Amazon Ultra HD not showing badge on Play:5 (gen 2)

Are you playing exactly the same source in the same way on the two speakers? That is, using the Sonos app not Alexa or the Amazon app?

Yes, same song from the phone app.

Just to say, you’re not alone. Exact same for me. Wondering if the Play:5 gen 2 are incorrectly listed as supporting it or something.

I am able to play Ultra HD music from Amazon Music on my Play:5 (Gen 2). Try selecting the entire album and tapping PLAY rather than selecting individual album tracks.

Thanks for the suggestion. That doesn’t work for me. Do you just have one Play:5 on that set up?

We have a pair with a sub. Wonder if it’s that combination that is the issue.

It’s just one Play:5.

You might try checking your Audio Quality settings in your Amazon Music account and make sure it is set to “HD/Ultra HD” rather than “Best Available”.

Just tried this.  I had to change the settings in the Amazon Music app to play HD in at least 2 places.

I then stopped the Amazon music stream and re-authorised Amazon Music within the Sonos App.

Now the HD appears when playing.  This is on 2 Gen2 Play 5s and a Gen2 sub.

I think my issue is a little different as I have Atmos or Ultra HD showing for other set ups as expected. But only HD shows on 2x stereo Play:5 gen 2 plus sub set up. Which apparently should be capable of Ultra HD.

Apols if you’ve already done so, but have you checked for updates again, you may have kit on different versions?

What generation Sub do you have?

If you remove the Sub can you play Ultra HD on the Play:5s?

I think the Sub is causing the issue here as I’m having the same issue with Ones and a Sub gen 2. The Ones will play Ultra HD if I remove the Sub, but only HD with the Sub, even although the Sub is supported for UHD playback…