Fix & Optimize

After several attempts I am not able to add my music library in the new sonos app.  My library is on a separate hard drive attached to my mac.I put in the path and nothing happens. Not even an error message.  What am I doing wrong?  Or is the app still stuffed?

I’ve been having trouble connecting my era’s 100, I’ve done all possible procedures, any body has a similar issue ??

Hi team I'm having trouble with my new Era 300. Unsure if it's user error, generation of products not getting along, or an issue with the app.I have a turntable connected to the Era 300 via line in. It plays audio from the Era 300 without issue.I have a separate speakers, in a different room, consisting of a Beam (gen 1) and 2 x symfonisks as surround ('living room') In the app, I am then attempting to share the sound with the living room speakers, by ticking the living room in the grouping option and selecting 'apply'. When I do this, the sound stops from the era 300 and is not shared with the living room.When I reopen the grouping option, the living room is Un-selected. This seems to repeat - as if the living room is rejecting the audio from the era 300.Really is a bummer, as I only bought the era 300 so I could share the turntable audio across rooms. Any ideas?

Gift of a Sonos One SL. cannot get it to work. After setting up once it fails to connect to my account.subsequent factory resets work till it gets to the point where I try to add a new product to the system, then it cannot see it at all.Any suggestions ?

My Sonos Ace is working via BT without issues. Connecting it to the latest android version of the Sonos app. It took more than 5 attempts to add the ace within the app, but at least I was able to change the settings.So audio swap with Arc is working within the android app, so far so good. But after shutting things down, I am not able to find a way to get the ace active in the app. It shows the ace as a device, but within the settings it's grayed out. Tried a lot of combinations (first app started, then ace on, etc). But I probably didn't find the golden sequence). Any tips or suggestions? Regards,,Leon 

I’ve had two Sonos Play:1s for years, gradually adding a Beam and Port, a couple Play:3s. Have loved the system and worked through the various updates over the years. Recently, both Play:1 speakers stopped working at roughly the same time (not sure if literally stopped at same time or what…but discovered one stopped lighting up, and on checking the other realized it was also dead). Neither device will power up now (no light in the top).  Are there steps we can take to revive? Unplugged both for a couple days but still no joy when we plug back in.

I did a diagnostic on my play1 .*********** and ************can you tell me what does the code mean?Moderator edit: Diagnostic numbers recorded and removed

Since updating the Sonos app a week or two ago (version 80.02.07 on Android) trying to use the Tunein app it constantly crashes.Loads, plays for 10 to 20 seconds, crashes and the restarts itself and repeats over and over again.Other streaming apps within the sonos app work fine (spotify, sonos radio)

Hey community doing a factory reset in Sonos one, it appears on screen to connect for a split second then disappears remaining disconnected.  any thoughts on how to get around this?  App is current.  All other speakers connected no probs. 

My connect amp is used for my speakers on the deck. Pulled out my phone and my play 1 speakers are all listed and my amp is missing. Went in the basement and checked and it had power, so I recycled power to the amp and it showed up in the amp and worked as usual. This is the second time the amp is not showing in the app. Recycled power and back in business. The whole system has been working for years without issue until now. Is it the new app???Looking forward for help in this matter. Rich

Sonos: why did you change the 2023 version of the privacy policy in 2024 and remove the sentence: "We do not and will not sell your personal data to third parties." The statement has been removed from the 2024 version of the privacy policy in the United States, though it is still present in privacy policies in other countries. See https://www.macrumors.com/2024/06/14/sonos-privacy-policy-change-suggests-it-might-sell-your-data/I’m posting this to create broader awareness with the hope others will take notice and provide their feedback to Sonos. Sonos: it seems the 2024 app screw up wasn’t enough to alienate your existing and some now former customers. Seems like yet another nail in the Sonos coffin…now Sonos is telling me they can pull data from my households and monetize my personal, private use of my system? This leaves a bad taste in my mouth. I now ask, “why Sonos, why the change?” What say you?

I am trying to set my Sonos system up in my new apartment and i have been waiting 24hrs!!!!!!! for an update to complete which is supposed to allow me to connect to the playbar via my iphone. How can an update take this LONG!!!!! 

Overall, I like the Ace headphones, especially when it comes to low frequencies: I can actually get my head to vibrate which is fun. However, I notice that no matter what video, no matter the hardware source, if I turn on spatial audio, all dialog becomes harder to hear. It’s like everyone is talking in a large space. I’m not exactly sure how to describe it with words. Echoey isn’t the right word, nor is reverb. It just sounds...not right at all. Like it’s being mixed incorrectly into surround sound I guess.And it doesn’t matter the space that the actors are in. For example, I notice zero difference if the dialog takes place outside, in a tiny closet, on an airplane: the dialog just sounds off. It’s hard to describe a sound. I guess “auditorium” is as close as I can get but that’s not quite accurate. If I turn off spatial sound, the dialog becomes instantly clear and sounds exactly the way it should (and matches what it sounds like on my system sans headphones). My setup:LG C9 TV, conn

Why does the system drop connectivity and after three reconnections still does not show connected.  Horrible app and now the system doesn’t work properly.  I loved sonos but won’t spend any more money until it works.   Dropped again on network.  Now have to set up again from scratch.  Really bad.  I guess I can’t blame them for making it hard to provide feedback or get a technical answer. Probably because of the inundation of calls from angry soon to be former customers.  Moderator edit: combined posts

I feel totally bereft without access to my favourite radio stations in Ireland (RTÉ) and the US (mainly npr, country, bluegrass and americana stations). This was the reason why I had invested in four Sonos speakers and had been planning to upgrade. If I subscribe to a VPN, will it work with TuneIn for the international stations as previously? Will I have to also subscribe to TuneIn? Thank you from a devastated Sonos user.

I had planned to upgrade my Sonos system and move my old “Ray” to the back room.But the app failure makes me think the company is going under and pretending they are still fine… 

I love Sonos.  with the new software, I felt like I was in the twilight zone.  The response time between making a volume adjustment or hitting play or pause is like 10 seconds.  Received many errors cannot connect to system, selection won’t play.   The graphics on my phone would ghost and load after 10 seconds.  I deleted the software on my phone and reloaded several times with no improvement.   I just want to play music at the end of the day when I come home from work.   And right now it is not possible. I called the Customer service department twice - first time 65 minute wait , yesterday 105 minute wait.  The chat feature indicated no representatives available.   Can Sonos please provide the option to use the old software - for 6 months , until they resolve the new issues.   I just want to play music. 

Please let me know if I can use them this way: I have a hearing issue, and want to be able to play my TV sound through the SONOS headphones, while still getting the normal audio through my Arc, Sub, and Surrounds. I don't want to swap it and have it stop coming out of the speakers normally, I just want to add the headphones to the group. Is that possible? That way I can watch & listen to it where I am comfortable, and the family can still listen normally.

The last weeks I have been updated Sonos when ever there is an update. Problem is, and has been for several weeks, that when I add a media server, only my latest addition shows.Now only 5 folders with albums are shown in Sonos, but I have several houndreds of folders.Why is only the last few shown? I have deleted and set up the NAS server several times with the same result.Regards Ronny

I have set up tv audio swap with my Beam at home, and it works well. Next week I’ll go to my girlfriend’s house. At her place she has a Sonos system as well.  When I am at home, I am connected  to my system. At her place I connect to her system, the Sonos app takes care of it seamlessly. It just asks me once to connect to the system the first time I “switch homes”, and I am good to go. I use the same Sonos-account. It all works great. The only Sonos product I take between the two places is my Sonos Ace.  So I’d like the know if I could set it up to work with her soundbar (also a Beam) for use at her home as well. And once installed in both homes, can I use the TV audio swap in both homes, without having to reinstall the Ace every time? 

In the new app, I go all the way until it says signing in to Amazon. It stays there eternally. Tried everything. Deleted data, cache, restarted system, factory settings, etc. I can't pass that step to add Amazon Alexa to my speakers. 

I have looked at all the questions linked to mine and the answers, but with no luck.  I have a 2012 imac and the Sonos Play:1.  I have just bought a new macbook air, but I have so much music on my Imac, that I don’t wan to clog up the Macbook.  However, I seem to have lost the ability to play music on the Sonos from itunes on the iMac.  I have done what it suggests on file sharing on the iMac (at least I think I have) then I tried adding it to Sonos but get error messges.  It says ‘Adding share informaton to Sonos system,’ but after 2 or 3 minutes I get this message - Unable to add the shared folder //JonathansiMac/iTunes to your music library (913)Or Unable to add the shared folder ‘//JonathansiMac/Music to your Music Library - errr code (913) I’ve also had error codes 1001 and 1002 - and rebooted my Sonos as suggested.  Nothing Also checked the firewall. Just wondering if it should work … or have Sonos done something that means it’s impossible ??  

Hey there - Recently I noticed my playbar has a buzzing sound at a certain base frequency.  Most of the time it sounds great, without issue - but when it does a low hum it almost sounds as though there’s a buzz/rattle sound, I can’t identify any loose item.  I’m not sure what the issue is.. 

 Hi there I am looking for some advice on what's the best set up for sonos ceiling speakers and a projector? I have added a couple of diagrams of what I think might work but no entirely sure if this is the correct set up or not ie if the ceiling speakers with amp will be enough for the size of room alone or if beam + 2 speakers/amp would be better set up/sound for this size of room.Any help is much appreciated Thanks 

Today I noticed my Amazon Music subscription had auto charged at £17.99 a month instead of £9.99. When challenged about this, Amazon has told me that it's because the Sonos app has activated the requirement for a Family subscription instead of an individual one. And that changes were requested via the Amazon App on 7th July. My problem was that I was out of the UK, on a cruise for the first half of July, and had no internet connection. I have immediately cancelled my Amazon Music subscription, but remain so frustrated and annoyed that the troubled Sonos app can make these changes to my Amazon account without my approval. Has anyone had these problems, as I'm now left with 8 ineffective Sonos speakers.....