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Davidejmr
Contributor I
Dec 8, 2021 1:07 PM UTC

Sonos One keeps disconnecting

Hi, since I bought my Sonos One I have had troubles with it. In fact it keeps disconnecting almost every day, if I try to restart it doesn t work neither, generally after a while it reconnects alone. I use a standard WiFi connection, and also had the same issue in my previous apartment. I did all the updates and think it is unacceptable such a regular problem. 
Any recommendation? 

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5 replies

Ken_Griffiths
Ken_Griffiths
Dec 8, 2021 1:15 PM UTC

What router, WiFi channels and channel-widths are you using?

How far away is the speaker from your router, any walls in between etc?

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AjTrek1
AjTrek1
Dec 8, 2021 1:22 PM UTC

In addition to @Ken_Griffiths question….

What is your definition of a standard router?

Are there range extenders or access points involved?

Does your router have AX (WiFi 6) enabled?

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DavidejmrAuthor
Contributor I
Dec 8, 2021 1:55 PM UTC

It is a Vodafone 6 station, located around 4 meters far from the Sonos speaker without any wall in between. 

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Ken_Griffiths
Ken_Griffiths
Dec 8, 2021 4:46 PM UTC

It sounds like a router issue, perhaps try setting the router’s 2.4Ghz band to WiFi channel 1, 6 or 11 with a channel width of 20MHz and see if that resolves your issue. Also check it’s running on the latest firmware.

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el rubio
el rubio
Dec 8, 2021 5:13 PM UTC

have you tried a wired (ethernet) connection to your router?

 
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