Fix & Optimize

The sonos roam does not seem to let you ask Google to play a song on Spotify. It says it will play song and then doesn’t.  it does work how we on the Sonos Beam.  is there a fix coming for this issue with Roam? 

I have 2 feature requests: allow Sonos Amp (Moderator note: corrected from Sonos Sub) to connect to wireless front speakers. Not all setups can use a soundbar (eg TV over fireplace) allow hdmi remote to control volume of grouped Sonos speakers based on community feedback and web discussion, these features would be useful to many thanks.

Hican anyone advise. I have a second holiday home. My main address has Sonos products and my App is set up with those products. I have just purchased a Sonos Era 1 to use in a second address (holiday home)can I set that up on the same  account or do I need 2 separate accounts ? 

Hey Sonos community.can I pair my Sonos move with a move2?thanks for any replies.

trying to connect a nas drive to my sonos system but keep getting an “access denied” message when I input the path, user and pass.

After changing my router my sonos system has never worked properly, the app constantly says ‘no products found’ I have rebooted everything and even created another sonos account but the app when first opened still says ‘no products found. If this continues I’ll be listing the system on ebay and buying another brand as this is poor from sonos,

When both Me and my Wife starts a song on Spotify via the sonos app, from our iPhones, the song wil start to Play from the sonos unit for 10 second or so, and then it stops. Follower by an error message saying «we could not Play <name of the song>, the connection to Spotify was lost». This started for a couple of weeks ago, we have not encountered exacly this problem before, been using Spotify via sonos for more than 10 years. Spotify works fine from just the phone, in the Car via Bluetooth or Dock conectoon, or via Denon Heos, All other services with sonos also works just fine. There is only a problem with Spotify with sonos. im thinking may be some settings have changed?any one have any sugestions? thanks on advance!😉Christian

Hi, I have had Sonos for about 5-6 years and I have never had more than 6 months where it have been operating without problems. After I updated to the Sonos2 app in seemed to be good. I think it was the only 6 months streak I have had where it actually worked properly.I have: Playbar 2x Sonos One Sonos MoveI have learned to live with the app only finding one or two of the speakers every time or that I have to ask my wife to put on some music because “I can’t connect to Sonos now”. This is not 1-2 times per week. This is everyday. Always.But now it’s gotten so bad that I can’t connect to any speaker anymore. Me or my wife. My wife has completely given up on the whole system and just plays from her computer or from the TV.I have done everything 50 times. I follow the instructions and i sends me in loops.I have reset all the products to fabric settings, deleted the app, rebooted the phone, reinstalled the app and tried to setup the speakers. The setup is OK, but when I am finished the spe

I have ceiling speakers powered by an Amp and am looking to add a sub to bring some more bass to my set up.  can I add the sub wirelessly and sync with the ceiling speakers. Ceiling speakers are used for music only so no concern about sync with the TV. Is this possible? Thanks

I am trying to add LivePhish to my mobile app so that I can play it on my Sonos One. When I try to add the LivePhish app, I am having issues with connecting LivePhish. I can click on the button that “I have an account.” The next page requires me to use a code to authorize my account. It asks that I verify that the “user code matches the code on the decive.” Nothing can appear on my sonos, so I cant verify the device. Anyone have any suggestions on what I’m missing? Thanks in advance!

I looked around to see if anyone had requested this, but I couldn't find it. Apologies if the request has already been done.  In the previous app it was possible to view the streaming format Flac, MP3,... It would be great to have this again (with bitrate indication if possible) 

Seit einigen Tagen spielt Sonos das Radio zeitversetzt ab, d. h. das Radio sendet Nachrichten ca. 4-5 Min. später. Das irritiert natürlich. Was kann ich tun? Moderator Note - Translation by Google:For a few days now, Sonos has been playing the radio with a time delay, i.e. h. the radio broadcasts news approx. 4-5 minutes later. This is of course irritating. What can I do?

My cousin gave me an unopened Ikea Symfonisk which was bought around 2 years ago. I tried to add it into my app but it says that Symfonisk needs to be updated. So i started the updating around 10 days ago and the update circle is still not completed. Everytime i click on the circle, it says “it will only take several minutes”. Does anyone have similar situation and how could i speed up the update?  Many thanks! 

The sound from my  Sonos speakers have just recently stopped 

I plan to mount my new Arc above a gas fire place without a mantle. Does anyone have experience with this? I realize that the mantle would help disipate heat. What is the distance reccomended between the Arc and the top of the fireplace?

Hi,Sorry if this is answered elsewhere.  This is my first post.  I am really struggling with the app.I have added a speaker to the system but when the app said it was added, I cannot see it in the system.  I just want to add it to a room as an individual speaker but I cannot find it on the app.  Any help would be great.Last question - I have a bunch of speakers in one group.  I want to use one of the speakers by itself.  Similar problem to the above - I cannot choose (or see) the individual speakers of each group in order to select them for a new group.  For example, if I take one of the speakers from the existing room / group and put them in another room, it is still in the same old group (because I cannot see the speaker to ungroup it or add it to another room).It is not obvious on the app how I do this.Any help would be greatly appreciated.Thank youCameron 

Hi everyone, My Sonos investment is 2 X Play 5 gen 2, 4 X Era 100, 1 X Sub gen 2, 1 Beam (not sure gen 1 or 2) and one Move 1.Just moving into new place an looking to get some advice re. setting up for surround sound. TV will be wall mounted LG Oled 77” with Dobly Atmos. Room is 5.6m metres X 5.8 metres and good acoustics.Considering what I have already, what would be my best option? Am happy to utilise current Sonos gear elsewherea round the house if none of it is suitable.Can buy more gear if needed. Thanks in advance.

Why does the Home Theatre configuration keep dropping my 2 (L/R) sonos One speakers and the sub?

I got a new router and a new network name and need to move the entire system to the new network. What is the easiest way to do this?

Hello, Hello, I am having a problem with Bel RTL radio and 2 streaming applications.  Impossible to listen to Bel RTL via SONOS and with the RADIOPLAYER application.  However, if I listen to it directly via the iPhone the station starts immediately without any problem.  With the second MyTuner Pro application, it works but I have to try it several times. I also have to listen to another channel first and then select BelRtl. But again the sound does not start directly, I have to try it several times.Thank you for your helpBonjour,  Bonjour, je rencontre un problème avec la radio Bel RTL et 2 applications de streaming.  Impossible d'écouter Bel RTL via SONOS et avec l'application RADIOPLAYER.  Pourtant si je l'écoute directement via l'iPhone la station se lance immédiatement sans aucun problème.  Avec la seconde applicatio MyTuner Pro, cela fonctionne mais je dois m'y reprendre à plusieurs reprises. Je dois également écouter une autre chaine avant et puis sélectionner ensuite BelRtl. Mai

Hi, I use Era300 for music and Beam for movies. Today I added a Sub Mini to the Beam and I'm wondering if there is a way to connect and pair the Sub Mini to the Beam and Era300 at the same time - all three devices are in the same room. Switching the sub connections in the settings every time is frustrating. Thank you :-)

I bought this OneSL one year ago and it always worked well. But suddenly there is this crackling and static noise. I tried to reset it, plug it somewhere else, but the noise is still there.what can I do?

Again in respect to the new app and the lack of support for local music libraries, has anyone noticed that albums are no longer sorted by Album Artist but by the Contributing Artists?In my view, this means instead of having the single album of various artists, all songs are listed individually. How Sonos could stuff this up so badly beggars belief.

Hello everyone,My apologies for resurfacing this old topic. I have been without my Sonos play 1 for over 3 months since moving over to community fibre and having their Linksys MX5600 Series. I have tried everything including splitting my wifi channels for 2.4ghz and 5ghz, i kept one open (no wifi pass) for an hour to see if it was that and it still wouldnt accept the network. Currently it works via wired method but I cant update the network settings for it to connect. But this is borrowing the ethernet cable for the TV, Which is needed. If anyone has any advice as im tempted to sell on and move onto another system that properly works.

I’ve changed my Internet provider and I can’t reconnect Sonos One to the new one. I am using Sonos app on my Android phone, it finds my device but when I enter my network password i shows me: ‘There was a problem connecting your Sonos One to “” ‘ and that’s it. My network is 2.4 GHz, I’ve split 5G and 2G band as recommended, using WPA2 personal mixed.The router model is Linksys WHW03 V2. I’ve managed to reconnect all other devices without any problem, the problem is only with Sonos One.