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Nico Sener
Contributor I
May 15, 2024
Question

cant sign in to amazon when adding alexa

  • May 15, 2024
  • 144 replies
  • 19629 views

In the new app, I go all the way until it says signing in to Amazon. It stays there eternally. Tried everything. Deleted data, cache, restarted system, factory settings, etc. I can't pass that step to add Amazon Alexa to my speakers. 

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    144 replies

    RustyPane
    Contributor I
    May 15, 2024

    I have exactly the same. I’ve managed finally to get the ‘Sonos skill’ working in Alexa and it has found the Sonos speakers (two ERA 300s) but when I then go to add Alexa within the Sonos App, the ‘log in to your Amazon account’ cycles endlessly. Very, very frustrating. Again, as with other bugs in the new app, this was all working perfectly before the update. 

    I did have to change my Amazon account password around the same time and wondered if this was part of the issue, but I think it is the new app now just not loading the Amazon log-in.

    I’m on the Android app on a Samsung phone. 

      Nico SenerAuthor
      Contributor I
      May 15, 2024

      Exactly same issue send device 

        garyd288
        Lyricist I
        May 15, 2024

        Same issue…. 🤦🏼‍♂️

          SVUserS
          Lyricist I
          May 15, 2024

          Exactly the very same issue here.

            snelld
            Avid Contributor I
            May 16, 2024

            Same here with a new roam on the new app.

              alexei.b
              Contributor I
              May 17, 2024

              same issue here. it also won’t let you manage your system with the old app (which i kept on my ipad so i can set sleep timers) forcing you to upgrade. the worst “upgrade” ever

                alexei.b
                Contributor I
                May 17, 2024

                update: it worked from an iphone, but does not work on android (samsung). clearly it is an app issue

                  MasterSparky
                  Lyricist I
                  May 18, 2024

                  Yep, same issue here. 

                    RustyPane
                    Contributor I
                    May 18, 2024

                    So, I spent an hour with customer support yesterday and we went through all sorts of steps to see if it could be solved, but no luck. I pointed out there were plenty of people coming across the same issue in the forum. CS concluded (as we all assume) that it is the SONOS app. They said an update was due next week that should address the handshake between the app and Alexa. 🤞

                      snelld
                      Avid Contributor I
                      May 18, 2024

                      @RustyPane Thank you for sharing that information.

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