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Muster
Contributor I
June 19, 2022

You have not configured the account with the media distributor yet

  • June 19, 2022
  • 1 reply
  • 556 views

I’ve had my Sonos speakers for years and been able to to control them via my Google Home assistants, but since some time ago whenever I say “Play Music on Five (name)” I get the response “It seems you haven’t configured the account with the media distributor yet”.

Its not Spotify its referring to but Sonos (If I just say “Play music” it plays music from Spotify on my iPhone”. I’ve removed/added the Sonos account in Google Assistant/Home multiple times, I can see the speakers in my devices list but I can not get inte to play.

I’ve tried resinstalling all apps (Google/Sonos) and I’ve tried to different devices. It does not matter which speaker I ask Google to play on, I get the same message regardless.

Any suggestions?

 

 

 

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1 reply

makingmark
Lyricist II
July 21, 2022

I recently had a similar issue where my Nest Mini (which I use to get Google Assistant at a constant, non-music-linked volume) would no longer play to my living group Sonos One L+R speakers. 

It would say, “Got it! Playing [request] on Living Room. Sorry, looks like you haven’t set up account...”. But, it was doing this when I asked it to play a playlist, like My Supermix on YouTube Music.

I next asked it to play a single song. That worked. 

After I did that, I then tried a playlist request and...it worked fine and so seems to have fixed itself. 

Hope that gives you a new idea to try 🙃

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