Fix & Optimize

My Current Set Up: Beam GEN 1 paired with SUB MINI + 2 PLAY 3 (Sorrounds). Question: I am now adding SONOS ERA 300 (1 No) : Is it better to pair the SUB MINI with ERA 300 or just add ERA 300 as a normal speaker and retain the SUBMINI + GEN1 Pairing ?Question: 2 By adding ERA 300 as a normal speaker - will ATMOS experience dilute ? or will it be better if paired with SUB MINI   

Good morning,I recently discovered that I can’t group more than two rooms. I have three rooms. In the living room, I have an ARC with two subwoofers and two Sonos One SL speakers, left and right. In the bathroom, a Sonos One speaker, and in the bedroom, a Sonos One. I can group two rooms at a time but not all three... why is that?---------------------------------Sonos One: CassaNumero di serie: XX-XX-XX-XX-XX-XX:XSonos OS: S2Versione: 16.3.1 (build 80155240)Versione hardware: 1.26.1.9-2.2ID serie: A300Indirizzo IP: 192.168.2.69WM: 1---------------------------------Sonos One: Cassa BagnoNumero di serie: XX-XX-XX-XX-XX-XX:XSonos OS: S2Versione: 16.3.1 (build 80155240)Versione hardware: 1.26.1.9-2.2ID serie: A300Indirizzo IP: 192.168.2.66WM: 1---------------------------------Sonos Arc: Casse SalaNumero di serie: XX-XX-XX-XX-XX-XX:XSonos OS: S2Versione: 16.3.1 (build 80155240)Versione hardware: 1.27.1.8-2.2ID serie: A100Indirizzo IP: 192.168.2.27Ingresso audio:WM: 0------------------------

Hello everyone,I currently use the Sonos Port connected to my TV via a Toslink fiber link (with an RCA/Fibre converter) and it allows me to hear the TV sound on every speaker in my house (3x One SL and 2x ERA 100).I plan to purchase the Sonos ARC and connect it to my TV via an HDMI ARC/eARC link, and no longer use the Sonos Port.I would like to know if the SONOS ARC also allows the sound of the TV to be played on all speakers ?(not only those configured in home theatre).Thank.G.

Sonos 5 is gone from Airplay listing on my iPad Air. No new router, no new password, no software updates on iOS, no device moved around, no new devices added to the network. Turn router on and off; did that. Unplug devices: did that. Tried to reset the speaker with the old and the new Sonos app, but one can't find any devices and the other keeps saying there's no internet. So the Sonos is stuck blinking green and I can't get anything to see it. This setup has been working perfectly for several years until yesterday. 

As a long standing user of your speaker and app system, please could you answer the following which I’ve found to be really frustrating since you made the last update. When I now search for a song or album I cannot then add this song to my existing playlists which is something I used to be able to do very easily! This is rather annoying! 

Play 1 Sonos No Power. My speaker has gotten very little use over the past several years. 2 months ago speaker stopped working all together. I tried ordering a new power cord and no such luck. Has anyone had this issue?

Hello,I have a plex server with 2 music libraries (1 for music, the other for audio books), and when I connect my plex to sonos, it automatically selects the audiobook library (but I want to connect the music library..). According to a plex article you can switch the selected library by selecting „other sources“. When I click on this, I only get an error message (see screenshots). I‘d appreciate If someone could help me with this.sonos system:sonos arc + sub gen3 + 2x era 300  

I have a Sonos one SL individual speaker plugged into ethernet and I am unable to update the network in this new speaker that I got for eBay. Sonos says trade out the router with Spectrum, but it has been updated to the latest firmware that is supposed to fix the problem.

Spotify not listed as a Content Provider to add. Why is that? Also, from Spotify App when selecting a Sonos Speaker, nothing actually plays. Using Apple Music works flawlessly. Why?

I just upgraded to the new Sonos App and the dual mono setting for the two Amps I run is missing.  I used this setting for single ceiling speakers in different rooms.  This has to be brought back, I can’t have the right channel playing in one room and the left in another.

I haven’t used my System in a wile, and tried ti listen today, and it is not working. My system is comprised of2 Play 5’s <Gen 1>1 Play 31 Sub <gen 2>1 Zone Bridge Gen 2>All of the components light up, but not the Zone Bridge.The only thing that has changed is the Router, which was swapped out last year, so I assume that is the problem I need fixed. If some can give my instructions on how to access my router, and fix this problem, I would be appreciated .

After recent updates, my neighbor is experiencing the issue Error Code 1002 now when attempting to add his Music Library- not the standard 913.  I have tried everything to resolve- checked firewall settings, etc., followed instructions to create the NAS folder that Salami Slices provided months ago.  My library works fine thankfully.  We both purchased new Mac and running Sonoma 14.6.1- when we switched to the new Mac’s, library would not play (access denied).  Added Music Folder back with Read/Write in File Sharing, SMB is “On” but his error code switched to 1002.  Mine worked fine.I read the threads on here but has anyone had any luck resolving the error?

I am having trouble getting the surround songs to work.  I had to reset all the speakers, they are now connected as a ‘system’ but only sound comes out of the Arc. The tv is set up as dolby as are the apps, doesn't matter what tv channel or programme I watch,  no sound.  I have reset the speakers about 5 times - it seems to be since I got a new router. I've also had to set the router up as 2.4GHz to actually get them all to connect.  Any ideas?

I used to have fixed output level on my Sonos  Connect but cannot find that setting anymore after the recent updates. I want to check if it still is available, even if I cannot find it, or if my conclusion that the option has been removed is correct?

Does anyone know to connect to Toronto jazz.fm91   ? tunein radio doesn’t seem to have it, despite what the station website says. Mytuner radio has it but it won’t play in the new sonos app for iPhone.  Thanks

Apple music skips and stops playing. All other services work fine.

With the new iPad os 18 my idle/sleep battery usage seems to be higher than it was under 17. Yes, I should know better and wait until a couple of point releases before upgrading 😂When looking at what was using battery and screen time I came across this unexpected entry. “Sonos S1 Controller”What is very unexpected is I don’t have the Sonos S1 Controller installed and never had, so is this the normal and a bug with the Sonos app misreporting itself to the iPad os?More curious is why is the Sonos app I haven’t run or opened since upgrading is reporting screen time usage daily with over 2 ½ hours of screen time this week? 

I followed the instructions by starflyergold and thecaretakerUK to get custom URLs into the new Sonos app. Playback works for a couple of minutes, with occasional short skips, but after about 10 minutes the playback stops intermittently for a half-second or so. I don’t know whether it has to do with buffering, playback speed or the skipping. Did anyone encounter the same problem? I realized this on my Sonos Roam, and several Sonos-IKEA speakers. The URL I’m using is https://stream.radiofrance.fr/fip/fip.m3u8 - FIP isn’t available on TuneIn.

Since it seems impossible to contact any support rep I will try this since it is the only option. I doubt if it will help.OK I don’t know why I should expect SONOS “Support” to work better than this horrendous release but it seems impossible to schedule 2nd level support with the link in the email I was sent.   As unusable as most of SONOS after the recent “Upgrade”Link leads to a bizarre page with no ability to select the day for a session and a list of incomprehensible times around the world.  WTF???This after wasting 2 hours last week in an unsuccessful attempt to restore access the the digitized music on my laptop that had been easily setup and used prior to the last “upgrade”How do you guys stay in business? 

This is all I get on my system. It was playing fine this morning but after going out to walk the dog I’ve returned to this. I’ve reinstalled the app and rebooted my router. After the reboot my system reappeared briefly but when I tried to play anything I got the “something’s gone wrong” and then it all disappeared again. Anyone having the same problem or know of a fix.Thank you. 

It seems pretty odd, but only one radio station (WFMT) will not stream as of yesterday(09/14/24). Neither Tune-in or Sonos Radio will stream the station. Has anyone seen a single radio station drop out?  Any fixes?

I used Tunein on Sonos just yesterday.  Now none of my stations are working.  I updated everything and still nothing.  What’s going on?

Hi, I bought Samsung s95c tv and have been frustrated with connecting audio to Sonos arc.  I've been trying unplugging / plugging etc. No matter what i try, the audio drop out all the time. Seems that TV notice an error and switch back to tv speakers. Hdmi-cable is in eArc-connection in Samsung One connect box. TV diagnostic suggests to buy better cable, but i have the cable included in the Sonos arc package. I've seen similar issues, but is there a real fix for this problem available or can the reason really be the cable? Sonos Arc with same cable worked fine with previous TV. 

So I’ve just bought 2 Sonos Era 100s. The description suggested I could connect using either Bluetooth or wifi. I don’t have wifi - I tether from my phone, which is the cheapest option for me.I could not get the speakers to talk to one another without wifi so went to a friend’s house and set them up using his wifi. Worked perfectly and managed to pair them to get stereo.But back home that’s not working. I thought I only needed wifi for the set up and pairing - do I need a permanent wifi in my home?Super disappointed and didn’t think I’d be having this problem, so I’d be grateful for any help

Bonjour,Je suis abonné à Deezer Hifi et j’écoute le plus souvent des playlist sur mon Sonos (2xPlay 3 + Sub dans le salon, 2xPlay 1 dans le bureau). J’utilise indifféremment le controleur Windows ou Android (S2)Depuis quelques jours, j’ai très fréquemment l’erreur suivante : Impossible de lire “Titre du morceau” - la connexion à Deezer a été perdue.Le problème se produit systématiquement lors du passage d’un morceau à un autre, jamais en cours de lecture. Je peux d’ailleurs facilement le reproduire en appuyant sur le bouton “Titre suivant”. En insistant (en redemandant son écoute), le morceau finit par se laisser écouter, sans erreur.Si j’écoute Deezer avec le navigateur sur le PC, je n’ai pas de souci … mais le son est franchement moins bon que sur Sonos !J’ai bien sûr fait appel au SAV, avec qui j’ai passé un long moment mais sans succès : aucune anomalie apparente n’a été diagnostiquée sur mon environnement.Je précise que j’ai un accès Internet par la fibre, avec un débit élevé, sur