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Why do my Sonos One speakers drop out regularly when playing bbc radio 

Using Sonos Arc Ultra with Sonos Ones as surrounds. The system works normally at first, but after the TV has been off for an extended period (overnight or a few hours), the surrounds disconnect and start blinking white.Behavior:TV off for a while > surrounds begin blinking white (attempting to reconnect) Turning TV back on > surrounds continue disconnecting/reconnecting (sometimes rapid white LED blinking) Rebooting the Arc Ultra > immediately fixes the issue Happens consistently after extended idleWhat has been tried:Factory reset Arc Ultra Disabled roaming assistant Disabled airtime fairness Reserved IPs for Arc Ultra and surrounds Bound Arc Ultra and surrounds to main node (mesh: ASUS RT-AX88U + RT-AX58U) 2.4 GHz channel manually set to 11Additional observation:When this happens, the surrounds appear and disappear on the networkQuestion:What is the expected idle behavior?Should surrounds remain connected to the Arc Ultra during standby? Or is it expected that they disconnec

I can't use YouTube Music in my Sonos app. Nothing shows up in the app, totally blank. I've installed the app multiple times, relinked my accounts, restarted the router and so on. Searched the forums and web, no answer. Am I doomed here?  

Quería preguntar si en los Sonos Ace puedo quitar las arrugas que se hacen en la diadema, ya que soy muy especial en ese aspecto. ¿Alguna recomendación para quitar esos pliegues? Y otra pregunta: compré un DAC para tener aptX Adaptive, pero reduce el volumen. ¿Recomendaciones? Moderator Edit:Google Translate-I wanted to ask if I can remove the creases that form on the headband of the Sonos Ace headphones, as I'm very particular about that. Any recommendations for removing those creases? And another question: I bought a DAC to get aptX Adaptive, but it reduces the volume. Any recommendations?

I have four rooms in my Sonos ecosystem. Living Room (Beam Gen 2 and Sub Mini with HDMI connection to TV), Media Room (Arc with HDMI connection to TV, Sub Gen 3, and 2 Era 300 as surrounds), Sonos Pair (of Play:1’s) and a Sonos Move. Often when I use the Sonos App the active room is the Living Room. I want to play something in the Media Room. When I deselect Living Room, select Media room, and hit Apply, the playback is correctly set to the Media Room, but the Living Room goes silent. Since my wife is often watching TV in the Living Room when this happens, it causes her some consternation. To resolve this she has to turn up the TV volume (which controls the Sonos system via eArc). Am I doing something wrong?

how to connect sonos app to sonos speakers and any brand speakers

I have two complete Mag6.1 systems.  I was told by Bestbuy tech support that I would be able to combine the 2 systems.  Can anyone guide me on how a can do this?  Or do I install both systems separately and somehow sync them in the Sonos amp?

Hi There, today morning, suddenly Spotify is quiet. Spotify app shows it is playing though (and it works with bluetooth speaker), but no sound. SONOS app can play radio, but not spotify.Anyone else and is there a solution? I repeatedly restartet the SONOS speakers, but didnt’t help.

After doing rverything suggested in wifi section and having latest ubuquity routers snd access points… Still, my symfonisk nisk is having bad days, where application claims to have lost connection to source (Swedish radio). Not problem with that source or any other, like Apple Music, but only when played through my Sonos and only some days. Is there some Sinos server involved that causes these drops??

Is the ere any possibility of Sonos changing to a more granular eq for their amp, I rely on the amps and B&W 8’s and I find the current equalizer not up to taking advantage of this setup

Whenever I launch Destiny 2 I get a distortion pop. Audio shows Atmos, but if I go outside the game(the Home Screen or store) while playing I lose audio or it lowers to barely audible.

One of my Move ( not Move 2 ) speakers has an alternating orange / white status light.  This Move is part of a stereo pair.  Both speakers reside on the charging ring when not used outdoors.  The charging light is not lit indicating a full charge.  Looking in the app both Move speakers show and are fully charged.  Both Move speakers are on build 76070.  Turning the faulty Move off then back on does not change the status light issue.  No sound from offending Move.I will go through the process of calling Sonos and if recommended send a diagnostics.  Just thought it would be good to check with the community first. EDIT:  Just went back into the room where the Move stereo pair resides.  The status light is now solid white as it should be.  Head scratcher.  Hopefully is stays that way.

We're building a new media wall unit, and am planning to buy an Arc Ultra for below the TV.Have I got enough space around the speaker for it to work, or am I going to have limited side firing speaker benefits if going into the side of a unit.Am I also better trying to have more space above the speaker between it and the TV also

Hi,  I am struggling to get Dolby Atmos to work correctly with my PC. I have a: Nvidia RTX 5080 (PC HDMI audio source)BenQ Mobiuz EX321UX Monitor (using eARC)SONOS Beam Gen 2  • Sub Gen 3  • 2x One SL rears What happens is that when the PC audio is set to "Dolby Atmos for Home Theater"  • Audio doesn't work at all  • Audio is choppy  • Audio works for a bit, then cuts out for a moment or a few minutes, then works again. It's as if the audio "crashes" and restarts. I recently swapped out the Sonos system for a Samsung HW-Q990F soundbar/sub/rears Atmos system, and it works as expected. Note - I used the same cables for both these setups, and only Sonos experienced the issue. This is especially frustrating for me as I have 6 rooms filled with Sonos speakers, and would love to continue to be a customer! Do you know what's going on here? Thanks!

Hello Sonos Team and Community,I own multiple Sonos speakers (including One SL) and have been a loyal user for years. Recently, I can no longer play Radio Rock (Finland) on Sonos. Instead of the station, I only get “Welcome to TuneIn” and ads looping endlessly.Here’s what I’ve tried:Removed and re-added TuneIn (New) in the Sonos app Logged in with my TuneIn account and added Radio Rock as a favorite Rebooted speakers, reset network, cleared cache Tried Sonos desktop app and mobile app Verified that the station works in TuneIn’s own appNothing works. Previously, I could add a custom stream URL to Sonos and bypass TuneIn issues, but Sonos removed that feature in recent updates. This leaves me with no way to listen to a major Finnish radio station on a multi-thousand-euro system.This is unacceptable. Please:Fix TuneIn integration for Radio Rock and similar stations OR restore the ability to add custom radio stream URLs in the Sonos appMany users in Finland and other regions face the same

I am unable to listen to a podcast uninterrupted by sonos dropping out--- for minutes at a time!Device is next to my modem.I have unpluggef / rebooted a gazillion times.What happened?  This device is crap.

Hi community, lately I acquired a brand new Beam Gen 2 for obtain (finally) Dolby Atmos but when I listen to it (and listening tests) I noticed that the virtualized height channels sounds like is there only a filter, I know that is a bit complex to do this notice life-like but the only solution I viewed was, to do a trueplay tuning?My room isn’t the best but I expected more, so I’m also asking for advices and others experiences to not refund it, I really like to listen Atmos well but I don’t have an iPhone so, if it is very necessary I’ll try to obtain one.Thank you for any advice and sorry if my grammar isn’t the best :)

Why am I hearing adverts when I switch my Sonos on that is pre programmed to play Heart Berkshire via their global app. This also happened with Tunein but stopped when I move to global but it has started again

Apple has released a beta for Apple TV (tvOS 26.4)In this update: "It appears that Apple added this new setting (Continuous Audio Connection), in part, to address complaints from Apple TV users who use Sonos speakers paired with AV receivers. Some users have indicated they hear popping noises or awkwardly low volume levels on certain channels, specifically with 5.1-channel content."When I open my SONOS App it now shows that EVERYTHING I play from ATV is in Dolby Atmos, these are TV programs that I am 100% sure are not played in Atmos.It says: “Apple TV uses a Dolby MAT connection for glitch-free playback across formats. Older receivers may indicate an Atmos connection, but original mixes will not be modified.” I know it's a beta but it will be interesting to follow and see if they fix the bug.The article can be read here: tvOS 26.4 adds new ‘Continuous Audio Connection’ on Apple TV My setup: Samsung S90C - ATV 4K Gen 2 - Arc Ultra - 2x Era 300 - Sub 4.

Just bought the ace headphone.The shop confirmed they could be used in a sonos system.But to my horrow i find a lot of people also discovering that they cannot be group with all my other sonos speakers.I use my system for TV sound through a sonos soundbar, an bought the headphones to be able to listen to TV, and the tv sound should of coarse also be playing. But connecting the headphone to tv, and all other speakers go mute!!Is this really true? I do hope I’m doing something wrong, because else the most expensive, BY FAR, headphones I ever bought is totally useless. A very frustated customersvein

Recently the iOS app stopped playing my iTunes imported playlists.  I have the latest software updates including iOS 26.4.2 and Sonos app version 84.0.34.  Using the Windows 10 app (Sonos Controller for PC S2 17.2.2) I’m still able to play Music Library Imported Playlists as usual.  But when I attempt to play or shuffle a playlist from the Sonos iOS app I just get a spinning indicator.  However, I’m able to play individual songs from the iOS app using Play Now or Replace Queue, etc.I tried clearing the queue before attempting to play an imported playlist using the iOS app but that didn’t help.Anyone else having similar issues with the iOS app and imported playlists?  I suspect it’s due to the iOS app update 84.0.34 or other recent Sonos app update.  For now my only workaround is to use the Windows app on my PC, or to play individual songs from my playlists.  Bummer.

I had to power cycle all my Sonos equipment to correct a “ghost” song that would start random play at various times of the day and night on one of more of my Sonos equipment throughout my house. Doing that solved that problem, but have now encountered another issue, one that is a major problem for me.I redid my connection to YT Music Premium, and have found that Sonos now limits the number of albums I can see for any given artist. A good example is The Rolling Stones who have over 100 albums related to them on YT Music, to around 20 to 30. This eliminates my ability to brows their catalog within Sonos; a major disadvantage when using Sonos. Sonos AI says to enter the album I want to hear, and when it appears, I will be able to listen to it when I want. If I knew what that would be I wouldn’t be typing this now.According to all sources of information I see, including Gemini AI, this is not a YT problem. It is a limitation of the Sonos app.I see similar posts about this dating back two y

I started connecting Spotify (free) from Sonos app about 2 weeks ago and worked well for a week. In the second week, music was not coming through the Sonos speakers (pair of Five and a Sub) despite the Sonos app kept playing like normal. Tried disconnecting/reconnecting Spotify and playing through Spotify app. Music continue to play a while and then drop off while the Sonos/Spotify app kept playing. Tried rebooting router and power off/on speakers but still dropping off. All other music channels like Sonos Radio and Accuradio work as they should without dropping. It is just Spotify. Is it because I have a free account? I am reasonably sure this dropping off started after I updated firmware last week. Happy to disconnect Spotify permanently but I found this particulat music I liked only found on Spotify (Kelly Boesch).  

I’m posting this to see whether other Sonos Arc Ultra owners have experienced the same issue, because at this point I’ve done enough testing to know I’m not just imagining it.My problem is very specific: on certain scenes with male voices yelling, raising their voice, or getting very intense, my Arc Ultra produces a harsh distortion / clipping / breakup sound in the dialogue. It is not just bright treble or sharp sound. It sounds like the vocal peak itself is breaking up and getting rough in a way that does not sound normal.This does not seem like a simple one-unit defect, because I had this issue on my first Arc Ultra, replaced it with another one, and the replacement Arc Ultra is doing the same thing too.I have tested this across multiple sources and settings already:Sources tested Sony native apps Roku Panasonic 4K player PS5 Audio formats tested PCM Dolby Digital Plus 5.1 Dolby Atmos Other things tested eARC on and off pass through changes digital audio out changes Dolby Dy

Just connected to my S1 App and 1 x Play 3 and 1 x connect amp are showing as incompatible, I have no idea how to rectify, help please….