Fix & Optimize

The topic was closed and I’m opening it again, by starting a new thread.As mentioned in Part I of this line, I replaced a bunch of capacitors, which were bulging.Notably C27881 now has 25V at its pins, butC27840 only has 11.60V… Is this normal, or should it also be 25V? I had given this project a break for a while, and while before, I only had low volume, now the light doesn’t come on anymore and neither WiFi nor Ethernet connects… almost seems like back to square one. Except that I seem to have proper voltages everywhere ( except maybe C27840).

SystemLG G2 TVApple 4kARC + Gen 3 Sub, x L + R ONE SLSI just updated to the lasted firmware 14.18 and when i stream Disney Plus with certified ATMOS i only get Dolby Plus 5.1. When i entaille update, it was just saying i have Dolby PCM 5.1 until i closed the app, restarted the TV and checked Digital Sound Output option on the TV was set to Auto. I changed to passthrough and there is an issue with LG where this option then only produces 7.1. So after reading this forum users recommended setting it to Auto which then enabled ATMOS before i update to 14.18. I switched back to Passthrough and it had the same effect, so i switched back to auto and rather than it being Dolby 5.1 PCM its now Dolby Plus 5.1 instead of ATMOS? eARC is enabled. I can only think its something to do with the update?

There have been various messages about problems accessing music libraries on macOS Monterey. I had the same problem but have managed to get it working again.The problem on my system was linked to the way the library is indexed on macOS by a daemon that is installed by the macOS Sonos App when you use Preferences to setup a shared folder. The daemon in installed here /Library/Application Support/Sonos/SonosLibraryServer. The bug comes from the SonosLibraryServer not having permission to scan the disk. You need to add it using System Preferences → Security & Privacy → Privacy(tab) → Full Disk Access.It's possible that a new install of the Sonos App will handle this correctly, but I already had Sonos App installed from a previous macOS version.After giving this permission, the music library is indexed as normal and can be played across the system. This SonosLibraryServer also seems to handle the file sharing aspects too, making a specific definition for the music library unnecessary i

I have read all the posts about compatibility issues between Sonos and T-Mobile Home Internet service.  The answers all involve complex restructuring of either a new router, changing channels, compatibility with 2.4 vs 5 Ghz signals and etc.  Given that this type of internet service provided by T-Mobile and now Verizon and soon AT&T is really a great value and performs well, I would like to know if Sonos has any plans to fix this incompatibility issue.  It is very annoying and lessens my commitment to the Sonos platform even though I have about $2500 worth of equipment. Please give me an answer.

Hello,I have used spotify with sonos for a long time now, but for some reason spotify cant play on all my speakers specifically my two Play 1. When i start a playlist it keeps skipping songs and says “unable to play song, connection lost”. Usually after 3-5 skipped songs it will start playing. Both speakers are wired, and have been working for a long time. I have rebooted the speakers. Re connected spotify to sonos app. Router reboot.Everything else seems to work just fine, all other speakers (Arc, Sub, Play5 and one/sl) are working perfectly.

Hi. There are a number of threads about this I know, but we´re stil having trouble, Recently upgraded to S2 without really giving the matter much thought. We now have three components working on S2, but there is an incompatible Bridge which has not been used for ages also showing. It is preventing further updates and the inclusion of two other components we had on S1 and still want to use with S2. These two were not plugged in at time of updating to S2 but they are S2 compatible. We have tried several things a number of times, including an attempt to factory reset the Bridge to remove it from the S2 system, but it seems to not want to let go. There is no component removal option for the bridge in S1 either. It shows the Bridge as part of the S1 system and our three working S2 components as incompatible (understandably). Any ideas?There also seem to be several areas in the Sonos help pages that don´t match up with what we´re seeing in the apps (S1 & S2). The S2 app won´t allow us to

Hi Everyone,I would appreciate your input on whether I can achieve what I am trying to. Background:  We did a big renovation 10+ years ago.  As part of that we had in-ceiling Bose speakers installed by our contractor.  One pair in the kitchen, one in the adjacent fmily room and a pair outside on our deck.We elected to drive these via an Onkyo Surround sound receiver which allowed an A & B zone (generally because we wanted to select between music inside and/or the deck).This worked ok once I fiddled with the surround levels (I know, I know).However, we now mostly listen to music via digital sources which I couldn’t easily do with theAmp/Receiver. So. . .I bought a Sonos Amp and a Russound SDB-6.1 (which I realize now is more than I needed, 6 PAIRS, not 6 speakers). I wired the Kitchen pair to Speaker 1 L & R on the SDB-6.1, the Fam Room to Speaker 2 L&R and the Deck to Speaker 6 L&R.I then connected the SDB-6.1 Amp #1 connections L&R  to the banana plugs for the Left

I have a surround sound setup with a Sonos Beam and two Sonos One speakers. It has been working great for the past year or so and just recently the Sonos One speakers have been disconnected from the system. I reset my router, performed a factory reset on all three speakers, reconnect everything, and then when I try to setup surround, I keep getting a message that “There was a problem. Check network connection and power.” Network has no issues and all speakers are connected to power (I’ve tried this process a number of times as well). I’m thinking the WiFi receiver in one (or both) of the Sonos One speakers is having issues. At one point, I was able to reconnect the surround setup (doing the same exact process), but then the next day speakers weren’t connected. It’s frustrating because I can connect all speakers to the network, and listen on each speaker individually or together. But when I try to “Setup Surrounds” it has an error and my only option is to exit the setup or try again. Wh

Hi allSame issue here like described in the related topic below: Any ideas how I can get an advanced replacement with a new (not refurbished) Sonos Arc? (My Sonos Arc was ordered the 10th October 2022 and was delivered yesterday the 14th) Thank you in advance!

Hi everyone ! I had trouble to find a way to connect my sonos beam and move to my tv. After a few tries I found that having the sonos beam connected by hdmi to the tv and the sonos move connected by wifi you could have them both working together for movies etc by using the app Sonos.  It helps sync both speaker even if they aren’t connected the same way. Hope it helps you !

Hi there, My office moved into a building recently that has a huge projector screen and a projector.  We are able to project visuals from any laptop via a cord that connects the laptop to the projector’s HDMI-in port.The office also has a set of four Sonos One (or One SL, not too sure of the difference) that we have set up wirelessly in each corner of the room.  Our goal would be to get the sound from the laptops/projector to the speakers.  The projector has an audio-out port via auxiliary, and the office also has a Sonos Amp.  So we bought an aux to RCA cable - goes from the projector’s audio-out port to the amp’s RCA audio-in port in hopes the amp would send the sound coming from the projector to the speakers.Ideally, I thought this would work logistically.  After messing around a bit, I was able to get it to work, but the sound would only go through ¼ of our speakers and there was about a 3-5 second delay from the video on the projector and the sound from the one speaker.Can anyone

Hello, I have a Sonos Roam that was purchased in April (Not used until December) that will no longer turn on. I have spent the last three days with chat giving me the runaround with different procedures on rebooting a resetting just to have them basically say “Sorry, you’re out of warrant” and would not send it any further for review. To those that have had this issue, was there any luck getting this turd to power on? I have thousands of dollars in other Sonos products that have been great, but this situation has put a bad taste in my mouth. The refusal to stand behind the product frustrates me. 

Hi AllI have a sonos 1, Ray and roam all in the ground floor and all connected by wifi.I also have a wifi extender which is mainly there when I go to the garden.When I tried to group all 3 devices (whilst in the house) I get the error message ‘wireless range extender, cannot group’So, I bought a boost, installed it but still get exactly the same message so it appears it was a complete waste of money.Any ideas? Have I done something wrong?many thanks  

IMPORTANT: my question is about the GEN 2 not GEN 1. Primary part is ok, 315 VDC is president but secondary I have only 2.4 volt instead of 24 volt and measuring the feedback opto coupler it tries to switch on and falls off. Any suggestions or schematics are helpful. 

I have trying to understand the source of some recent internet issues, and I notice that Sonos connects to several destinations each hour, to check time, amazon web services and firmware.  But one of my Sonos devices has been connecting each hour to three IP address that I do not understand.  They connect through UDP 123 (ntp)  to185.117.82.71 (Bulgaria)5.196.160.139 (France) 81.7.16.52 (Germany)After disconnecting this Play 3, I don’t see any other Sonos devices make connections to these IP addresses.   Does anyone else see connections to these addresses? 

I have a selection of Sonos speakers.2 Fives, 4 play onesPlus 2 bridgesAll are old and can only operate under S1.Each device is hardwired into my network and each has a static IP address.I suffer with multiple dropouts, mostly with streamed radio.Groups fall apart, and have to be remade or alternatively everything just stops.With the upgrade discount I can replace all this kit with the latest versions, I’m just not sure the problems will go away!!Any thoughts? 

I’m finding that the sound is better when the Sub is switched off allowing the Fives (2) their full range, the bass just sounds so much better.Has anyone else experienced this?

A continuation of this thread. Now, even when I manually update, it won’t play music. The controller shows all albums and songs, and also album art - so clearly it’s pushing/pulling info to and from wherever. But it tells me it’s “Unable to connect” to the server address.Every device on the network - Windows and Android - can connect to the device where the Library is stored. Sonos says it is able to add the Library at that address (and again, it sees songs and artwork).I’m so, so tired.

Yesterday I noticed that I cannot retrieve the metadata of an item (a track/song) via the browse method in the UPNP interface. It doesn’t give and error, it just responds with default info. To make sure I wasn’t mistaking, I tried the same on an S1 (old SW!!) only capable player (with latest S1 SW) and there it still works. Anyone seen this? I suspect a bug on one of the latest S2 variants of SW or worse, I deliberate change, but that would make no sense,

I used to be able to start radio 4 with the voice command "OK Google, play BBC Radio 4" now this just leads to Sonos playing Radio 4 Extra. Has any one else seen this to know how to fix it?

I have one Sonos device: a Sonos One SL.I run the Sonos app on a Windows 10 PC.I keep my Sonos app and firmware up to date (currently on version 14.10).I bought and use my Sonos device to play songs from Spotify playlists.(I can play songs from Spotify on my Sonos device by either using the Spotify app connect featureor by using the Sonos app, but I prefer using the Sonos app because it allows you to select and playsongs from multiple playlists while the Spotify app only allows you to play from a single playlist.)As long as I’ve had my Sonos device I’ve had intermittent problems when attempting to load songs from one or more Spotify playlists into my queue, or when playing songs from Spotify from my queue.When attempting to load songs from Spotify playlists into my queue I get unable to load songs 1002 errors, and when attempting to play songs from my queue I get unable to play songs - Spotify connection lost errors. These problems are becoming more and more frequent, and lately it has

Close to taking this junk back.  Nice build quality and sound. Functionality is less than ideal. I have to connect with the app or I get “Can’t connect to the internet right now”. Useless. Setting a wake up alarm for 5:00AM actually sets it for 7:00PM. (Using google assistant). Useless I spent considerable time looking up the alarm issue. Sonos have known about it for years but won’t fix it. It worked fine for a couple of months (except for alarms) Have the latest firmware etc. No changes to router etc. I was looking at a sound bar from Sonos but I think this experience will be enough.

Spotify is massively out of sync since a couple of weeks. I remember I installed updates to both Spotify and Sonos. So there are on the latest version. Since three years it is normal that Spotify and Sonos are sometimes out of sync, but this time it is heavily broken and does not recover  I start playing a list. I press next maybe. Works. And after a few minutes the problem already appears. The song in Spotify is a wrong one. I sometimes cannot even press next anymore. Volume is buggy too When I use the Sonos app it works. I can see the correct song, next and previous works please please fix this I just took a diagnosis: 1849336499

My Sonos Beam started sputtering, then stopped working with my LG Oled altogether. I tried resetting the LG and the Sonos Beam several times. I called tech support for Sonos, then LG, then Sonos again.  Third time’s the charm. What we discovered, through the process of elimination, the problem was the Fire TV Cube. Not cutting it off after use led to a short circuit the whole eARC function. We disconnected the Fire TV Cube, then did a hard reset. We also did a hard reset on the LG and the Sonos, then everything worked perfectly.  For audio, on the Cube, I now use “Best sound Available” and not, “Dolby.”  My Sonos gives me Dolby for the Cube and everything is working properly. If your eARC goes out. Try resetting your Fire TV or Apple, then reset Sonos and TV. Everything should work.

My ROAM is connected with Wifi and Blutoorh. Blutooth at kitchen is used to listen TV when needed. The problem I faced is that once ROAM is connected with blutooth (TV), ROAM tries to keep connectting with TV, even when I do not want to listen TV from ROAM. I can hear the TV sounds from ROAM whenever the TV is on.... What I want to do is to listen TV only when I need. Yes, I know, mute works, but this is not smart. I called SONOS local customer service and he said that ROAM is designed to keep the last blutooth connection, and once it is connected with some other blutooth device, then ROAM will not try to connect with TV again. Hmmm, this may work, but this is not smart at all and annoying to do so thking the recovry of the TV connection. Is there any 'smart' way to disconnect blutooth, via app, or voice control (alexa or sonos)?