Sonos 13.4 - Music library update

Hi, I also have lots of troubles with this new 13.4 update in connection with my music library:

1. Similar to what you described I have problems indexing my music library. I don't use scheduled indexing but it seems to not come to an end if I start it from Android. Running it from Windows (which at some point was possible) then helped.

2. Covers not displayed anymore. I only use folder.jpg in the album folders for all of my music collection and no cover is displayed at all. It just seems super buggy. After starting the index from Windows some covers were shown but this only lasted for a very short time. This is also being discussed here.

3. The Android app doesn't display the album title for the currently playing track anymore. This is especially unfortunate since the album cover is not shown as well. Instead the Now Playing screen just shows a generic "Title"... I remember this generic "Title" being displayed in previous versions but it was in a third row below the artist and album titles. Probably a placeholder for a streaming service I guess. But now without both album cover and album title this is just super annoying.

4. I seem to have single players dropping out of the grouping between songs/at the start of a song.

All of this makes me wonder if Sonos is even testing the updates properly before forcing them onto its users? I say forcing since in my case I had to update in order to refresh the music library index.

I really hope that all of this will be fixed soon and more effort is put into future updates. Not long ago we had this super annoying issue with songs having special characters in title/file name not being recognized and so on.

Sent a diagnostic and hope Sonos will have a look into it.

Hi Luc45,

Many thanks for your feedback and for your details.

I do not use Android but iOs, I have no problem with the covers or the title, only with the index of the music library. This is strange the differences between two software systems.

I have reinitialize the Sonos app but the problem is always present.

Until today I have absolutely no problems with the updates from Sonos but now…

Thank you again for your reply. I go to check with Sonos.

Kind regards.

Interesting, so you can confirm it shows the album title in the main screen for the current playback below the song title? I just checked my girlfriend's iPhone and it doesn't display it. It's just the song title and the artist name and the generic "Title" in the row below.

Hi again,

I have make a screenshot of the app on iOS, please see just below :

One more thing, I put the cover picture directly in the artist folder and then in the album folder. Like this :

Thank you, Fragments Of!

For me it looks like this on Android (but it's really the same on iOS) and my music files definitely have all the tags:

Also, note the shade over the "t" in the song title. Sometimes those shades are there, sometimes not.

I assume you embedded the album art in your music files?

This is very strange this shade and also the title > ???

Yes, I put the cover picture in the music files : Music file > artist > album > songs & cover picture.

These issues are strange : cover pictures no present -  title - planification of music library not efficient.

Have you send a diagnostic to Sonos ?

Kind regards.

Yep, I've send a diagnostic: 1015557073. Hope they will have a look into it.

Check this thread.

@Luc45

Dearest,

I have call the Sonos support and until now my update problem is resolved.

The help from support is to check the SMB configuration in the Nas.

Check the network configuration of your Nas, check that the SMB protocol is on SMB 1.

I hope that help you.

Best regards.