Fix & Optimize

I contacted the support and got two different answers.For using TV audio swap with a Arc, I have to switch off or disconnected the Ace from Bluetooth on my phone. If not, the Ace will not switch to the Wifi. That is inconvenient but i get it.But now I can’t see the Ace in the Sonos App, it says “ headphones not found “. If that normal or an error? Should i see the ace ultra in the app while connected to the arc? How can I change settings now? Or see the battery life? From the Sonos support, i got two different answers. One said yes, the other said it’s normal. Thanks

Has anyone else experienced either of these issues with their Sonos Ace Ultra?Mine developed a noise/rattle in the left ear cup, as though something inside was loose. I wondered whether it might be the battery, but that’s only a suspicion—I haven’t opened them up to check.Battery life was also disappointing: roughly 11–12 hours, around a third of the advertised 35 hours.They’ve now been posted back to Sonos for replacement, so I’m not looking for troubleshooting at this stage. I’m just curious whether anyone else has noticed similar issues, or whether I was unlucky with my particular pair.If you’ve experienced either, I’d be interested to hear whether a replacement resolved it.

Can someone please help me. I have a Sonos speaker SL one and I always have trouble connecting to it. No matter what I do. If it hasn’t been used in a while then I have to go through the same rigmarole of restarting reconnecting etc etc. This however, It has decided that it does not want to work anymore whatsoever. It says it’s connected to my network when it isn’t. I have restarted the router. I have restarted the speaker. I have gone through the process numerous times on the app. But for some reason it just does not want to connect. He always connected via Wi-Fi as I don’t have a spare ethernet cable. It’s very frustrating and it happens all the time. 

Before s2, my system worked great. Now, i have a laundry list of issues with my super expensive speaker system. 1. Grouping works sometimes  and sometimes it doesn't. No errors. Just looks like it is creating the group and it never does. Usually,  I have to reboot the speakers, sometimes multiple times, before i can create the group. 2. The volume control will just dissappear for some speakers in the group. This is random. One of the speakers will be normal one time, and then not work the next time. It doesn't seem to matter what speakers are grouped either. I might group a One and a Roam and another One and the volume line will be totally blank for one speaker. 3. Even though all speakers are present in the app, none of them will play music from Youtube music or Sonos radio. I just get a message that something went wrong. This is always over wifi. I don't streamm directly to any speaker from my phone. 4. Music will be playing over a group and I will lose all control. I can't  stop the

Just read a very helpful thread on ERA300’s ceiling mount Vs In ceiling ….. I have the same issue. Probably easier than the OP on that thread. We have a rectangular room. But with a large triangular corner in glass. Long story, looks nice etc but not ideal for placing speakers.The front viewing wall is perfectly symetrical and has just been rewired so TV, sound bar and other components are perfectly centered as is the viewing settee. The viewing settee has a left hand and right hand 2 seater settee perpendicular to the main viewing settee.So everything is front is peachy. But the rear means the ERA 300 RHS would be over the arm if wall mounted. Not ideal. The LHS one not a problem. Can use floor stands but I’m thinking ceiling mounted on a Flexson and use SW in app to invert the sound? The flexson appears have a long reach such that it could be in a proper position in line with the Arc Ultra.This is the Flexson ceiling mount in question. not the prettiest but maybe works.Install is no

HelloI’ve been using zone with four Era 100 in my sun room since last fall. No issue to report, it’s perfect to play ambiance music in a large area. But since the last app update, my zone disappear and all 4 speakers become separate.Am I the only one ?  Is it a known issue ? I’m using Alexa and 

Hi, I can see from other postings this has been an issue for years. Has Sonos made any progress rectifying?

Hey y'allI connected 27mcp to Claude. My Sonos system has YouTube Music linked, and it's set as my preferred service in the Sonos app. I pay for YouTube Music, so it's my main service. When I ask Claude to play something without naming a service, it plays from Amazon Music instead of YouTube Music. The Sonos tech blog says 27mcp follows your default service settings when you don't name one, so that doesn't match what I'm seeing. The play commands also only accept Amazon Music, Apple Music, Deezer, Pandora, Radio France, Sonos Radio, and Spotify, so I can't name YouTube Music either. I reauthorized both Sonos and YouTube Music and got the same result. The one thing that works is saving a YouTube Music playlist as a Sonos Favorite in the Sonos app. Claude can play that favorite, and it plays through YouTube Music. It can't pick individual songs from it, though. Two questions:1. Is YouTube Music support planned for 27mcp?2. Should an unnamed request follow the preferred service, as the te

This phenomenon just started about a month ago. When I start playing a Sonos created playlist, in the play que, I used to be able to move tracks within the que. Now I get an error that says unable to move track. I have uninstalled and re installed the app. Was told I had too many songs saved in playlists > 65k. That was never true, but I deleted many playlists. I have < 5k songs in all playlists. I am on the beta version of the Sonos app but have been on it for over a year. Any suggestions?

BC no longer changes the clocks twice a year. We are now on permanent daylight savings time. Today was the day we usually roll back the clocks one hour, but no longer do. Well, apparently Sonos hasn’t gotten the memo, as my alarm was one hour late. My iphone recognizes the new Pacific Time zone, and shows the correct time, as well as set off it’s alarm correctly (thank goodness).According to the support AI, the Sonos mobile app is supposed to use the time of the mobile device, but this is clearly not true. Otherwise, it would have sounded the alarm at the correct time. So, is Sonos going to fix this anytime soon?

Hi. For the last couple of weeks - maybe since release 97.2-81220? - the chime when the Sonos voice assistant recognises and actions my request is SO LOUD! It used to be a quiet little confirmation tone, but now it’s waking the dead. The volume of the assistant’s voice, and my music, remains low.Has anyone else encountered this? Do you know how to resolve it? This is on an original Sonos Move.It has made using voice commands generally uncomfortable and actually unacceptable early in the morning or when other people are around.Thanks!

There are similar threads from 2024 and 2025, but they are closed to comment.   In my Sonos app on my iPhone, using the audible service, when I try to select a specific chapter in an audiobook it pauses, briefly shows whatever is in the Sonos queue (or nothing if that queue is blank) and then starts playing wherever the book left off (or chapter 1 if the book finished via the audible app directly) instead of the chosen chapter.   I cannot find a way to get it to start at that chapter without advancing through the 80 (!) chapters one at a time.   I have powered the speaker off and on.  I have removed and re authorized the audible service.  I have cleared the Sonos queue. No avail.   This used to work, then one day a week or two ago it simply stopped.   Given that it seems pegged to wherever the audible app thinks is the last played chapter that seems to suggest where the error lies, but that doesn’t help me getting it to work.   Thanks.  

Even though I am generally an Apple user, for the past 5 years I have been using a cheap Android phone with which to solely control the volume of my Sonos’ in our bedroom. I gather that Apple disabled the capability of the iPhone to control speaker volume; is that still the case?

I have an gen 1 play 5 that was connected to my home mixed system (old and new devices on a s1 system). after trying to reconnect the gen 1 player 5 recently after not having used it for a year or more, it won’t register.I’ve tried wifi (it gets stuck on the sonos wifi step, wifi appears I connect and try to complete process, but device fails to register). I’ve tried directly to ethernet. Device shows up just like with wifi but fails to complete connection.I also try to use the aux but it doesn’t work and I expect the reason why is because it needs to be configured in the S1 app anyway and set to auto-connect to aux.There are other similar topics but they get closed by support with no solution, and I’ve seen similar reports outside of the sono forums. I do not recommend Sonos anymore until they open source the firmware and software. Having a beautiful bricked speaker is just ridiculous.

Hi,I’m a new Ace Ultra owner and I’ve been trying every function of the headphones to make up my mind while still in the return period.  I’ve noticed the USB mode give very very low volume. Am I missing something or is it going to be fixed someday ?  thanks !

Bonjour, J'ai une petite question,J'ai deux enceintes Sonos (One SL et Ray) qui fonctionnent en Air Play. J'ai récemment fait l'acquisition d'une Apple TV 4K et je peux donc connecter les deux enceintes sur celle-ci. Quand je démarre l'Apple TV, il n'y a qu'une seule des deux Sonos qui se connecte dessus. Comment je pourrais faire de mon côté pour soit réunir les deux enceintes sur une seule et même connexion Air Play ou soit pour que l'Apple TV se connecte sur les deux en même temps dès son démarrage ? Merci à vous !Florent

A NIGHTMARE!!! Worst purchase I’ve ever made IN MY LIFE!

I want to use my Beam Ultra with my PC. The PC has an optical out (using the Sonos adaptor), but only seems to work with PCM stereo. When playing surround  from Plex I get no sound. This seems to be a Realtek problem.I am trying to work around this while also using more of the Beam Ultra’s capabilities. The PC has an HDMI out, so I am thinking the FeinTech AX310 could help connect the PC to the Beam Ultra since it would provide eARC to the Beam Ultra. Would I be right in thinking this?Are there other options? 

Love the devices, the sound is great.  Basic functionality - still not there.Please work with Google/Android to bring this back.  Had I known it would have been taken away - would never have bought into this ecosystem.I understand there are excuses - I’m not interested in them.  I’m interested in easy usage of the features I bought into and were taken away. 

Hi all,I’ve had problems with my ASUS router/nodes for years and tried most everything (running latest firmware). My topology is Router-Wired AP and separately to another Wired AP from the router. (I have several Sonos zones with multiple variations I’ve tried AIMesh mode and the furthest node would drop regularly. The network would have hiccups regularly.For me, the problem turned out to be broadcast storms and issues with spanning tree protocol. My version of firmware eliminated the option to turn on STP, which really didn’t matter anyway. That’s because when you SSH into the router it will tell you that STP is on. However, if you use the brctl show command, STP is clearly off. Turning it on fixed the issue mostly - it stablized the network and prevented dropping of the Sonos zone near the most problematic node.The problem is that it is no longer possible to constituently have that command persist due to security measures in the Asus firmware. Is it dumb for Asus to have a feature th

Quite often members complain that they can’t connect to a music streaming service via the Sonos app. Barring….Wi-Fi interference A problem with the music service server Compatibility issue between Sonos and the music service (think Apple Music 🤣)I recently had issues with my alarm using Tidal music service which had been set for over a year. The music would start and stop. I was getting pop-ups saying my Network was the cause. Of course, our networks are never at fault…so it had to be a Sonos issue. That last sentence was written as sarcasm😂Here are the steps I took to resolve my issue. Granted they may not work for everyone.Verified that Sonos (app and system); as well as my device’s software were up to date.Everything was in the greenTried accessing the Tidal music service directly.The music continued to start and stopChecked the Wi-Fi signal strength on the speaker (Arc Ultra)It was listed as poor. Things are possibly pointing to my network FYI, Wi-Fi signal strength reporting lev

Hi I'm thinking of using my Sonos speakers in my bedroom to replace an old stereo / Wiim Mini combo.In order to do that I need the alarm functionality. Playing around it just now, I'm unable to set my "Wake Up" Deezer playlist to be the music. I can select the generic Deezer playlists but not my own.Any ideas on how I could overcome this? 

Will the new iPad Mini 2026 (on sale from November 6, 2026) support Trueplay? I haven't found any information anywhere yet... thanks for any new details.

Have tried all steps to access my music folder on my MacBook with no luck.Have tried SMB and using ip address and/or computer name.Each time same error ‘…is no longer available’Folder is shared as Read only.

Hey, all! I have a Sonos One SL and use it mainly to play through my phone on Spotify, it’s flawless. When I try to use it as a speaker while watching a film on my iMac (M4, 2024) though, it other doesn’t play sound at all or it’s extremely choppy and barely understandable. My WiFi is fairly strong, around 45-50Mbps, I’ve had this issue since purchasing the speaker 4 years ago and I thought that the numerous MacOS updates will solve it, especially AirPlay2, but nothing so far. Am I the only one? For context, I also use Boom Audio 2 on my iMac but I try switching it off and it doesn’t solve the problem. It happens on iPlayer, Apple TV, YouTube, every app really.  Thanks in advance!Zak