound.  This is leading to bass boom, particularly an upper-bass harshness.  My attempts to control via loudness and bass settings tempered the situation but it’s still far from perfect.  This has been made all the worse because the Sonos Connect Amp before did not assert these issues and I could find a nice balance in this room using the simple attenuation provided far more easily. I selected these Controlled Performance speakers because they can deliver quite a punch when necessary.  I have even bi-wired the cabling to ensure there are no curr

I have a Youtube Music premium account that is distinct from the Google account I use for my Android phone. I can see Youtube Music content (playlists, etc) when adding it as a service to the Sonos S1 app using my Google account but not when using the Youtube Music account (“No selections available”). As far as I know, neither account is a brand account.I don’t see the logic behind this and would be very grateful for suggestions how to solve this issue.

So I’ve crafted a wonderful playlist over 3 years by using shazam on my travels, finding ambient this or that, airport lounges, hotel lounges… my home used to be bathed in a wonderful mix of ambient / downtempo / jazz ……… and now all of a sudden every track in my poolside playlist isn’t encoded correctly. yeah, I’m using amazon, and yeah I guess its amazons fault. but seriously. my googling led me to the fact that exporting playlists has been a feature request forever, and the main app can’t do it.  Instead i gotta get an apple device to use some dudes hacky app… i expect different from a product that I’ve dumped over $1k into. Not have to search through github repos .. i mean jesus.  Costco might be getting them back. hooray costco.  unless anybody has another way. 

Excuse my naivete, but still learning the Sonos system. Confused on licensing with media services. We have several groups of rooms. Does each group require a separate license? For instance, in Soundtrack Player (business version of Spotify) you license each zone. Does a zone correspond to a room in Sonos?

I had a brief power outage yesterday. When it came back, all of my playlists now say that the songs can’t play because they are not encoded properly. I have rebooted the modem, router, and Sonos arc several times with no luck. Are there any fixes? It would take me days to delete and replace these lists. Would greatly  appreciate any advice! Note: All songs are from Amazon Music.

I have a Sony TV, Playbar connected to TV via optical, Sub, Amp and two in-ceiling  speakers.  I have a Boost wired to my router (Netgear Nighthawk  RAX45)When I turn on the TV (via Harmony) I initially get sound, but then the Amp light turns green  and mutes the sound and the Amp light turns white.If I go to that room it says nothing playing.  If I go to Browse and select TV the volume comes back on.Have tried rebooting the router, Amp and Playbar.Any suggestions??

I see this is a recurring and persistent issue here, so joining the chorus of users who are having issues streaming SiriusXM radio via my Sonos system. I can usually connect and SiriusXM will play for an hour (if I’m lucky; it often cuts out much sooner) before the stream drops. Once the stream dies I get the “song not encoded correctly” error which makes no sense. I can usually restart the stream after waiting for 5–10 minutes.I have worked with support multiple times and tried all of the “fixes” spending hours on the phone. Ultimately they said it must be my wifi, even though that mode no sense, so I upgraded my wifi and the problem still happens every 20-30 minutes and ONLY with Sirius. SiriusXM is my favorite provider and I am desperately seeking a solution.

I have four fixed speakers and a Roam. The wi-fi in the house is a mesh network (BT WholeHome). In wireless mode I suffer frequent audio cut-outs with the message “your wi-fi network is unstable”.To fix this, I switched to wired mode by plugging ethernet from my router into one speaker. For a while this worked much better, but today I noticed that all my speakers except the one directly connected to the router are back in wireless mode (appear as WM: 1 in ‘about my system’). I have tried rebooting all the speakers, the router, and removing and then plugging back in the ethernet connection but the speakers will not switch to wired mode. The speaker connected via ethernet shows as WM: 0. (I realise that the Roam will have to stay in wireless mode)

I have 2 Sonos Play 1 , 1 Play 3 and 1 Connect devices at home.These 4 are all connected with ethernet cables to my main router (Asus AX88U)I also have Asus Aimesh connected to this router but I believe this is not related to my question. Today I realized a performance issue on my router and digged a bit.Since I could not stop the problem by rebooting router and mesh devices I disconnected ethernet devices one by one.Eventually the problem was solved when I disconnected one gigabit switch.This switch has 4 wired clients on it, one of which is a Sonos Play 1. After disconnecting the switch from my main router, the performance issue was solved.But even with its uplink disconnected, I was still able to reach the devices on the switch.I could play music on the Sonos device (which is normal because when it lost wired connection, it probably swithced to Sonosnet)But I was also able to reach the other devices on the same switch. Then I disconnected the Sonos device from the switch and only af

I bought my One SL in august 2020 and have had the same issue since. I have two rather big issues that spoil my experience. First off is connection to my One SL. When I use airplay(from Iphone or Macbook) to play Spotify and pause the music for more than 1-2 seconds, the connection seem to be lost. Whenever I try to resume the playback, Spotify shows that music is playing but no sound is heard. What I have to do is disconnect from the speaker(I simply change output on my Iphone/Macbook to the built in speaker) and reconnect to it and playback works fine. Is this how the service is intended to be used? Please not I’ve tried with both wired and wireless connection. I’ve restarted all devices multiple times, reinstalled software and reconfigured the speaker.  I also have troubles playing music through a service with the Iphone app. First time I try to stream something it loads for a few seconds, and then says something like “Can’t play <song>. Lost connection to <service>”. I

Hi, I have a Sonos beam paired with two play1s in my living room and when listening to TV, works without issue. However, when I try to pair my Move or other play1s in other rooms, these other speakers skip very heavily, while the main living room 5.0 system still works perfectly...it’s just all other speakers where I get the issue. However when I stream any music, there’s no issue - it’s 100% isolated to the tv audio. This is a recent development, maybe within the last couple of months. I have used it for a couple of years without this issue until recently.  Any help is appreciated.