Skip to main content
Edwardrr28
Contributor I
Nov 12, 2021 5:13 AM UTC

Sonos music service will not load

Apple music issue

Despite restarting the sonos system, reloading apps on all devices, apple music will not go to the log in screen but remains a white out, its alhad a glitch before and I've successfully reloaded it. 

This time a week has passed and no further on. Help!

I've also removed devices from apple music and re linked. 

 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

2 replies

GuitarSuperstar
Lead Maestro
Nov 12, 2021 5:19 AM UTC

Are you using an Android device? There is a known issue of being unable to add Apple Music to Sonos via an Android device. Sonos is fully aware of this problem and is currently investigating it.

Translate
"Receive with simplicity everything that happens to you." - Rashi
Edwardrr28Author
Contributor I
Nov 12, 2021 5:39 AM UTC

Hello yes. Huawei phones and tablet, I've tried a MacBook but you need to use IOS! Just starting up an old iPad in desperation, thanks for the feedback that helps and saves me wasting time continuing to try and load. 

Translate
Terms & ConditionsAccessibility statement