Fix & Optimize

My Patio setup with Amp and Polk speakers won’t connect with any other rooms.  I can play music through the Patio, however, it won’t sync with other rooms even with the Patio next to the living room.  All other rooms can connect with each other without issue. I’ve reset the router, disconnected the power to the Amp, shut down the App.  Nothing seems to work so far. I submitted a diagnostics: **********Moderator edit: recorded and removed diagnostics number

I use to be able to control the volume with my iPhone volume up or down and now I can’t, Lame , what’s up with that?

Hey Guys, Forgive me if this has been solved elsewhere but I can’t seem to find someone having the exact same issue.I have my music stored on a WD NAS hard drive. When I go to add my folders (using the network path) I chuck in my username and password and click ‘add’ it just loads and sits there. Nothing happens.I don’t think it's actually doing anything. I have purposefully put in the network path in wrong with a wrong password and it still just loads. I kind of expected the app to say ‘wrong filepath’ or ‘wrong password’ or similar. So I'm unsure if the app is actually talking to the NAS.I have updated all my speakers, and the app. I have ensured that my NAS is not using SMB 1Any solutions or wait for another app update?Thanks for your help   

It stops playing music all the time. I have followed every step instructed by sonos and nothing solves the problem. I am ready to trash the whole system and abandon the sonos company al together. They know nothing about sound and tech when put together. And there tech support is sub standard. I will by bang and o for my next system or go back to studio speakers 

is it me or is the sonos MISSING MUSIC LIBRARY  sorted from the poor updated app they  released a few months ago, still getting error 913.. checked all file sharing settings etc won't recognise my MUSIC FOLDER ON MAC,I don't have a  NAS DRIVE EITHER  any help would be greatly appreciated 

When I sign in to the Web App it shows I have two systems. I only have one. I sold a Sonos Roam months ago and I guess they haven’t registered it yet, so it still shows in my Account and I assume that is System 2. I believe it is causing problems with connecting regularly that I am experiencing.I contacted Sonos twice to resolve this and they are inept. Is there anything I can do?

I have updated to the new app. I have two speakers.  The Play1 is working fine but the One SL , although it is showing,  will not play. I have factory reset it so system can find it, that worked fine. I can see it in settings in the list and the room it is in. It just won’t play!Any ideas please?

Has this problem got a solution for a Mac, yet? Just tried it and it fails with a 913 error. Mac is on MacOS Monterey 12.7.5

I got two Era 100 speakers yesterday and set them up using the SONOS app.  I paired and even tuned them.  I expected stereo for every device and app I connected, but that’s not what happened.At first, two SONOS era 100 with stereo pairing played left side only. I unplugged both speakers. later, the Sonos app played stereo for Radio or Spotify attached to the app.  Switching to some other app outside of SONOS goes back to a single (left) speaker - and stays there until I unplug both speakers. Also, I cannot get stereo to play from our iMac ever (the whole reason I got these speakers!!).  To get stereo from the SONOS app, I must unplug both speakers and then go straight to the SONOS app on my phone. what should I do so that both speakers play in stereo mode regardless of which device I use?  I also want to use other apps besides SONOS on my phone.

Does anyone know if you can pair the Sonos Move 2 to any of the soundbars and make them a surround system?

I have been having issues controlling my Sonos system via Google assistant. I decided to unlink and readd Sonos to Google home.When doing so, I am presented with two identical systems, with no way to disringuish one from the other.I only have 4 speakers all under one system, so don't understand why two show. Oddly, if I select one it only adds two devices. If I unlink and try with the other, it only adds the other two devices. Anyone have ideas on what the hell is happening here? ThanksEds

In addition to using the Android app, I’ve always used the desktop app on Windows 11. Was working fine until about a month ago.I open the app and I get a message saying saying check for updates.Checks updates, confirms I’m running the latest version.System then asks me the followingThen the system checks and the whole process starts again, More options offers to reset app, submit diagnostics. Whatever I do, it just ends up back to square one.I’ve removed the app and re-installed it, the same. I’ve downloaded the app on to my work laptop, same resultPlease help !!

I installed 3 new sonos amp for my customer upgrading from their existing S2 sonos connect amp setup as they wanted to use airplay 2 features.after setting up the 3 x new sonos amps I tried to use one of the old sonos connect amp for an additional zone powering 2 x speakers. i factory reset the old connect amp and It initially allowed me to add to the new system but then kept saying that the connect amp needed to be added and would not complete the process and error message unplug power for device reconnect and try again. After several attempts i decided to remove and test back in my office. I factory reset the Sonos connect amp and have added it to a new system with 1 x sonos move. It seems to have added to the system fine and i can play spotify to each of the devices but if i try grouping them together it will not complete the task and error message unable to connect please try again later. Any help or guidance on this matter would be appreciated. 

I would like to use Sonos‘s voice control to equalize volume level across multiple speakers or speaker groups,  

What does the battery symbol with a lighten blot through next my sono move when trying to hook up to my system. ? 

Yesterday the Sonos app for Android forced me to update it.  I couldn't do anything in the app unless I updated.  I had been avoiding updating so I didn't lose the homescreen widget.So I updated.  I lost the homescreen widget as expected.  But I also lost something else - the playback controls in the persistent notification (and the lock screen).  Now I have to open the app by tapping the app icon to access playback controls. Notifications are enabled in App Preferences in Sonos app.  In phone settings, the app has all the notification permissions allowed.  App is allowed to run in background.  I tried rebooting the phone. Pixel 6, Android v14Is there a fix at this point or is this a known issue? 

Dear all, I've worked in IT my whole life and feel confident with computers, networks, and peripherals, but this Sonos issue has me stumped.My friend’s Sonos system includes seven devices: the Arc is on Ethernet, while the others use Wi-Fi on a new, high-speed Asus router. Everything works flawlessly, and the Sonos app opens smoothly on both his MacBook Pro and iPhone.The problem starts when we add a new Sonos Move 2 to the Wi-Fi. Although the router shows it as connected with no IP conflicts, the Sonos app immediately exits its active mode, displaying an error message instructing me to check network settings, firewall, and allow incoming traffic—all of which are already configured. Turning off the Move resolves the error, but turning it back on reintroduces it.Everything is updated to the latest software. Has anyone encountered this or can suggest a fix? It's driving me nuts! :)Best regards// Roberto

So new internet provider and router. Speakers can’t be found/ connect to new system. Do I have to do a factory reset or am I missing something here? 

good evening, I have a question. I bought two Sonos ERA 100, I wanted to connect them to my hi-fi system. if I bought the original line in adapter and I connect it to the system, do both speakers work or just the one connected with the cable? does the speaker not connected via cable communicate with the other one that I connected with the adapter? thanks

Since the search functionality on mobile/tablet apps has been partially resolved I find that maybe 50% of the time if I search for an artist, album or song then no results are returned when I enter the search term even when I know there should be something. If I force close the Sonos app and re-try the search term it works. Uploading this so developers are aware.I do have a video I recorded of this on my iPhone but forum says no!

Hello, this morning my sonos beam gen1 stopped to workKnowing the low quality of the service, I’ve expected that there was some problem.After some tests, I’ve decided to reset the device. Now I cannot even make it connect to the networkI’ve sent a diagnostic Il numero di conferma è: *********.Any chance it comes back on line? Moderator edit: recorded and removed diagnostics number

Sorry if this topic has come up before and if there are solutions being developed.  However, I have built and rebuilt my music libraries at least 6 times now.  Each time I create them I am able to establish them and index all of the files.  Then I am able to play music from them for a day or two.  Then after a day or two the music libraries have disappeared and it is as if they have never been created.  Needless to say, I am sick and tired of having to rebuild these libraries every few days.  I am really at the point where I am ready to ditch my Sonos system and make an investment in a different system that is reliable and stable.  I used to really love my Sonos system and have enjoyed it for many years.  But these days the reliability of the system and the app are so poor it is not even worth using it any more.  Please tell me something is being done to fix this.

HiI currently have an ARC, Sub gen 2, and 2x Era  300 as surrounds. They are currently in a detached room and i absolutely love watching movies “as they are meant to be watched” We may soon be moving to a semi detached house which will mean my set up will be in a room joined to a neighbor and i am worried my levels my be a problem so i am looking for advice on placement and vibration mitigation.Worst case scenario, i have purchased the Ace headphones but i would obviously prefer to not use them all the time.Any ideas anyone ? 

Bonjour,je rencontre des problèmes depuis environ 2 mois, lorsque j’écoute France Musique : des coupures et sauts arrivent progressivement jusqu’à rendre l’écoute impossible Moderator edit:Google Translate- Hello,I have been having problems for about 2 months when I listen to France Musique: cuts and jumps gradually occur until it becomes impossible to listen

 I have been trying, to no avail, to manage my SONOS One SL, through hard reset, factory reset, WiFi and WLAN connections. Incredibly frustrating. I get the following message: Sonos One SL has been added but may not appear in the system settings. In this case, unplug the power cable and plug it in to complete the setup via the system settings.This system message obviously doesn't help to resolve the issue. While the SONOS appears to go through the configuration and rest, it does not appear in the app. When I attempt to AirPlay, the speaker shows up as Unnamed Room. Unfortunately the inconsistency of the AirPlay connectivity results in the speaker only 1 in 9 or 10 times being available to stream to.  I can’t even access the speaker from the app to play directly from SONOS or local library as it doesn't even show up in the app as a connected and configured/manageable device. So annoying.  Anyone else getting this? Any suggested troubleshooting? I have updated all the components, app, ph