Fix & Optimize

I can install the Bean 2 upside down with the Asia commands down.

I'm trying to decide the best placement for my Sonos Era 300 speakers, and I'd like your input. Here's my current setup: I have the Arc, Sub, and two Era 300 speakers replacing my previous Sonos One speakers for surround sound. The blue circles indicate where my current Sonos Ones are positioned.For the Era 300s, I'm considering the following placement options:1. Green circles: Slightly above ear level when seated on the couch.2. Red circles: Higher up, angled downward towards the couch.Which placement do you think would deliver the best sound experience? 

 Hello,I’m having some issues with my audio setup and am wondering if anybody’s able to support me. I’m not an expert but will explain the setup along with the issues I’m experiencing. Please let me know if more information is needed and I’ll answer.I use a Sonos 5.1 surround sound system (Beam gen 2 soundbar.My TV only has 1 HMRC ARC port. The Beam is connected to this.A non-ARC HDMI port on my TV is then connected to this splitter as the input.The below devices are connected to it as outputs. I can see what type of audio is being received and played on my system via the Sonos app:Apple TV (Dolby Digital 5.1)PS5 (Dolby Digital 5.1 )Nintendo Switch (Stereo PCM)Windows 11 PC (Stereo PCM)My main priority is fixing the Windows PC to output 5.1. But it would also be nice to fix this for the Nintendo Switch. I’ve installed the Dolby Access app for Windows and it said Configuration Failed. Under this it says I can go to Windows’ settings > Sound > Audio Output and change the Spatial So

PROBLEM WITH ADDING BACK LIBRARY - AFTER AN UPDATE REMOVED IT!I’m trying to add my sonos music library back to sonos after an update removed it.  I’m adding from a NAS and get an error when trying to add it back saying no longer available.  If I split the music folder into very small chunks it will add without a problem.  Has anyone had the same?  The link below looks to be a similar issue:https://en.community.sonos.com/controllers-and-music-services-229131/i-can-no-longer-add-full-music-library-only-20gb-of-125gb-6905469

Before the new app, I was able to listen to my home music library which was kept on a usb hard drive that was attached to a D-Link router. The music library is about 125 GB and consists of around 25,000 files (a mix of mp3 song files, as well as a few jpg for album art, plus each song had an .info file associated with it). Everything played well. I mostly avoided the debacle of the new app rollout as I disabled all software/firmware updates, but unfortunately a firmware update made it through anyway, so I had to update to the new app, rendering my music library unreachable; I believe the issue was the smbv1 was no longer supported with my router. So, I recently updated my router to a TP-Link that also had a usb port so I could continue using the external hard drive I had my music on. Long story short - I can only add a total of 20GB of my original music library.If I try to add the whole folder in one shot, it seems like it’s doing something for about 10 minutes, then I get an error say

Hi,After upgrading to MacOS 15, the Sonos app running on my iMac will no longer access my music library (error 913). Note that it was working literally minutes before I upgraded.I was using the “network share” method, posted on the net and in Sonos support found here: https://support.sonos.com/en-ca/article/error-913-when-adding-a-music-library-shareIs anyone else experiencing this problem. Has anyone else solved it?

I am able to connect my Play 1 to my home wi-fi using the Sonos app. I begin with using the S1 app and it leads me to using S2. When I attempt to find the device (Play 1) using the Alexa app, my unit cannot be found. I’ve ensured that I’m on the same network and have tried multiple times. The Alexa app asks during the process if I can control my device using the app and I always answer yes and continue. Please help. 

I’m thinking of buying 2 Ace headphones and i have 2 ultra soundbars at home. One in the basement and one in the living room. Will there be any interference of sound if both are on at the same time? Is this connection (ace to ultra) Wifi or bluetooth? Thanks

sonos amp dose not work with CUBY mesh system 

Just wanted to confirmed if I were to have 4 ROAM 2 speakers connected on the same WIFI network that they could play the same music at the same time? We have clinic and would like to put one speaker in the main area and then one in each of our 3 treatment rooms and play the same music at the same time during business hours.

For the folks that have Sonos Era 100 and doesn’t have any wifi issues, may I ask what wifi mesh system you have? I currently have Netgear nighthawk mesh system and it could be that my mesh system is not compatible with my Era 100s and this is after trying different ways to get running. I also have the Era speakers on static ip which work for a bit till it doesn’t or every time I reboot my router.  Also, my older Sonos devices works fine under my current wifi system. 

I have a Port connected to my Preamp, which is connected to my Amp, a Sub, and 2 speakers. I also have a turntable w/a Turntable Preamp, and a CD player. I currently use the Port as a streamer for the  majority of listening. The sound is good, but lately I find I want to adjust the tone of the music, as previously my integrated amp did that. What component(s) should I consider (besides tube rolling on my Preamp) for adjusting tone? Should I add another DAC? An equalizer of some kind? Forget about the Port? Any and all suggestions are welcome!

I switched to a new phone, iPhone 15. The system cannot be found on Sonos app. I removed and downloaded the Sonos app, ios is up to date, and network is the same. Sonos system still works normally on my old phone and my spouse’s phone. Any tips for fixing this? 

I inherited five Sonos Play speakers from my father, who recently died. Would love to be able to use the speakers but the app won’t let me until I’ve logged in as the owner. I’ve tried factory-resetting, assuming I would then be able to take over as the owner (I don’t have the UN and PW info), but I never get the green light. Any ideas how to get them to work?

It’s now late November and I am still having big delays, occasional speaker dropout and in inability to connect to my Sonos system via the app. this all went really bad after the infamous big app update.Is anybody else still having these issues? And is there any communications coming from Sonos about this? I’ve gone all in on a lot of Sonos kit around my house and the experience, when you consider the cost, is terrible. At times, it’s just not possible to play music, or change the music, to change the volume, or even stop/start it. It’s so frustrating. Seeing the marketing all over the place, which claims to be a premium system, just rubs it in.

Hi, I have an Arc Ultra + Sub Mini + 2 x Ones.Yesterday my son while we was listening music, put the volume to 100% with an Alexa command.It was only some seconds, but, do you think could have damaged the speakers somehow?Thanks!

Hi there. This issue has been driving me nuts!! And is about to cause me to abandon my entire Sonos echo system and switch to Apple Homepods!! And I have yet to hear a solution from Sonos! (or from other community members on here..)The issue of NOT BEING ABLE TO SEE my recently played songs (played on Apple Music - in its own native app on my ios device) “inside” the Sonos App!  When you are out and about, in the gym, or on the bus etc.. and listen to and discover some new music on Apple Music (while listening via your headphones), and then come back home and be able to continue listening to those albums on your Sonos products. While I do appreciate the great integration of the Apple Music service with the Sonos app, this “missing feature”  has been a HUGE issue for me.  One might say, you just have to “favorite those songs”… But they have not become my favorites yet. I’d like to listen to them a few more times before marking them as such, or before adding them to a playlist.  Any insi

Die Lautstärke stellt sich immer wieder auf 15 % zurück nach einigen Sekunden, egal wie hoch ich sie per App oder Fernbedienung eingestellt habe Moderator edit:Google Translate-The volume always goes back to 15% after a few seconds, no matter how high I set it via the app or remote control

Is the available content on all of these platforms limited in supply to Sonos?I maybe can find an episode or two of a podcast, but can’t drill down into the full season list for example. And if I play them through my browser (directly in Spotify or BBC Sounds where I can find them) I can’t push them out to my Sonos system as Spotify itself will only seemingly find Bluetooth devices and BBC sounds doesn’t offer this at all.

Dear Sonos Developers,I am begging you to add a volume control WITH DIGITS now! We have been asking forever. The volume slider should have a “+” and “-” on either end that go up by ONE digit. This is my second time asking for this, many others have the same issue/complaints, and years have gone by. If third-party controllers are being created to address this, someone at Sonos must realize this is a desperately needed feature. Third-party apps with these features means your UI needs to change. Volume control using sliders is terrible. It jumps too loud or too quite and barely works on the iPhone. Sonos has neglected this easy-to-implement feature for far too long. Who will speak to the CEO about this? Please, we are begging you to implement this. What is the point of making feature requests if they are ignored. We are your customers. Please do something now!

Sur mon écran le diagramme est actif et indique que la musique est bien diffusée mais aucun son ne sort !! savez vous s’il y a un réglage à faire pour avoir le son. Tout fonctionnait normalement et puis plus rien ne sort des enceintes.merci de votre aide  Moderator Edit - Translation by Google:On my screen the diagram is active and indicates that the music is playing but no sound comes out!!Do you know if there is an adjustment to make to get the sound? Everything was working normally and then nothing came out of the speakers.thank you for your help

For some reason I am unable to switch on the right speaker of a pair. The left one is fine (and displaying the green light). Many thanks for your help.

HelloI've been desperately holding on to the old app after the car crash that is the new app which ended up on our ipad.One of the features missing in the new app which I suppose is quite niche but means a lot to us is the "add to Spotify playlist" option on the track now playing. When listening to new (to us) music we like to add tracks to our own lists as we go, but to Spotify playlists not sonos ones because we want to be able to use those lists on the train etc.  It's missing from the new app, how do we request it? Ta

Connecting Ray to a Toshiba tv

Hasta ahora me habían funcionado bien pero he cambiado el router y los dos ones y el subwofer han dejado de funcionar en mi sistema, los he vuelto a pasear en la aplicación de nuevo pero cuando los íntegro todos desaparecen y solo funciona la playbar. En la aplicación sólo indica que los 3 no están conectados. Lo he intentado ya 4 veces y el mismo resultado, me podéis ayudar? Moderator Edit - Translation by Google:Until now they had worked well for me but I changed the router and the two ones and the subwoofer have stopped working in my system, I have gone through them in the application again but when I integrate them they all disappear and only the playbar works. In the application it only indicates that the 3 are not connected. I have already tried it 4 times and the same result, can you help me?