Fix & Optimize

I'm using Sonos roam and Google assistant. Previously when using Google home mini, whenever I asked him to play one specific song, he automatically started a radio/queue and kept playing similar songs.When I ask Google assistant on Sonos roam to play a song he makes no queue. Just plays this one song and stops. Any suggestions?

Hi, turning to community to hope that someone can advise as I’m at end of tether with my Sonos setup. It’s one of those cases where speakers will occasionally disappear from the app, and playback will occasionally stop (prompting error message on app such as ‘Unable to play song - the file cannot be found’ or ‘The file was not encoded correctly’ via Spotify playback). There appears to be no common factor when the errors appear or speaker dropouts happen - can happen two or three times a day, or sometimes it might only happen once in a week. Is getting really frustrating as I use the Symfonisk to play white noise throughout the night for my 6-month-old son, so when the playback stops randomly in the night he can wake up. I have a really good fibre broadband connection, and an Asus XT mesh Wi-Fi system with one extra node at the back of the house, which appears to work perfectly well with all my other devices. I have a Beam plugged in to the main router in the front room, and up until no

Hi Guys - so I have 2 zones in our Sonos setupTwo play 1’s 1 Arc and 1 subI have Spotify, Pandora, iHeartRadio as services on the system, when I try playing any of these services on my Play 1 pair they play perfectly but when I try to play them on the Arc + sub combination they keep saying ‘Unable to play, connection is lost’. All the devices are on the same Unify / Ubiquiti network. Even when I try to airplay to the arc, it plays the song for a bit then stops as if it’s buffering. I have enabled Static IP for all the Sonos devices. Let me know what else I can do to fix this. Maybe my ARC is faulty?Thanks!

This is becoming a huge deal and it is really annoying. Just about every time I am playing music through Airplay to a Sonos speakers the music just stops being heard. The music is still playing in the app, but no sound from the speaker. I open the Airplay button, switch back to play on iPhone then pick the speaker again. It first tells me the speaker is unavailable then I pick it again and it plays from the speaker again. It might work for two songs or stop again. Very random. Anyone else having these issues. system is tens sonos speaker mix.   airplay played for IOS (Phone, Ipad).   I have disabled bluetooth.  Didn’t fix anything.   I followed apples recommendation to reboot (ha ha).  I use airplay other devices devices that are not sonos and have no problem, only occurs with sonos devices.

So, I have been setting up my own home theater set up in my basement and not sure if I should how to improve the sound. I like everything except the bass. I’m a big fanatic of feeling that bass in music and movies just makes it more immersive listening experience IMO. I can feel only when I increase the sub audio to +15. But, I lower the volume all I hear is the bass and it’s annoying. May be due to the placement of the subs in my area. It is pretty big. It’s 31’x 25’ and also a big and also a little awkward space. My plan was Sonos Arc for front + center speakers (should be here before Christmas 🤞🏻), I have 4 sonos ceiling speakers with an amp for my surrounds and 2 subs gen 3. Would like some advice to make my listening experience better. Any advice would be helpful thank you.  

I would like to play music from Spotify or Youtube on my iMac on my Sonos One ( Gen2 }If I select System preferences on the iMac for sound it says there are no output controls for the Sonos.Must be possible surely ?

Hi, About 10 days ago Alexa stopped working on all my Sonos-Alexa enabled devices:1 x Beam & 2 x Sonos Oneafter working flawlessly for about 2.5 years.I’ve spent the last 10 days trying various lengthy reset/re-setup sequences that I have found on line, including this one on the community forums:  The devices re-appear in the Sonos S2 app, they also appear in the Alexa app after re-enabling the Sonos Skill but any attempt at re-adding the Alexa Voice Assistant to any of the 3 devices fails with the error "There was a problem adding Alexa"  in the Sonos S2 App. I’ve gone around the reset/re-setup loop many times but its jus not working and there isn’t enough details provided in the App to let me troubleshoot it myself so I have generated a Support Diagnostics report and here is the Confirmation Number 743124758:If any one can advise or any support person can look in to the diagnostics and get back to me I would appreciate it. Regards Kt.

I just received my new Roam speaker and I have to say this was a horrible purchase and experience.  I run two SONOS systems at two different homes approximately 20 Sonos speakers in all.  One home is an older Sonos system running on S1 and the Roam is on the other house which operates S2 with S2 compatible devices.  The speaker will not always connect and when it does it connects for 20 seconds and then shuts off. Upon researching the issue online this is a known problem with the Roam.  So disappointing.  I have looked on many discussion boards and the reviews are the same.  What a disappointment.  I will be posting additional posts regarding this issue and my unfortunate experience.  I have followed all of the instructions for resetting, restarting, uninstalling and reinstalling with no luck.  I would not recommend purchasing this product.

Got the speakers based on voice command and True Tone….only to find out that this functionality is not available in NZ….I was also looking to add these speakers to a group using Google home, also not available in NZ…I now have a nice pair of Dumb speakers…Is there a workaround or hack?

I have two devices, directly connected to the router with a cable. One of the devices drops at random, stops playing, and then after a while returns on its on. Sometimes while this happens the speakers make a loud clicking sound. I captured a diagnosis after this happened once:452604873. Thanks.

Half the time I try to access Apple Music on Sonos, I get an error message that says “We’ve run into a problem. Try again.” This has been going on for about a month. I have an all-Apple system (iPad, iPhone, iMac), all with up-to-date system software. Sonos is OS2, version 13.4.1. I have five Sonos speakers (two Ones, two Threes and a Roam). One of the speakers connects to my network via an Ethernet cable. 

My soundbar optical cable is making the sound glitch when watching films on Netflix ,amazon,ect YouTube and TV the sound is fine. They used to work fine together.  I have swapped the cables to a new optical line and it still does it. If I change settings to TV  sound it works fine but there is lots of delay between TV and soundbar. Please can any reply be put into simple english. I'm not computer savvy. Cheers all. 

Hej,  Finally, after more than a year i finally pulled the trigger and ordered a Sonos Arc as a christmas present to myself. Now when i have it installed i’m wondering why i’ve waited so long, mind-blowing sound compared to the intern speakers of my LG CX tv.  now to the thing that makes me wonder. As like everyone (i guess) i’m starting to save upp to invest in 2 sonos ones and a SUB for my serounds. the thing i can’t find an answer to… is there a proper way for daily use to your seround system? In which i mean... we often watch the news, have a partner that watches girly shows, and small children that watched cartoons.  you leave it on during these occasions? feels some what meanlingless to have seround sound during these times? but in the same time it feels meaningless to go into your tv settings / sound and switch back to internal speakers? what do you sonos fans do? thanks :) and have a great holiday

For some reason the Sonos application shows my two Roam speakers are playing, but there is no sound coming from them.  I called Sonos support and they  nicely talked me through a solution that worked:Turn off the speakers. When off, push the power button and hold for six seconds.  The speakers will make a sound and turn off again. Wait 20 seconds or so. Power the speakers back up and they worked.Hope this helps someone.

Sonos one with google assistant. Continuously stating something went wrong please try again lter diagnostic 1486348538

I have 10 play ones, two subs and one Arc in my Sonos system.  Just like everyone else, I’ve experienced constant speaker drop out.  At the behest of Sonos I purchased a Boost.  Problem not solved.  After reading numerous comments, i thought adding a second wired Boost to my network would finally fix my problem. Totally made the problem worse.  In spite of what Sonos says, Boosts DO NOT WORK.  Total waste of money.  After moving it all over my house to “find the best spot” i have removed both Boosts from my Sonos set-up.  Now with my only my router managing my Sonos speakers, I get significantly REDUCED speaker drop out.  I have two used Boosts available for anyone that wants to waste their time

Pandora is working but Sirius is still not working.

I have a Sonos Arc and am using a Harmony elite remote to control it.  I would like to also use my Tivo remote to control the volume on the Arc.  I have read in several places the Sonos will only allow 1 remote.  Is that correct, and if not how do set it up?

Dear all,My Play5 gen 1 (2015) has NEVER been reliable. As a result, i just stood there for the past years, using it maybe a couple of times per year.As I would like to use this otherwise nice piece of equipment (the hardware is ok), I wanted to reconnect it to my wifi and start using it more. Sadly, the white LED keeps blinking and no other actions seem to be possible. I cannot connect to it, I cannot reset it, … nothing! Please tell me if there is a way out of this. Is this a bricked device? Can I do a reset somehow?Sad that a company with a big name is not able to make this Play5 more stable. Cheers,Tijs

When will Sonos be able to play Apple Music using Google Assistant? The functionality is available through the Google home app. I know I'm just being a brat here but I really want this. I hate using Alexa but at least she works with Apple Music. 

Is anyone else having problems with BBC Radio 5 Live Sports extra. Tried tuning in this morning through my Sonos, but it's not playing and says that access is denied. I see that access is denied from outside UK but I am in the UK. Anyone else having the same problem or does anyone have a possible solution to this?Any help greatly appreciated.

I’m not seeing the “Ultra HD” badge when I stream Amazon HD on my Play:5 (gen 2) pair + Sub. It’s working fine on my Arc + Sub + Surrounds. Any thoughts?

It’s painful that I cannot group Sonos speakers and other speakers in the same room at the same time inside the Alexa app. I have many more non-Sonos speakers than Sonos speakers. I hate that I have to use an Echo Dot and play sound through that. It’s frustrating. Can someone from Sonos provide reasoning behind this?

About 4-6 weeks ago, Alexa and Google Home commands can no longer find my Sonos devices.I can ask both services for the time and weather just fine, but I can no longer play music via voice command (I can only play music through the app).What gives? Why can’t smart assistant services find my Sonos devices any longer?

Dear all,I am using Deezer Family with my Sonos system:4 pairs of Sonos One, one of the pairs with a Sub 2 Play 5 Sonos Controller S1 All fixed IPsWhen I group more than 3 pairs of Sonos One (incl. Sub), the 4th pair starts the music with a delay, and then starts/stops randomly. With only 3 pairs (incl. Sub), there is no problem. It doesn’t matter which pairs I group, but as soon as I have more than 7 loudspeakers grouped, it doesn’t work any more.Funnily enough, everything (up to all 11 loudspeakers) works perfectly with my NAS. Stable, fast, no issue at all.It’s neither a internet connection issue (600Mb fibre), nor an access point issue, as it is close to the loudspeakers.Nor is it a Wifi interference issue, as there is only one access point with 2.4GHz, and no interfering signals (checked with a Wifi analyzer). Also tried all different wireless channels.Nor is it my access point. Tried setup with Sonos Boost. Much worse than now where I can play at least 6 Sonos One and my Sub simu