Fix & Optimize

Hi there. The docs state that only gen 2 of the Symfonisk bookshelf will work with the new Beam Ultra. I have 2 of the gen 1s, and not gen 2. Does anyone know if this is a permanent situation? Will it filter down to gen 1? Otherwise I’ll need to replace my surrounds if I upgrade to the Beam Ultra. 

Desktop OS - Windows 8.1I am setting this up for someone else (so a different Sonos account to mine), 2any help is appreciatedSpotify connects fine within the app (Android and Apple)I have made sure the Sonos app and Spotify are pointing to the same region This is the error message 

SummaryNew Sonos Play (S58) units ship on firmware 94.1-71219-manufacturing. When added to an existing household running 97.1-80312, the new unit is placed in the household's QuarantinedDevices list with QuarantineReason="upnpovertls" (Configuration="0", SecureRegState="0"). The app shows "Play is not registered", and setup cannot complete.Symptoms• The app shows "Play is not registered".• Fix It loops: asks for a reboot, then after opening the app it asks for a reboot again. After a reset it again spends a few minutes "connecting to WiFi", then reports the speaker was set up but "might not be working properly". It stays unregistered.• Check for updates reports no updates available, because the quarantined unit is notpart of the system.• Rebooting and factory resetting the speaker do not help.ReproductionThis happened with two Plays on consecutive days: Unit MAC First seen on network Resolved Play 1 80:4A:F2:B6:68:66 2026-09-29 20:23 CES

Why can't I use any usb with a power hard connected vs adapter   

We bought 3 Era 100 for a Pilates studio - at first they seemed to work well, but now, after roughly 4 months,  every teacher has issues connecting, including me. I had to register the sonos speakers AGAIN - but it only temporarly helped and only worked for my device. Something seems to be completely off. Sometimes the music just stops in the middle of a sessions. We connect via Wifi, which is stable and fast. But crazy enough, even bluetooth does not connect!It is a huge pain. Other people, including clients, tell me they have the same issues with Sonos. Even before I bought them one other studio owner was warning me about them… I wish I would have followed her advice.I honesty just want to return them.   

Ho in cucina una coppia di Sonos One, di cui una SL, in configurazione stereo ed ottimizzata trueplay di cui sono molto soddisfatto. Da un poco di tempo il canale sinistro (One SL) aveva una fastidiosa distorsione sui picchi bassi. Ho effettuato il ripristino e la reistallazzione ma il disturbo non andava via. Premesso che la coppia è istallata sopra i pensili ed ha quindi accumulato molto sporco. Ho pulito il Sonos One SL è soffiato con forza varie volte con la bocca ha pressione mentre davo colpi con i palmi della mano e mentre riproduceva musica Deep Bass. Il disturbo è scomparso per un poco di tempo. Poi è tornato.Proverò a contattare l'assistenza ed eventualmente proverò ad aprirlo per pulirlo dentro la griglia e verificate il foam del foro posteriore.Aggiornero in futuro.Spero di essere di aiuto ad altri utenti.

Hi all,I'm having a strange issue with Spotify Connect and wondered if anyone has experienced the same problem.I have three separate rooms in the current Sonos app:• Family Room – Sonos Arc• Living Room – Beam Gen 2 + two Sonos SL as surrounds + Sub• Kitchen – standalone Sonos OneAll three rooms appear normally in the Sonos app and work correctly. Spotify is added as a music service in Sonos and I can play Spotify music to any of the three rooms from within the Sonos app.However, in the Spotify Android app, the Sonos rooms generally don't appear under Connect to a device.Today I started Spotify playback and Family Room ARC suddenly appeared in Spotify Connect and I could control it from Spotify.The Living Room and Kitchen still don't appear as separate Spotify Connect devices.As a test, I grouped the other two rooms with the Family Room in the Sonos app. Spotify immediately changed to show “Family Room ARC +2” and successfully controlled all three rooms.I then ungrouped them again. All

On this weeks iOS (April 26)  update the A-Z listing down the left hand side of the screen  for “Songs” has disappeared (from Local Library)It’s still there for Artists and Albums

Just unboxed my new ACE Ultra. Already they are so much better than the OG ones and I have not even played anything on them yet as they are just updating in the App. They are much more comfy on my ears as I am a glasses wearer and the colour is just lovely. They have a more premium feel too. I will update more once I start to use them.Oh and the zip on the case is much improved!

Unfortunately, my Beam Ultra arrived today. I'm not able to unpack it or install it for a couple of days; mega frustrating!How are other new owners finding theirs? 

A while ago I created this post: This is still a problem. For several games, if not all games, the volume is not how it should be. In the game Metaphor, dialoge form the sides are much louder than from the center. In other games, certain sounds seem too loud. These problems are especially bad when using Dolby Atmos on PS5, but also a problem in Linear PCM, in some cases just as bad like with the Metaphor example. I have tried several combinations without luck. This is not an issue with the TV or PS5 because this is not an issue with the TV audio. I am using passthrough on the TV and device type soundbar on PS5, but tested multiple combinations. Do I have a faulty Arc Ultra? I’m only using the Arc Ultra with my LG C4 TV, no sub or other speakers. I find it odd I can’t find anyone else reporting this. Edit: I think the main problem is that the soundbar mixes up dialoge and music, so in Metaphor when characters are talking from the sides the volume is increased, but when it is from the ce

Hi all -I’m going a bit crazy trying to get this set up. I’ve got a turntable that runs through a Pro-Ject Tube Box S2 Amp to Kanto yu6 speakers. I’d like to set up so that I can either play purely through Sonos speakers via my Port, or through only the Kanto speakers. In order to do this I have a RCA splitter box that has one in, 2 out. My current setup is Amp → Splitter → Kanto (Option 1) OR Port (Option 2). On option 1, the Kanto Speakers work great. On Option 2 the Sonos speakers LOOK like they should be playing, but there’s no sound. I’ve checked the line in settings (set to AV component, volume limit off). When the Port is selected as Line in for speakers, I get the bouncing EQ bars that make it look like its playing, but even turned way up there is zero sound.I know the Port works because when I routed directly to the Port (no RCA splitter) the Sonos speakers worked just fine but in that setup I couldn’t get the Kanto speakers to work on their own.I’m several hours and attempted

I enjoy playing the music on my sound system but I don't know how to disconnect.   I can pause. But don't see an X to cancel

Good evening,So I own 4 Sonos speakers, 2x era 100, 1x era 100 sl and 1x Sonos one. I use them in separate rooms and stream music from Spotify via airplay.I was considering an upgrade and buying the Sonos beam and mini sub, and using the 2x era 100 for a surround sound setup.My question is, can I still use all 4 of my speakers to AirPlay Spotify, including the Sonos beam and mini sub, even though they are in a surround sound setup and connected to a tv?I want it all to work for both everyday casual music streaming via airplay and also to work with the tv to watch movies with surround sound, is that possible?Thank you all. 

I’ve been a Sonos user since 2010. sometime around Covid, it’s been well publicized they have developed terrible software problems. I have spent countless hours on the phone. I have read reports of promises to resolve and of a new software rollout (Sonos 27) I’ve upgraded from 1 to 2 I’ve replaced old equipment, I’ve gone to a mesh router system, I’ve hardwired speakers and nothing, I mean nothing has solved the issues. What is going on with this company? Their tech was so solid and now it’s complete trash and they cannot fix it

The day has finally come!Imagine my elation when I noticed that the official sonos widget was back, and then despair when after adding it, it just says “not available” underneath the room name.Is this a known issue?I have been using a third party widget without much trouble in the meantime.Also I notice in the default 4x1 size format, it appears to have just three buttons (back/play/skip).We will be needing a volume button too! (like the old widget!)

I recently got the new 2026 portable PLAY speaker and I am regularly having issues with Alexa stopping working.  I can see it is still set up in the SONOS app, the mic is definitely on but there is no voice control. I am also still able to run the speaker through the SONOS app. It seems to happen when the speaker has been powered down and back on.  The only fix I can see is to uninstall it and reinstall each time this happens (and this is not acceptable)  Other important info.. I also have purchased a second PLAY portable and have set them up to use as surround speakers (this is a new feature just released) and this also seems to throw off the Alexa function some times. 

I’ve tried reconnecting Apple Music to the app several times, but I keep getting the same "Something went wrong. Please try again" error. I’ve already uninstalled the app, removed the previous authorization, reinstalled it, and started over from scratch, yet the error persists. What else can I try?

My wma files, are no longer playing any sound.I have check the bit rate and Khz of my files 192kbps and 44.1KHz, which conform to Sonos guidelines but still wont play.I think this has happened since the last update.Is any one else having this problem again, I know it was any issue a while back.  

Hi,I have BenQ 2150HT. I have ArcanaFury.I would like to connect that to Arc Ultra. I have tried all the advice on the Internet I could find. Am I doing something wrong or is this projector not compatible?ThanksK

Hello Group,I currently have an Arc Ultra, sub4 and 2 ERA100’s in our living room. During the day I have my desk setup near the TV facing our couch. I would like to be able to listen to just the ERA100’s and the sub4. Is there any way to have 2 different “presets” for a surround setup?

TCL tv not connecting to soundbar 1st gen  

I recently bought two era 300 in stéréo mode, guys you did a super great job here - it.s like to have a paire of studio monitors - but please why it.s impossible to manage the left and right channel and also why so few set up in the equalizer mode compared to an Arc ? Tks

I am concerned about RF.  Can the WiFi radio on the ace ultra be turned off if not in use?  Same question for bluetooth when listening via usb c.  I want to know if either f both of these radios can be turned off to avoid RF.  This is a specific question for the Ace Ultra Headphones.  Thanks

I have a Samsung Frame TV - QN75LS03BAFXZ (2021) and a Sonos ARC gen 2My issue was with the TV settings, not the ARCThis is how I fixed it.Pulled out all cables and power supply on the backend (Sonos Connect, now Sonos Port)  I did not go behind the TV to disconnect and reconnect. I did a factory reset on the TV.These are the settings that worked for me.  Caveat - The TV still loses the HDMI output choice that has been saved occasionally.  Sometimes I must go back in and make the proper selections again.Go to HOME screen Select SETTINGS Set SOUND OUTPUT to Sonos Arc (HDMI-eARC) Go to INPUT DEVICE manager Go to CONNECTION Go to EXTERNAL DEVICE MANAGER Select Anynet+ (HDMI-CEC) Select INPUT SIGNAL PLUS and make sure that the proper HDMI selections are there.  My setup has 2 HDMI inputs used: HDMI 1 & HDMI 3.  Make sure that all the proper HDMI selections are selected. Mine drops one of the HDMI inputs sometimes and that’s when I have the problem. Go to the SOUND menu. In EXPERT setti