Fix & Optimize

After sporadically having one of my speakers drop from the system after starting a stream I noticed that I had left the personal hotspot on my phone turned on. I suspect that was interfering with the speaker Wi-Fi connection. Turned it off and all was good. 

I’m in a 1k sq ft long and narrow apartment with 9 Sonos speakers all on WiFi, S2. My router is set-up in the middle of the apartment to try and give as even distribution of signal as possible. The space is challenged by having a multiple dense walls that severely weakens the WiFi signal if it needs to go through more than 1 wall. Because of that I mostly live on the 2.4 signal for all my devices. I worked out some issues when I first moved in so that for the most part I’ve dealt with speakers dropping from the system rarely. Not surprisingly the speaker I’ve had the most trouble with is a Play 1 that lives the furthest from the router with the signal needing to go through 3 walls to reach the speaker. For the most part it’s worked well enough that I havent felt the need to change something for the last 2 years of living here. Since adding a baby monitor to the room, there’s been a noticeable increase in songs struggling to play, skipping or stopping playing, to the point that I purcha

Hi Sonos Community!!! What’s Crackin??? PUN Intended. I recently purchased two Sonos Sonance Outdoor speakers and hooked them up to Zone 2 of my Denon Receiver. They worked fine for two days. Crystal Clear and they sound Awesome! Makes my pool feel more like Vegas. On the third day, a couple of changes were made, #1, We added SXM radio to our Sonos Account (Should have zero effect on speaker crackle) #2, the temperature outside reached 99 degrees (We live in the desert). I ran 14 gauge wire approximately 30 feet to each speaker - There should have been no reason for the speakers to blow and the installed wire exceeds the recommendation per the installation manual. Any ideas on what would cause the speakers to crackle at 75% volume? Is this distortion proof that the speakers are damaged? What did Sonos tell you about your incident? Any thoughts you can share with me would be greatly appreciated! Thank you very much in advance!!! Rich in Bombertown.

Good evening, my sonos roam has stopped working. I can play the music on Bluetooth and also airplay but it will not play through the sonos app linked to my 2 sonos one's in another room. I have done a full reset and started it  up as fresh and still no show.When I listen to the radio it is showing as playing on the app in both rooms but it does not play on the roam.Any ideas?Thanks.

Bonjour,depuis l’applications des dernières mises à jour Sonos sur mon système global (3 play5 gen1 / 2 play1 gen1 / connect), il est très instable.Ca a commencé par la perte totale d’accès à mon système global depuis l’application sonos (téléphone & PC).J’ai fini par réinitialiser chaque composant un par un et tout semblait refonctionner.Et ce matin rebelote : perte total d’accès à mon système global depuis l’application sonos.Après de nouveaux tests, j’ai fini par isoler le sonos connect  : quand il est connecté je perds l’accès à mon système sonos dans sa globalité et dès qu’il n’est plus connecté, tout remarche.J’ai essayé de le réinitialiser avec la méthode indiqué dans la doc. Mais rien n’y fait !Est ce le début la mise à jour qui a provoqué cela ? et si oui comment y remédier ?merci pour vos lumièresCordialement

I've more or less removed my sub and one sl's from my surround. Trying to add them back has been hours of failure. For some reason it added on of the rear speakers to another room and at some point I got the other doing a stereo pair. I have no idea how to get it all back to normal and my sub will not add no matter what. Can someone please help me. Noob mistake and I've been at it for hours.

i Have read about this arc/TV problems with sound.”But i think this is a new version of it” so after i connected my arc there didn´t come any sound to the bar, unplugging hdmi at arc, sound comes to  TV.  so i unplug the TV/ ARC  and it worked,,, for few minutes.. take the tv down unplug all cabels and up and running for 5 minutes..   this is my job now and getting nuts on it… i have sent diagnose but what happens next?? talking with digital cpu is not helping..Thanks.

I have a Beam soundbar I use for TV, and a pair of Ones in the same room for music. I’m aware I could put the Ones in the back of the room and pair them to the Beam as surrounds, but I really like where they are towards the front of the room for music. Music sounds great when the Ones and Beam are grouped.However, I’m having a bit of a frustrating experience switching back and forth between music and TV. I can’t leave the speakers grouped, because for whatever reason there is a minimum delay between the Beam and Ones of 75ms (I think) that causes an echo effect. So I set the beam to “ungroup on autoplay” for when the TV comes on. This works fine if the TV comes on when music is already playing: The Beam and Ones are ungrouped, the Beam starts playing TV and the Ones are paused. However, if the TV comes on when the speakers are grouped with music already paused things get weird: The Beam and Ones are ungrouped, the Beam starts playing TV and music is unpaused on the Ones. This creates q

Every night at midnight my Sonos system plays music. I’ve factory reset every device and looked for alarms that might exist. No success to date.  I’ve removed Spotify as well. Alexa is not connected to my Sonos what is likely cause?

Sometime ago now, Alexa stopped playing anything that was asked, but said it was going to play. Choose any radio station or specify, e.g. “Play Heart FM”, “Playing Herts/Beds/Bucks from Global Player”, then nothing.It seems this is a common occurence but nothing has resolved the issue so far. There is no issue weith my network, WiFi, cables, router, Firewall and so forth. I have tried off and on too. I have laso disable the Sonos skill and re-enabled, probably many other things too.  All with the same results. Someone somewhere knows what the fix is I am sure. For now I will gladly receive any suggestions.

UPDATE: Issue now resolved, I think. After hours of trying suddenly the ‘continue setting up your Sonos One’ option appeared in the app. I was then able to assign a room and it’s there working in the app now. Odd the continue setting up thing didn’t appear in the app before, but it’s working now.  Hi. I have an original Sonos One which for some reason has dropped out of the Sonos S2 app. My G1 Beam still working fine. I have tried the ‘find missing…’ option, and that didn’t work. I have completed a factory reset and gone through the process to add to my system. This took as very long time but appeared to work fine with no error messages. At the last stage of connecting to my wireless network it said it was successful, yet it’s still not there in the app/system with my Beam (I checked my router and it is connected ok, and my iPhone detects it as an available Airplay speaker). I have tried everything on the support pages. I have a good Asus mesh system with 60 devices connected and are b

Having read many forum topics on how to diagnose and fix the ‘no power’ problem for Play 5 Gen 1’s i decided to try and bypass the AC to DC power components and power the speaker directly from batteries and thus create my own version of the Sonos Move!!

I have no sound. I followed the often shared advice here to take it to a friend's house that had a CEC tv. I took it to a friend's house, plugged it into his CEC Arc TV; opened the Sonos app and no Sonos setup was needed. The speaker played great. Thinking it was solved I took it home and set it up, but there was no sound again.I've tried multiple configurations, including connecting the Arc HDMI directly into the projector HDMI port but nothing. My current configuration:BenQ TH671ST Projector --> Display End of 18gps HDMI cable --> Source End of 18gps HDMI cable in Arcana --> Arc.Arcana Port Configuration:* HDMI In - Firestick * Power - Arcana Power * HDMI Out - Source End of 18gps HDMI * eArc Out - HDMI to ArcEvery time I try and setup the Sonos TV app I get the CEC Not detected error. What am I missing? Did I do something wrong/miss a step, when I hooked it up to my friend's TV?What is not working here?

Apple music issueDespite restarting the sonos system, reloading apps on all devices, apple music will not go to the log in screen but remains a white out, its alhad a glitch before and I've successfully reloaded it. This time a week has passed and no further on. Help!I've also removed devices from apple music and re linked.  

Hi all,Before buying the Sonos Beam Gen 2, I would like to know how to connect the Firestick to the soundbar and tv using only one arc hdmi port in the sonos beam. There is no hdmi in / out in the Sonos Beam. Thanks in adavance. David

For the past few days, my Sonos system is constantly dropping its connection. Wifi is fine; app is up-to-date (and a few devices); yet, the system will start to play a channel, drop it, search and eventually return any number of messages (e.g., ‘unable to connect to Sonos product’, ‘unable to play channel’, ‘connection to Sonos radio was lost’, etc.). I had no issues with my system prior to the wind storms on the BC coast a few days ago. Coincidence or is there something else going on? Curious whether anyone else in the Vancouver market is experiencing the same thing?

Hi allI use a Synology NAS as my main music library through my MacBook, however, i back up all my music on my Sony NW-A55 mp3 player. If my NAS failed, how could i use the Sony as a music library until the NAS is replaced? Is it something simple that i just can't see and where would i point Sonos at to link the library? Thanks in advance for your advice

Hey  Wen I try to connect my apple music it don't work I try to push on "I'm already a member " And is go to a whit screen and don't show nothing  we it support to show the login screen Is work good on the pest But after updating my sonos that what appears Please help 🙏 

I think it is finally time to retire Sonos generation 1 PM that I have. I have three of them and I’m wondering if I upgraded one to the new generation if it will be compatible with the existing 2 zones

Hi, why Sonos app want login when I'm logged in? After re-login is situation same… (No action after click)  

I am building a new home and my great room has a 20’ vaulted ceiling which is where I wanted to install a TV over the fireplace.  If I wanted to use an ARC, will it still work?  The wall with the TV is 12’ before the vaulted part starts.

Hican I connect a new sub gen 3 to my play bar and Sonos 1 speakers? these speaker are approx 3 years old.thanks

Hi, I am hoping someone has already experienced this problem and can offer some help. I am moving my IOT onto a vlan slowly. I have moved Alexa on to 192.168.2.x which is isolated from my main network 192.168.1.x.The integration between Alexa and SONOS has stopped working, ok this is probably because it cannot see the SONOS devices, attempts to delete and re-install Alexa and SONOS integrations have worked but Alexa cannot discover the SONOS and in the Beam enabling Alexa works up to the point of logging into the Alexa account with the error “There was a problem adding Alexa, try again”. Useful information ! I thought it might be I need to open some ports in the firewall to allow local Alexa to talk to SONOS but then Alexa can see my Hive and Home Assistant networks and they are still  on 192.168.1.x. Anyone got any suggestions, other than moving SONOS to the 192.1.68.2.x network as I cannot shift SONOS yet because the music library is also still on 192.168.1.x.  Thanks 

Hi all,Recently we had to move the television and unplug everything which included power cord and all my HDMI including ARC. After we this debacle, we had issues connecting the Beam to the TV. I feel like I’ve tried everything that’s been suggested Every time we use our Beam with the Play:1, then turn on the television, the Beam does NOT connect to the television. I’m having to reset the Beam every time I want it to connect to the TV -- this is the ONLY way that it’ll connect to my TV again. I’ve tried going into the Sonos app to do the “TV Setup” again (without resetting), but it never works unless I reset it. The problem that arises through the Sonos app is the inability to “test connection.” The TV HDMI-1/ARC/CEC and the ethernet cable is plugged in with my Beam 24/7, and the TV is able to detect the Sonos Beam, however for whatever reason, I cannot bypass the “test connection” on the Sonos app because CEC Connection is not detected. Needless to say, every time I use my Sonos produc

I don’t know about your experience, but SONOS Roam is an embarrassment. It may work one day, maybe not the next. It MUST stayed plugged in when the chance comes you need to use it. Otherwise, it takes an hour or so to recharge. So much for nice music in the moment. Then, when life is good, and the sound is delightful, it just shuts down. No bluetooth; no wifi connection; no reason. It just freaking STOPS. Worst system EVER! What a waist of money.