Contributor I

music auto plays at midnight every day

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Every night at midnight my Sonos system plays music.
I’ve factory reset every device and looked for alarms that might exist. No success to date. I’ve removed Spotify as well. Alexa is not connected to my Sonos

what is likely cause?

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Is it exactly the same time? What is the source?

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Remember: Sometimes Red Wine helps :)

Goose7024Author

Contributor I

Exactly the same time. Can’t identify the source

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And you don’t use any voice assistants? And you checked for Alarms in the Sonos App: https://support.sonos.com/s/article/452?language=en_US

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Remember: Sometimes Red Wine helps :)

Also, have you checked your phone alarms: https://newsroom.spotify.com/2018-07-31/wake-up-to-the-perfect-soundtrack-with-spotify-and-clock-app-from-google/

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Remember: Sometimes Red Wine helps :)

Run a Sonos system diagnostic immediately after this occurs and contact Sonos Support with the confirmation number.

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Goose7024Author

Contributor I

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I used to have one of those speakers… ha ha :grin:

John’s suggestion of submitting a diagnostic report and contacting the Support Staff is usually the best way to resolve the matter.

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Goose7024Author

Contributor I

And you don’t use any voice assistants? And you checked for Alarms in the Sonos App: https://support.sonos.com/s/article/452?language=en_US

No voice assistants and no alarms visible in Sonos either.

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Goose7024Author

Contributor I

No voice assistants and no alarms visible. Did factory reset on every Sonos device and Alexa. Did reset on iPhone and iPad as well.

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Goose7024Author

Contributor I

Will call Sonos when they open. Ran diagnostic and will see what they can advise.

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