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Fragments Of
Fragments Of
Avid Contributor I
November 21, 2021

Sonos 13.4 - Music library update

  • November 21, 2021
  • 16 replies
  • 500 views

Hello Everyone,

Since the last Sonos update (software and material).

I have one problem with the planification of the music library (index). Sometimes that is work without problem and sometimes no. One more thing, I have make one test with different hours during the night or during the day, sometimes that works and sometimes no.

All of my local configuration is the same : Sonos players, wifi setting, Nas MyCloud Ex2 Ultra, …

Have you the same issue ?

Have a nice Sunday.

Kind regards.

 

 

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    16 replies

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    106rallye
    106rallye
    November 22, 2021

    So no change form before 13.4 then… and your problem has nothing to do with the update?

    cjbob
    Lyricist I
    November 23, 2021

    I’ve been talking to Sonos Support (chat, then a person) regarding my music library’s external album art not displaying on either Sonos S2 on iOS or Sonos on Windows. The apps will display album art embedded into the library’s music files, sometimes. Sonos S2 13.4 on iOS, and 13.4 firmware on the Sonos devices. It is my belief that this occurred either on the 13.4 update, or possibly the one before.

    The support representative acknowledged that there have been many reports of this, is going to escalate this to the relevant Sonos teams, and that I can expect an update or resolution soon (he mentioned to check in a couple of days).

    Fragments Of
    Fragments OfAuthor
    Avid Contributor I
    November 23, 2021

    @106rallye 

    Dearest,

    My problem since the new update (13.4) is the update of the music library index.

    I have no problem with the album art. All of my songs or albums come with the cover art.

    Kind regards.

    yuyuma
    Lyricist I
    November 27, 2021

    Hi all,

    My Sonos recently stopped being able to play or index anything on my local network music file share. After some time with support, Sonos has confirmed to me via email that the 13.4 release contains SMBv2v3 support.

    After further testing it’s clear that support for SMB v2v3 is buggy and resulted in my not being able to index music libraries or play anything on my file share over SMB. When I limit my server to only use SMB v1 Sonos is working fine again, but this is not a viable solution for me due to other clients that use the same file share.

    I have already replied back to support with this information. If any others can confirm the same behavior, please contact Sonos as well with your details so they understand how widespread this problem is and can accelerate a solution.

    parsd51
    Lyricist I
    December 9, 2021

    I have the same problem after installing 13.4 and also 13.4.1.
    After rebooting my NAS (Western Digital mybooklive) and my Sonos One Gen 2 pair, I can, as before, get a library update sometimes, but only once. I have also tried rebooting my modem/router (Sagem).

    Stanley_4
    Stanley_4
    Grand Maestro
    December 9, 2021

    parsd51 Why don’t you start your own topic to make troubleshooting your issue less confusing.

    Reboot your gear so you can run an index and do that.

    Once the index has finished submit a diagnostic and post the number here or note it for a call to Support.

    Run another index and when it fails submit another diagnostic and pass that number to Support too.

    By looking at both they may be able to spot your issue.

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