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Amp goes into mute mode

Forum|Forum|4 years ago
October 19, 2021
17 replies
693 views

I have a Sony TV, Playbar connected to TV via optical, Sub, Amp and two in-ceiling speakers. I have a Boost wired to my router (Netgear Nighthawk RAX45)

When I turn on the TV (via Harmony) I initially get sound, but then the Amp light turns green and mutes the sound and the Amp light turns white.

If I go to that room it says nothing playing. If I go to Browse and select TV the volume comes back on.

Have tried rebooting the router, Amp and Playbar.

Any suggestions??

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Definitely sounds like an issue with your Harmony setup.

Danny

I wouldn’t expect a Sonos CS person to be an expert in Harmony programming. I’d think you’d need to contact Logitech with that issue.

Bruce

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So I called Sonos and after much discussion they suggested I call Sony, which I will do. But n the interim I went back to my two room option.

Playbar and TV in one room.

Sub, Amp and surrounds in a second room

Then I put the two rooms together and it works.

Not the best solution. but it works

You are not getting surround sound with your ‘two room option’, you are just getting stereo out of your speakers connected to the amp.

Did you tell Sonos support that the issue only happens when using your Harmony remote?

Danny

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Yes I did. Will try Logitec, but they don’t care about Harmony any more so I am not hopeful

There is at least a workaround on Logitech’s FAQ site, at the very bottom:

https://support.myharmony.com/en-my/adding-commands-when-an-activity-starts-or-ends

I’ve not finished googling all of the situation, which system are you using to program your Harmony Remote?

Bruce

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I kept one computer on Mojave so I use that much easier than the app