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problema con la conexion subwofer dos ones y la playbar

  • November 22, 2024
  • 1 reply
  • 34 views

Hasta ahora me habían funcionado bien pero he cambiado el router y los dos ones y el subwofer han dejado de funcionar en mi sistema, los he vuelto a pasear en la aplicación de nuevo pero cuando los íntegro todos desaparecen y solo funciona la playbar. En la aplicación sólo indica que los 3 no están conectados. Lo he intentado ya 4 veces y el mismo resultado, me podéis ayudar?

 

Moderator Edit - Translation by Google:

Until now they had worked well for me but I changed the router and the two ones and the subwoofer have stopped working in my system, I have gone through them in the application again but when I integrate them they all disappear and only the playbar works. In the application it only indicates that the 3 are not connected. I have already tried it 4 times and the same result, can you help me?

 

Best answer by Corry P

Hi ​@Javier Domingo Mor 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with your surrounds speakers not connecting to your Playbar.

I have found your support case and can see that you are in a queue to speak to a higher tier support agent - we will get to you soon.

I hope they are able to help.

 

Google Translate:

¡Bienvenido a la comunidad de Sonos!

Lamento saber que tienes este problema con los altavoces envolventes que no se conectan a tu Playbar.

He encontrado tu caso de soporte y veo que estás en la cola para hablar con un agente de soporte de nivel superior. Nos comunicaremos contigo pronto.

Espero que puedan ayudarte.

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1 reply

Corry P
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  • Sonos Staff
  • Answer
  • November 25, 2024

Hi ​@Javier Domingo Mor 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with your surrounds speakers not connecting to your Playbar.

I have found your support case and can see that you are in a queue to speak to a higher tier support agent - we will get to you soon.

I hope they are able to help.

 

Google Translate:

¡Bienvenido a la comunidad de Sonos!

Lamento saber que tienes este problema con los altavoces envolventes que no se conectan a tu Playbar.

He encontrado tu caso de soporte y veo que estás en la cola para hablar con un agente de soporte de nivel superior. Nos comunicaremos contigo pronto.

Espero que puedan ayudarte.