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UKMedia
UKMediaAnswer
Sep 7, 2024 10:54 AM UTC

Can you confirm that your address is correct within your Sonos Profile www.sonos.com

Remember: Sometimes Red Wine helps :)

8 replies

UKMedia
UKMediaAnswer
Sep 7, 2024 10:54 AM UTC

Can you confirm that your address is correct within your Sonos Profile www.sonos.com

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Remember: Sometimes Red Wine helps :)
Contributor I
Sep 14, 2024 8:21 AM UTC

My address was incorrect. It had a default & incomplete USA address. I updated it at www.sonos.com to my correct Australian address. I restarted the Sonos App. Still no Spotify though. Surprised it’s this hard. 

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Prodigy I
Sep 14, 2024 11:33 AM UTC

My address was incorrect. It had a default & incomplete USA address. I updated it at www.sonos.com to my correct Australian address. I restarted the Sonos App. Still no Spotify though. Surprised it’s this hard. 

It took me 24+ hours after the address update until it showed up again. Don’t know why it seems to need to wait for so many hours. If you’ve waited around 24 hours and still not showing up then it could need something different. 

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Belly M
Sep 14, 2024 12:27 PM UTC

If you use the check for updates function in the Sonos App it also updates the services list.

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Contributor I
Sep 15, 2024 12:25 AM UTC

Thanks…today Spotify is listed. Thanks for the help. It is now working! 🙏

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Contributor I
Sep 15, 2024 1:06 AM UTC

I spoke too soon. After successfully authorising Spotify for Sonos, I am directed to return back to the Sonos App.

Unfortunately it fails at this final step for an undisclosed reason.

 

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Belly M
Sep 15, 2024 8:15 AM UTC

I get that at times when authorising, constantly swapping streaming services but keep trying and for me at least it goes through eventually. A Router reboot might help!

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Lyricist I
Sep 20, 2024 12:34 AM UTC

Thanks…today Spotify is listed. Thanks for the help. It is now working! 🙏

Yes Finally

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