Sonos 2024 privacy policy change; Sonos can now sell your personal data

What a shame!   Thousands of dollars worth of speakers and this is how we are treated.  You best listen to the voice of the customer or face extinction......

Yup, like I thought several days ago, despite the  contributions from the conspiracy theorists 😜

Hopefully, Sonos will eventually reply to my emails sent to privacy@sonos.com 

It has been five days thus far and I’ve heard nothing in reply.

The email privacy@sonos.com is the email Sonos requested customers contact to opt-out of data sharing (in addition to properly setting web browser cookies and setting marketing preferences on your Sonos account).

The explanation found when following the link to “Important Update: Our Commitmrnt To Privacy” was only posted a day ago. Too bad it took Sonos so long after the policy change to communicate their rationale for the change. Sometimes I think Sonos is their own worst enemy (these privacy concerns have been in the news, why doesn’t Sonos better manage their media and customer relations and communications and proactively respond to and/or get out ahead of such things?).

Everyone should intentionally alter and provide Sonos incorrect information to sell. Wow this system is in the middle of the Pacific Ocean and the owner travels from LA to NYC 4 times a day. Let’s sell them some headphones that don’t work! Haha!

 I have enough of my personal info being shared across the world. I purchased Sonos to play music and thats all!

Its a hardware purchase, i dont want to sign an agreement that reeks of dodgy.

Give me a decent app without all the strings attached and get out of my life please, or give me my money back.

Did you just react to the thread title, or did you read the posts? Look a few posts above yours, click the link and read the statement. Sonos has confirmed they don’t sell personal data, but had to change the wording to meet legal requirements in certain regions. 

They are working with police now and giving them access to people’s information when requested.

To refuse to do that has never been an option, once you have a court order to hand over information it has to be done.

Refusal is and has always been an option. Both Law Enforcement and Government requests get refused by tech companies all the time.

A legal order such as a court order or subpoenea isn’t an instant must hand it over. Sensible companies, especially when operating globally, need to take into account laws of both where the request came from and laws within the location it’s requesting data about. Governments love a vague fishing trip just as much as other law enforcement, so it’s not an instant guaranteed hand over by companies.