Chime for Sonos Voice so loud

Question

Hi. For the last couple of weeks - maybe since release 97.2-81220? - the chime when the Sonos voice assistant recognises and actions my request is SO LOUD! It used to be a quiet little confirmation tone, but now it’s waking the dead. The volume of the assistant’s voice, and my music, remains low.

Has anyone else encountered this? Do you know how to resolve it? This is on an original Sonos Move.

It has made using voice commands generally uncomfortable and actually unacceptable early in the morning or when other people are around.

Thanks!

Corry P · Answer

Hi ​@Bristol SotonianWelcome to the Sonos Community!I’m sorry to hear of this issue you are having with the notification sounds from Sonos Voice Control being too loud on your Move speaker. As far as I am aware, there should be no change from how it was before.I recommend that you try a reboot of your speaker - please follow the instructions below:If that does not help,I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.I hope this helps.

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