Sonos Controller - Duplicate Album Titles

Hey ​@RogerWF, welcome back!

I am sorry to hear you are still experiencing issues with your Music Library on Sonos.

I've had a look through your case, and while I would want to leave the technical troubleshooting to my colleagues from tech support, who should reply to your email soon, I might have some suggestions (hopefully I'm not rehashing things).

I can see multiple music shares added to your Sonos system, are those still relevant? If not, I would recommend removing the music shares that are no longer relevant and then re-index.

Feel free to reply here with any updates from your case, thank you for sharing and I hope this helps.

Hi, Thanks for the reply.  Sorry but I don’t know what you mean by ‘multiple music shares’.  Please clarify for this geezer, including how to remove, in case it is not obvious.  FWIW:  my music is stored on a Synology NAS.  Thanks again, Roger

Hi Roger, take a look here: Albums have suddenly started to behave strangely for an ongoing discussion of this problem.

Multiple music shares, that would be more than the single line like I have here under Your Folders.

Ah - thanks. Makes sense. Yes, I have my music split into a few subfolders for different reasons. For example, I have ‘Christmas’ music in a subfolder that I add or remove from Sonos, depending on the season. It’s been fine all along, and some time ago I had an online session with a Sonos tech, who expressed no concerns about that. I think I’ll leave it alone unless they bring it up. Thanks again.

Thanks. This looks interesting. Busy now but will take a look later. I did a search for ‘duplicates’ before I posted, just to see if there were any updates along those lines (since that was my original issue), but didn’t see this. Thanks again.

It shouldn't hurt to remove all but one folder and reindex to see if the problem changes.

It is easy to generate overlapping shares with SMB and that is the quick way to check for it.

Given our lack of access to internal device logs and status we have to work with what we are allowed to see.

Hi,

I started that thread, I should have perhaps chosen a better name for it. However I did contact Sonos support on Tuesday October the 14th. It apparently has been escalated to level two, whatever that actually means. I was told someone would be in touch, but so far nothing. I do urge people experiencing this to contact support, the more that do, hopefully,  might mean someone will take this seriously.

There are some suggestions that a recent update to the app might have fixed this, but it hasn't, I’ve tried as have others. If you need to play an album that is affected you need to access it via Music Library - Folders, once you find the album in the folder all the tracks are listed. It's not ideal, but better than nothing.

Check out ​@Anthony_6 ‘s thread. All it takes is to add an album or rename a folder and re-scan and the problem albums are now fine and a different set of albums display this problem.

Thanks for the pointer! Some of it describes my situation perfectly (e.g. one album showing up as three in the Albums list, with only one track in one of the three, while the album displays correctly in the Folders list).  Some of it is Greek to me, but I’ll just say that as a dumb user I shouldn’t have to take any extreme measures to make things work LIKE THEY USED TO! :)

I also identified a few other albums that now have multiple entries that previously did not.  I’m going to add a new album, re-index, and see how things change.

I will add that Sonos asked me for a couple of tracks from an album involved in my latest problem scenario. I provided the entire album.  Have not heard anything since then but will update if/when I do.