Fix & Optimize

Everything was working fine yesterday.  Today, when I turned on Apple Music from my iMac the Sonos Play 1 will not play the music from Apple.  I have checked all updates (Sonos, Apple) and still nothing.  Our internet is working as I am typing this on the internet.  White light on speak is on.  Apple Music plays on the iMac.  I don’t know what else to do. 

The key is setting up a well organized Folder Structure by genre, then perform a Folder and File permissions  applying inheritance on all. Linux/Unix is picky about permissions.Keep the update manageable.  For instance, I had to scale back from a single run of 45,000 songs to batch updates of 10,000 files per Update session, run back to back..My NAS is a small Xbox 2TB drive, reformatted into NTFS,  partitioned  into Music and Movies, with a total of four partitions and the last being a “blank”, free space, partition that can be used to reset the music library index.My NAS is plugged into a mesh  ASUS RT-AX58U router, which simplifies everything with their UI..

i bought 2 sonos five speakers and can play sound on iphone and macbook but cant play sound on windows laptop. Why is that ???

I have a 4th group in my Sonos app that plays speakers in our ceilings that are connected to the port through a second amp.  Works fine when using Sonos, but cannot get the Alexa app to cause anything to play on that group.  Is there a common answer I’m missing?

Sonos Port causing buzzing hum when connected to a crown XLi 800 amplifier. All new equipment. Thought the Port was bad - so got a second one and the same issue occurs. I tested with different sources (ie: phone connection) direct into the amp and no buzzing / hum occurred - it is just the Sonos Port that causes the noise. The buzz / hum appears to be at a constant level even when the volume is adjusted. Does anyone have any ideas? Appreciate any comments or ideas to get this resolved. 

My existing system has a Beam, a sub-woofer, three sonos ones set up in 3 groups, plus an external amp connected to the port that connects to multiple ceiling speakers that were in the house when we moved in.  I can use sonos to play in the “house” group (the existing home speakes) as they show up as a group in Sonos controller.  However, Alexa doesn’t recognize that group. Does anyone have a recommendation for how I add that group to my Alexa?  Thanks in advance. John 

This function was requested over 2years ago. Is Sonos coming up with an update?

Planning to install Ubiquiti Dream Machine end of week. Wondering if there are any known issues with this router. Currently have 10 Sonos speakers on Sonosnet and 2 Moves on Wi-Fi. Thanks in advance for any input. 

I appreciate all the tips others have posted for connecting Sonos to Synology NAS on a Mac. I went through the dreaded screens in Synology File Services to add SMB1 and NTMLv1, and then restarted my NAS. But that still did not let me add a music library. On my 3rd call to Sonos Support, the Agent had me go into Mac System preferences, Security and Privacy, and then add Sonos to Full Disk Access and to Accessibility. That did the trick.

I have the arc, sub (gen 2) and 2x Ones in the rear. I recently received the notification that my trueplay configuration had been reset as part of an update….super annoying.Anyway, when I try and retune the system I receive and error before it even starts (see below). I’m using iOS.This happens before the first part of the process, and I can’t seem to figure out why. When I cancel and try again I always get the same error.Has anyone else seen this issue and been able to resolve?   

Need to play music through line in on Play Gen 2 in a simple plug and play mode as have multiple users with devicesHave followed all instructions for settings on website:Line in Autoplay etc etcHave tried with wireless enabled & wireless disabledHas intermittently worked briefly but then won’t work at allSpent many hours trolling through help...and working with amp/resetting app... and have even reset amp in hope of clearing any faults.This should not be so convoluted.Any ideas please?   

I am using Amazon music, with my Connect:Amp and Sub. Whenever we play an Artists station, it skips the the last 3 seconds of every song. I cna hear the sub still producing sounds but the Amp does not. Exactly 3 Seconds of every song. It seems like a crossfade issue but crossfade is off. I've gone through the usual troubleshooting steps - rebooting the system, rebooting the router, changing the network channel, and deleting and reauthorizong Amazon Music all with no change. Any suggestions? I've searched here in the forum but every similar issue is more random as opposed to mine which is the last 3 seconds of every song. 

I’m having problems with sound from my Sonos connect.  It’s connected with phono plugs to existing amplifier. I play the music and can see it’s playing but get sound intermittently.  If I move the volume bar up and down on my iPhone I get sound but again only briefly. I have reset the app and connect but still does the same. Really frustrating to nearly get it working.  Could it be a faulty connect or am I doing something wrong    many thanks 

I have two Sonos Moves (not stereo pair). Originally named PatioSonos and GarageSonos.After some issues (notably with Apple Music). I decided to start again; I reset both Moves, reset the apps and went through the transfer ownership routine.Then set up again this time with names Patio and Garage.One or other Sonos app (using iPad and Mac) changes BOTH names to PatioSonos. Changing them to Patio and Garage again only lasts a few minutes.Changing one would be annoying but livable with; changing both is not just poor QA on the Sonos software but makes using awkward (as a minimum, I have to test play to determine which is which!).Any ideas/suggestions to really reset to factory settings appreciated...

We have Sonos in most rooms in our home. I've turned on the voice assistant in most of those rooms. Unfortunately, it keeps chiming in on my wife's 'regular' conversations in the house. Not me, just her. Anytime she says a word that contains or starts with a hard 'S', it will respond with that it doesn't understand and to check with the Sonos app. Well, frankly, we didn't ask you, and it's getting creepy!Since this is an edge device with no cloud component, how can we possibly troubleshoot this?

Hello, it appears the Apple Music search issue has resurfaced? Or am I the only one having this issue?

Yesterday, when I logged into Spotify to play music through my Sonos, my Sonos speakers were not visible in the Spotify application. The speakers are still available in the Sonos app.I have had some form of my Sonos system up and running for around 2 years now. Nothing has changed since the last time I used the system. Power did go out since the last time it was working (I think), but I’ve lost power in the past without issueI’ve tried everything from unplugging the speakers, updating my phone and applications, restarting my router -- I even fully uninstalled and factory reset all of my speakers and re-connected them. They are still not visible in the Spotify app. When I uplugged my Five and my Sonos Move, they were temporarily available, but disappeared again. I’ve had no such luck with my Beam or Arc.This is true for both my iPhone mobile Spotify app as well as my Windows10 desktop app.The Move and Five are connected to my 5G network. The Beam and Arc are connected to my 2.4G network

Just picked up new Sony Tv that has only 2 2.1 Hdmi ports and one of those is for the earc so it only leaves me one 2.1 for everything else… if I got a AV receiver and basically used it as a switcher would that work ? So plug in all my systems into the receiver then plug the receiver into the 2.1 port and then plug Sonos arc into the Earc slot … would that work ?

If you’re experiencing a loud undulating hum coming out of your Sonos Five speaker which is connected via line-in cable to a turntable with a built-in pre-amp and is happening only when playing vinyl and is more noticeable in the run off of that vinyl, it’s because these two items should not be in such close proximity to each other and need to be separated by a distance of at least 2 feet apart to remedy that.This happened to me recently with my setup and I couldn’t understand why until I did a bit of research, not just here on this community but on other forums and sites such as reddit. What I learned was apparently the transformer and the emanating magnetic field in each item was causing a feedback loop when placed within a foot of each other and would increase whenever I would try to increase the volume settings using the Sonos app on my phone. Now that the increased separation has been implemented, no more hum and I can now initiate more volume and wow, the quality of sound is so m

I just updated to the latest firmware and after ‘finishing up’ the system failed to complete the update and notified me that I hadn’t worked.I assumed it would have defaulted back to the most recent working setup but it hasn’t - it says that there are no updates available.the system doesn’t work and no sound coming out of speakers.What do I do now? I didn’t pay nearly £2000 for this setup to have to deal with this nonsense. After reading about the other issues people have had Sonos is really losing its shine. Unprofessional.

Hi Experts, We are going to use Sonos Amp for a Hotel. we connect AMP with RJ45 to FS S3400-24T4FP switch and run sonon s2 controller. The issue is that when we want to sign in to profile app say that “Network Problem Detected --- Check your intnernet connection and try again” but have a internet connection. Another point is that, via Pc we can ping AMP and also find IP address of AMP in sonos app and our DHCP. second point; we have Fortigate firewall but there is no any policy on it. I have tested AMP behind Fortigate but still issue persist.  Any help would be appreciated. Best,Ghasem            

I have purchased the Sonos Move to replace our Echo in the Kitchen. Very impressed with the sound. I do have one issue…. When we set timers on Alexa and when the timer alarm goes off, the alarm is very quiet. I’ve looked through both the Sonos and Alexa apps to see if the volume can be turned up and I can’t find anything.  Can this actually be done? I hope so as I don’t want to return the Move for a refund for something that should be quite simple to adjust and do.

I have two Sonos Ones, both with Amazon alexa enabled. Have had no problems for a year. Over the past month, now when I ask Alexa “play country music”, she starts streaming from Amazon, plays the intro commercial like “hello this is country star x, your listening to top country heat radio”… then repeats the same intro over and over and never actually plays music.  I have (1) removed all Sonos devices from Alexa.amazon.com. (2) disabled the Alexa sonos skill, (3) turned off the Alexa voice service in each Sonos, (4) then went back thru the entire setup to re-enable Alexa. Alexa works, will respond to anything I ask, but gets stuck playing any music from Amazon. thoughts on why this new issue is popping up on multiple devices?

I’ve had my Sonos speakers for years and been able to to control them via my Google Home assistants, but since some time ago whenever I say “Play Music on Five (name)” I get the response “It seems you haven’t configured the account with the media distributor yet”.Its not Spotify its referring to but Sonos (If I just say “Play music” it plays music from Spotify on my iPhone”. I’ve removed/added the Sonos account in Google Assistant/Home multiple times, I can see the speakers in my devices list but I can not get inte to play.I’ve tried resinstalling all apps (Google/Sonos) and I’ve tried to different devices. It does not matter which speaker I ask Google to play on, I get the same message regardless.Any suggestions?   

I am becoming extremely frustrated with my Sonos. I use it in my office at work, I have moved to a different room, some 10 feet away and it stopped working completely!! It is on the same router and every time it says it cannot find the system, blah blah blah!!! I have done a factory reset, deleted the app, you name it I have tried it. I am losing my patience and have a very expensive paperweight!!!!!!!