Fix & Optimize

I have the 2021 Samsung QN85Q70AAFXZA Smart TV I am trying to connect to my Playbar.  The remote is either RF or Bluetooth, but as far as I can tell does not have IR.  The web, and an older SONOS post, implies that you can indeed do this, but I cannot make it work.  I have tried everything I can find, but no luck.  I’m unsure how it would even work, honestly, since I don’t know what would emit the IR signal the Playbar needs to work.I’m looking for any options that would get me to an answer.  We like the style of remote that came with the TV, but we’d even be ok if there was another genuine Samsung remote (or one that style) that worked.Any help is appreciated. 

Hi, I own a Apple TV 4K, a Sonos Beam Gen 2 and a brand new Samung Q70 tv. When I pause something in Netflix and then unpause it the sound is gone. The same happens when I change episode. Anyone has some idea’s what is wrong? Chris

I am not sure which is more annoying, Sonos or Netgear. Neither offer a user friendly experience but I am learning a lot about both trying to get them to get along together.My Sonos system (S1) regularly drops rooms and skips through songs on Deezer. A new device connecting to the router is enough to start Sonos acting up e.g. someone arrives at the house and their phone connects to WIFI. I read disconnecting the bridge helps - done, and some improvement. I read reserving IP addresses helps, so I began the process through the router web GUI. After adding a few of the SONOS components, it became obvious that the device name could not include spaces or punctuation.I then found I could not enter any device without a “invalid name” response. In desperation, I deleted all the previous reservations. but I still received the invalid name, even for devices that had been added without issue before.I then remembered I had changed the router name to “Loft Router”. I tried removing the space and h

Hi, suddenly tonight completely out of the blue, Sonos is asking me to re-authorise my Apple Music account. When you click on the re-authorise button absolutely nothing happens. I have re-installed both Sonos and Apple Music - still getting the re-authorise message. My Sonos controller is on my Samsung phone.  No other family members have the same message. How do I correct this?

I had to reboot my internet router and now my Arc is having issues. I always have problems with this thing and no other devices.So, I have a room set up with the Arc, subwoofer and two rears. I have rebooted the arc… reset it and still have this problem. It was a pain to re-connect the rears and it took several attempts. I set up the system and the arc comes and goes. It’s there sometimes, then disappears and the other devices are in the room but the arc is missing (shows the question mark).It’s not my internet. I have no issues with any Sonos devices in my house. I have two other speakers in another room. The arc is literally 2 feet away from one of mesh points. Has anyone encountered this? It’s totally frustrating. System worked great until I had to reboot my router. 

Siriusxm streaming drops after 1 hour and sometimes sooner. Seems to be slightly less of a problem if I use Line-In rather than Group to get the signal to various rooms. I have two calls into some very patient techs who both spend a lot of time. The source of the problem has not been reliably established. Mysteriously, all music services but SiriusXM work without issue. Siriusxm streaming drops but Siriusxm On Demand is trouble free. Seemed less of a problem with S1. Never solved with S2 and Port (which replaced a Connect).Asus RT-AC 5300 router receives ISP service from ATT router (whose Wifi is turned off). Sonos linked to the Asus RT-AC 5300. There is an Asus AC-68U access point that does not link with any of the Sonos Speakers. The ISP is 25+ MB.There are 12 Sonos products. For all other functions, everything works. There are products distributed on 4 levels. The techs turned speakers off and on remotely. I had to do the reset manually on two or three speakers. Initially, the reset

I have a WD Mycloud Home drive. I copied all my music from my laptop onto the Mycloud drive. When I access the music library on the Mycloud using the Myclould music source, my library is not categorized correctly. For example a lot of my music falls into an unknown genre. However when I access the same music directly from my computer by using the adding the music library function, all my music is categorized correctly. So I am assuming that the meta data is correct on the actual files. Any idea why my music files that are on my computer are categorized correctly and the files, which are the same, on the Mylcoud are not? Thanks. 

I have an Echo and a Sonos Beam in the same room. If I try to drop in on another room (i.e. using Alexa as an intercom) then the Sonos always wins whatever negotiation goes on to handle commands that hit several devices but then says "I don't know how to do that".The end result is that I cannot use Drop-In in that room or anywhere nearby unless I turn off the Sonos mic completely.Couldn't it just ignore commands it can't do and let other devices take care of them?

I recently purchased a Roam and would like to return the unit back to the retail store. Before doing so, I would like to remove it from my set up. I saw a support article about resetting it which I followed and reset the unit successfully I think its blinking green), However, is there a way to remove it from my Sonos app on my iPhone? My understanding is that the until will not be removed from my account until someone else purchases and registers the unit. But I want to see if there is any way to remove it from my app. Also, reading the instructions from the support page (https://support.sonos.com/s/article/1096?language=en_US), it claims that the steps will “delete registration information, content saved to My Sonos, and music services from a Sonos product.” But if this is the case, why am I still seeing the unit in my app as well as my account? Please advise. K

This morning, Sat, Dec 11, SONOS disconnected all devices a couple of times, the disconnect lasting a few minutes. I could not even Airplay to speakers. What happened? My network w internet is still up so it is not my network. I can browse or stream to anywhere except anything using Sonos; I can Airplay to any device in my house except Sonos. So the question is what happened with Sonos & if Sonos servers go down, does that mean ALL functionality of the speakers goes down with the connection?

Hi all, Currently i setting up my home to have a Sonos One Gen 2 in every room. Wanted to configure google assistant such that: In Room 1, If give command to turn off fan, it will only turn off fan in room 1, leaving the rest on. In Room 2, if give command to turn off xmas tree light, it will not execute as xmas tree is in living room. In room 3, if give command Goodnight, only turn off the lights and smart devices in room3. Can i make use of google assistant and home app plus sonos app to achieve this? Thanks for you time. Cheers Jim

Hey guys,This is absolutely driving me crazy. When I turn on my LG OLED (2020), connected with HDMI ARC to my Arc, I hear no sound when starting one of the built-in apps such as YouTube or Netflix. I have to turn on my cable TV set top box which is connected to HDMI 1, then all of sudden the Arc starts playing sound from the TV.So basically every time I just want to watch Netflix or something, the Arc won’t respond and I have to turn on the STB first, wait til it’s booted, switch to HDMI1 until the Arc starts playing sound, and then switch back to Netflix or whatever.I’ve tried every imaginable option; full factory reset of both devices, power cycle, recabling everything, running the setup through the Sonos app again, making sure AutoPlay in the Sonos app is on etc etc. I’m really lost here. Any tricks on how to fix this?

Appreciating the support for the HD quality of Amazon Music Unlimited HD.I am seeing the HD and Ultra HD label when I start streaming from the Sonos app. When playing the same song by asking Alexa the label does not show. Is the audio quality different in this case?

Arc + SL surrounds + gen 3 sub. loud pop then loss of sound while on Apple TV. Had to come out of the source and then went back in and it worked. happened 3 x today in total. Each time with Atmos audio. Concerned about damaging the speakers.  my diagnostic confirmation number is: 1582558006.

I have 6oo favourite tracks on Deezer, my sonos system doesn't play them all. Anyone know why not?Thanks.

Salve,vorrei rifare l’impianto audio del mio salotto comprando una soundbar arc, il relativo sub e le 2 casse satelliti One. Vorrei inoltre comprare anche il giradischi pro-ject versione sonos. E’ possibile sfruttare l’impianto Home TV per sentire i dischi? se si in che modo?

I have splitted my audiofiles over 18 Folders on MyBook Live Duo. Sonos will only accept a maximum of 14 folders.The problem is when i put more audiofiles in a folder to downsize to 14 folders then i have too much audiofiles in the folders and in this way Sonos won’t accept either. I don’t know exactly how much audiofiles i can put in a folder but when i am roughly above 1500 tracks in one folder then Sonos won’t accept. 

I have a Playbase set up (wifi, living room) and an AMP (wifi, basement) powering two ceiling speakers in the living room. Whenever i set up the AMP to be surround sound speakers of the playbase everything seems to be connecting properly but no sound is being played from the ceiling speakers. I notice that the AMP is no longer connected to the wifi when it is set up as surround sound speakers. Diagnostic Number: 803721337

Hello Everyone,Since the last Sonos update (software and material).I have one problem with the planification of the music library (index). Sometimes that is work without problem and sometimes no. One more thing, I have make one test with different hours during the night or during the day, sometimes that works and sometimes no.All of my local configuration is the same : Sonos players, wifi setting, Nas MyCloud Ex2 Ultra, …Have you the same issue ?Have a nice Sunday.Kind regards.  

Hi, all. Would appreciate any support on this issue. I have a brand new Beam Gen 2 hooked up to my Sony XBR900 TV via eARC. I have an Apple TV 4K hooked up via HDMI to my Sony TV. I am using all high capacity HDMI Cables. When I listen to music via my Apple TV using Apple Music service on the ATV, I get a loud popping noise and then the playback stops. I have to hit the select button on the ATV remote to get the playback to work.I have unplugged the Beam Gen 2 for a few minutes and reset it - still get the popping sound.Anybody else have this problem? Any solutions? Thanks,Paul

Hi all, I would truly appreciate if you can please help me with the following issue:I just added a pair of One SL to my system to use them in Stereo mode in my office.I cannot make them work appropriately, every time I try to Airplay play music from YouTube Music or from the Sonos App it either stays idle and doesn’t play anything, or only plays in one of the speakers but not the pair. I also have 2 Arcs with Subs in the living room and master and haven’t faced any issues with those.After talking to Sonos support they mentioned the issue is because I have a Mesh Wifi System (Orbi RBS750 one router and 2 satellites) and the speakers are either connecting to different satellites and/or to the 5G channel which creates the error.In my network map I do see that one of the SL is connected to 2.4G and the other to 5G and that is when one doesn't play. Additionally, if I disconnect the satellites in order to allow the SL’s pair to connect via Wi-Fi directly to the router it solves the issue. B

This has been discussed with regard to the S2 version of the Sonos app, in my case this concerns the S1 version (I still have an early Play 5 - everything else is S2 ready).  When I play music, I set up my “room” (why can’t I save a room?) which includes a PlayBar, a Beam and that Play 5, set the volume then go to the Spotify app to launch the music.  I prefer the Spotify app for the lyrics and suggestions.  After two or three songs, the Sonos app slowly begins to hijack the stream….eventually, I can only skip, stop, start or control the volume on the Sonos app.  Very annoying.  Is there a workaround to this?

I was able to fix this issue and wanted to share how I did it just in case it could help someone else. I too experienced the dreaded Can't Sign in due to "Network Problem Detected".  I spoke with Sonos Support for 2 hours and they could not fix my issue. Here were the symptoms - When I try to sign into Sonos, I am presented with the spinning wheel with the error listed above.  I am able to play music from my connected services (Amazon Music, Pandora, etc.) BUT only from my favorites, not by selecting the streaming services in the Musical Note tab in the sonos app.  Additionally, my alexa enabled sonos speakers will confirm my verbal music request with a response of the music it will play, but no music plays. This is true across ALL 5 of my iOS devices.  However, when I downloaded the Sonos Windows app, everything was there and working perfectly (except for the Alexa capability).  That is when the Sonos Support rep said it is an iOS issue and contact Apple. The fact that I can see the s

I have the latest Apple TV 4K (2nd generation) and a new 2021 65” Samsung Q70A tv and a Sonos ARC paired with two Sonos one SL’s.  When using the native apps on the Samsung TV everything work great.  I get Dolby Atmos sound with the apps that support is and the sound is fantastic.  When I use the Apple TV 4K, I consistently have issues with the audio dropping.  We use the DirecTV Stream app the most, and the problem occurs there a lot.  This was also the case when it was AT&T TV.  When starting the app, sometimes there is no audio and if we keep changing channels, it eventually will work, but then stop again sporadically.  Also sometime the sound works fine at startup, but will drop when changing channels.  All devices are up to date with firmware and I have tried every combination of settings and recommendations from Sonos, Samsung and Apple forums.  Does anyone have this same setup (or similar) and have a solution?

Hi, since I bought my Sonos One I have had troubles with it. In fact it keeps disconnecting almost every day, if I try to restart it doesn t work neither, generally after a while it reconnects alone. I use a standard WiFi connection, and also had the same issue in my previous apartment. I did all the updates and think it is unacceptable such a regular problem. Any recommendation?