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Nico Sener
Contributor I
May 15, 2024
Question

cant sign in to amazon when adding alexa

  • May 15, 2024
  • 144 replies
  • 19629 views

In the new app, I go all the way until it says signing in to Amazon. It stays there eternally. Tried everything. Deleted data, cache, restarted system, factory settings, etc. I can't pass that step to add Amazon Alexa to my speakers. 

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    144 replies

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    snelld
    Avid Contributor I
    May 18, 2024

    Downgraded to 16.1 which solves all the other issues for me but unfortunately not this one. When I click on add a voice assistant I get App Update Needed. If anyone knows a workaround please advise. Else I guess I’m waiting for the new app fix then will deploy it via my wife’s phone (she does not use her app so won’t notice getting the dodgy upgrade!) and stay on 16.1 myself until they fix the other defects.

    andrecvnt
    Contributor I
    May 19, 2024

    Same issue. Just bougt a Sonos Arc soundbar and I cant signing in Amazon. Frustrating. This is is no a cheap product, but the service sucks.

      briarsman
      Contributor I
      May 20, 2024

      same issue using android on sony xperia, new sonos app, updated Move… very frustrating as worked fine till i swapped out my router. Network is fine just can add any services or find BBC radio stations

      lmcgrath88
      Lyricist II
      May 21, 2024

      Having the same issue since the latest update. I have done a full factory reset on my system to no avail.

      Same as others mentioned hangs indefinitely on the “singing in to amazon” pop-up on the android version of the app.
      I extensively use the Alexa feature in that room for lights and heating, so have a very degraded service with the system right now.

        Barkanersoy
        Lyricist I
        May 21, 2024

        Exactly the same problem. Any solutions yet Sonos????

         

        When's the patch coming?

          Gbencar
          Lyricist I
          May 21, 2024

          I had to download the Sonos S1 app on an apple device to get around this as issues exist with the 11.14 android release. I then had to get on the Alexa app → Go to My skills, disable sonos and re-enable it. The entire process was totally unnecessary and abysmal……………..Sonos needs to get the bug fixed on Sonos S1 for android Devices. Totally poor to have us all update to a version that clearly does not work properly. Also the UI experience on Sonos S1 application release is horrible. What the heck, the Sonos original UI far beats this crap!!!   

            Barkanersoy
            Lyricist I
            May 21, 2024

            Problem still persists even after re enabling the Sonos skill

              andrecvnt
              Contributor I
              May 21, 2024

              there is a new Sonos app update, but even after updating still can`t add alexa as voince assitant 

                Chbury
                Lyricist I
                May 22, 2024

                Same problem here. Samsung phone.

                 

                How is it possible Sonos managed to break every component of their service with this app and still don't have a fix? Do you even care about your products any more? Good Lord, I can't believe this multi thousand dollar audio setup I have has been completely ruined by a software update. 

                  brooky_agb
                  Lyricist I
                  May 22, 2024

                  Same problem. Google pixel. I've always found the Sonos a damned nuisance. Always buggy. Not good enough for a premium product.

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