Fix & Optimize

Im losing my mind over this issue. Its been several hours per day for four days including with Sonos support and no luck. I have a new Arc Ultra connected to a new Sony Bravia 8 II television via the TV eARC port using the HDMI cable included with the Arc Ultra. I have read for hours and tried everythign I read to get sound to come out of the arc ultra. Ive tried many different Sonois app and TV settings and different combos and many, many reboots of both products. I do not have any other HDMi or other port being used on the TV.  Sonos support say I need an eARC to HDMI adapter?? What is this? The support tech seemed to get annoyed when I was asking anythign about the adapter. All my research shows the tv and soundbar are eARC as is the HDMI cable included with the Arc Ultra. I dont see any adapters online, only extractors which seem to only be used if one of the products is not eARC. Anyone using the arc ultra with a Sony Bravia 8 II?Or, anyone who understands why I would need an extr

I just want to check before installing the newer Beam Gen 2 that I have the steps correct, my current setup is Beam Gen1 with play:1 speakers as rears and a sub mini. I will be selling the Gen 1 beam once it's replaced. 1. Remove rears and sub from 'Living Room'2. Remove Beam and factory reset or transfer ownership? 3. Add new Gen 2 beam to 'Living Room'4. Re-add rears and sub to 'Living Room'Please let me know if I've missed anything or if there is a simpler way of doing it.Thanks, Andy. 

Hi,so I finally solved my Sonos troubles with sound via FuryHD Vrooom. Well spent 600 bucks.  Now the whole family would like use the setup.  Source is Apple TV or Panasonic UB9000. Projector is JVC NZ7.  So no ARC or eARC. Parents do not have smart phone. They are literally sending me SMS to change the volume if I am out of cinema room.  How to control Sonos volume without smartphone with HD Furt instead of eARC?

Confused. I have both my Beam gen 2 and mini sub wired up using Ethernet. Am I suppose to only have the soundbar wired up?

I got a project to setup speaker in church, so any one suggest which sonos speaker should be the best

Hi All, I have a very mixed Sonos system and is used mostly for listening to the radio around the house. My problem is that the audio drops out for a few seconds every five minutes when listening to radio stations through all the radio apps I can find on the music service page. However, if I listen to music on either Apple Music or tidal there are zero problems - rock solid!!i always keep software up to date and yes I’ve done the turn everything off including router and what must be a dozen or so tries. My WiFi is rock solid and I have fibre 600/600 so no speed issues

I have my Sonos Library set as follows.My Mac can connect But the Sonos Library shows and “Update Music Library Now” Does not make any difference.Note: Also duplicate Album.   

I have a Beam and plan on using two Era 300s to create a surround sound group for my tv setup. My question is I have an existing turntable that is playing through a Sonos Five. Am I able to connect the five through the beam and era 300s to play my turntable through the house? Or once they are setup as surround sound am I unable to do that?

I have a Arc Ultra and Sub 4 arriving this week.  what are my best option for adding surround speakers in this room.  the house came with 5.1 ‘pre-wired’ but i don’t think the ceiling locations are optimal.. Would you pick #1 (ceiling rough-in), #2 (end tables era 100) or #3 (era 100 on wall).  or suggest other options?  thanks 

Just an update to a previously reported issue Duplicate album names queued together | Sonos Community.  I have this album on my music library (apologies for some of the titles, but that’s the way it is): File list for album tracksThe album is listed three times in the controller: Selecting any one of the duplicate titles shows only one track: These results are the same on the Windows, Android, and web controllers.  I reindexed before collecting this info. I should add that queueing any one of the duplicate titles only adds one track to the queue. I emailed this info to Sonos support.Moderator Note: Removed and recorded case number

SONOS OneにApple Musicは連携済みです。AlexsaにApple Musicは連携済みです。SONOS Oneの音声に、Amazon AlexsaとSonos Voice Controlは連携済みです。「アレクサ、アップルミュージックでoasisを再生して」「アレクサ、アップルミュージックの音楽を止めて」等の操作が効きません。音声操作は可能でしょうか。どうすればいいでしょうか。 Moderator Edit - Translation by Google:I have already linked Apple Music to my Sonos One and Alexa.I have also set up Amazon Alexa and Sonos Voice Control for voice operations on the Sonos One.However, commands such as:"Alexa, play Oasis on Apple Music""Alexa, stop the music from Apple Music"...are not working.Is voice control possible? What should I do?

At the end of each song, the volume comes Very High before transitioning to the next song? What cause that issue?

Arc Ultra with Sonos mount. Lg tv with sanus 4D tilt mount. Which tv position is best?

Hi, I'm trying to remove some Play 1 speakers from my system but the option is not available in the app. I can find where to remove my Beam and Era 100s but no option is available for the Play 1s. Thanks in advance for any help.

Please share any eArc hdmi splitters that worked for you. Everyone was talking about Arkana, I’ve tried it, payed 400 usd with taxes, then spent several weeks trying to fix sound interruptions, changed tons of cables, trying all recommendations, but had to give up on that one and now looking for other options.There are plenty opt of hdmi splitters on Amazon, so would be great if anyone had success with any and will recommend.Thank you!

Hi, I was considering the SONOS stands for the era 300 pair. However My ceiling is 10ft. Are these stands too tall? I currently have one sitting on a low surface and it sounds amazing. Getting a second.  Also it was recommended in their instructions to put it 8-10ft a part. I was originally hoping 4.5 ft guess this will be too short. Any advice? Should I go for the regular stands. Will I still have good immersion from Atmos Music?

I'm suggesting a redesign of the web based controller with a new (ok, really old) interface.Just grab an old CR-100 and duplicate the design as a web page.Simple, distinct buttons for every feature and not at all confusing. Sonos CR-100 Controller 

I was sold a bill of goods by Sonos that I had to buy the arc to buy their Sonos ace headphones.  What a mistake.  Everyday it’s a struggle to pair the ace with the arc.  It never works until I try to push the button a dozen times before it connects.  Tonight I just spent an hour and finally gave up.  Just an awful product.  The strange thing is I vacationed in Florida for 4 months.  The headphones hooked right up to a regular tv as I never had a problem.  You turn the tv on and in 3 seconds the headphones work.  Now I’m back home with the arc and pushing that button with the audio swap is an absolute nightmare.  If you’re thinking of buying - resist and go elsewhere.  

I guess it is by design as it has always done it but has always updated correctly.  Is that just bad design or what?    

I’ve had my Beam 2 connected to the ARC port of my TCL 65S425 for a while without issues and then I broke everything and can’t fix it. The volume controls for my universal remote were really slow and didn’t always work at all, so I decided to set up the remote with the Beam over IR. Seemed to work fine for a little bit - I don’t seem to have a way to make the TV stop responding but it didn’t really matter. Then maybe just a few days in, it started resetting the volume to 15. Restarted, unplugged, etc., the TV and the Beam several times in different orders and looking through every menu I could find for help and nothing. I couldn’t find a way to undo the remote setup. Eventually I decided to do a factory reset on the Beam, and it’s still there blinking green at me like a demonic sob. It’s still in my app as ‘Not Connected’ and I don’t see a way to actually wipe it AND when I click Add Speaker or Component, nothing happens. Also I have a sub mini which now says Speaker Missing From Room

Beam turns itself.off

My home theater setup is Philips 55inch tv, Ultra Arc, sonos Sub and 2 era 100 speakers for the rear. Since the problem with the arc and apple tv working together with atmos with my 10 year old tv, Im looking for a replacement for my tv. I have had it with resetting all the time for good sound. Only…..every where I look there seem to be a problem with the Arc and the Apple TV together for using Atmos and sound in general.  Is there a recommendation for a good 4k tv where they all work together smoothly?

Originally had my Play 1 speakers running under Sonos 1 Controller.  Wanted to use my NAS instead of my local drive for storing music.  Existing Windows app doesn’t support SMB2 so I decided to install the latest version (Sonos_90.0-77070.exe).  Said my product (Play 1 speakers) were not compatible yet the website says they are.  Suggested resetting the speakers.  Did that, both are flashing green.  Every time I run the application installer it only offers me connect to existing system or learn how to never create new anything.  Connect to existing results in can’t find any products.  As such, it never actually installs the app.How do I install my speakers as if I just bought them from the store because right now, I get no such option.  It only offers connect to an existing system, which now, doesn’t exist because I reset the speakers.  Before resetting the speakers, it said no compatible products were found and to install Sonos 1 controller instead.What’s the deal?

Hello Sonos Community,I’m looking for some advice on the ideal wall-mounting locations for a pair of Era 300s that I’ll be using as surrounds with my Sonos Arc in my open-plan living area.Current setup:Sonos Arc mounted under the TV TV located on the top wall of the attached floor plan Planning to add a pair of Era 300s as surrounds No Sub (yet)I’ve attached my floor plan for reference.A few things that may affect placement:The living room is part of an open-plan kitchen/dining area. The main sofa will be facing the TV in the living area. There is no rear wall directly behind the seating position. There is a bulkhead above the kitchen cooktop that houses the air-conditioning system.Thanks in advance! 

Hi everyone,!--tgqphd|[]-->I am stuck trying to reconnect my smart home system after having it packed away for a year. I am in the exact same house, but the only variable that has changed is that my ISP (BT) supplied me with a brand-new BT Smart Hub to replace our old one. All my other non-Sonos wireless smart home devices work completely fine.!--tgqphd|[]-->Hardware:!--tgqphd|[]-->!--tgqphd|[]-->2 x Sonos One!--tgqphd|[]-->!--tgqphd|[]--> 1 x Sonos Era 300!--tgqphd|[]-->!--tgqphd|[]--> Eero 6+ Mesh System (2 nodes)!--tgqphd|[]-->!--tgqphd|[]--> New BT Smart Hub (supplied by ISP, acting as the modem)!--tgqphd|[]-->!--tgqphd|[]-->!--tgqphd|[]--> Every time I add my Sonos speakers to my system, they display a broken local discovery/status bug. The "Alexa Voice" component works fine on the Sonos speakers—I can talk to them, and they respond. However, the "Speaker" component (the smart home hardware profile for volume sliders/grouping) constantly show