Fix & Optimize

Hi,Hoe van reach my musici folders on my NAS from the Android app? 

Please help me! can a support member call me. Its so disappointing to buy a brand new product that just won't work I was already on hold for 40 minutes and was cut off and now the phone line is 50 + mins wait again.  I bought a Sonos era 100  The Sonos 1 app can recognise the product. The Sonos 2 app repeatedly tells me to go to my setting and switch on local network permissions on my iPhone. I go to the settings and these settings are already on. I cannot understand why it refuses to see it. My wifi on the iPhone and Sonos box are the same. I have reset factory settings on Sonos. I have deleted and re-downloaded app and signed in. I have reset router. I have tried everything 

Hello,I accidentally updated to the new app on one of my iOS devices, and it has removed the original Tunein service, which means a whole bunch of shows/podcasts have now disappeared from my Favorites. In fact they are visible, but greyed out and don’t do anything. I have no way to play them.Obviously these shows can’t be found on Sonos Radio. I don’t have the option to ‘Add’ back in the original Tunein, but I do have the option to add the ‘New’ TuneIn. If I do this: does anyone know if it will somehow mess up or remove the existing TuneIn that still lives on my Sonos (and is visible on the other un-updated) controllers?Don’t get me started on the lack of local search. It’s a total shambles.Thanks

Just upgraded from the S1 to the S2 app on my Samsung Galaxy S5e tablet. App finds the system devices and shows the last track played ( from another source). But all icons on any page are greyed out so cannot see anything from my account consequently  can't play anything past or present. Been onto Sonos Chat help...absolutely no help!. Running Android 11  ,no antivirus or vpn so no problem there. Has the app been configured for this device or am I going to be forced to go back to Bose cos I can't play any music?? 

Hi,With the new app, how can I add a song streamed from Spotify to one of my Spotify playlist ? Thanks.

I can no longer play tracks from my NAS based Library.  Takes courage to remove such basic functionality. 

So - this arrives in my inbox:  The absolute gall.Sonos want me to spend more money with them while their absolute crap new App means my current product is unusable.Words fall me.  

So…. I'm trying to start an artist mix with Deezer on the new app… can't do it… no plaing option, only the option to add it to my favourites…. same with tops ongs from an artist…If I select a song, it's the only song in the playlist… not the complete list…Not having this issue with Spotify…Thought this new app should make things better…?Oh yes… and connecting to the rooms doesn't go smoothly as it's supposed to be...

Dear Sonos What on earth are you people smoking over there? I just wanted to change the wifi network on my system. Apparently, that’s beyong the reach of your great new app. I have to factory reset all of my speakers and lose EVERYTHING in my setup. Very annoying, but hey.. if it works, I’ll get on with it.Unfortunately, it doesn’t end there.Your new app is as competent at adding speakers to a new system than I am to doing open heart surgery while asleep and using a spoon.After a lot of swearing and retries, our magical new Sonos app eventually manages to add one speaker. To get that far I had to transfer MY OWN SYSTEM to MY OWN NEW SYSTEM.. which it refused to do for the first few tries.But hurrah, I have a new system with one speaker, on the same Sonos account. Let’s add the second speaker in the same room.. three tries later, I have a second speaker.. but oh oh.. I have to register it to the account first. Ten tries later... “there was a problem registering your device (yes, the one

i have installed the new sonos app.but i cant controll my sonos speakers because, the app will authorize my local network on my ios phone.but i did it allready and nothing is going on the sonos app?Has there anybody the same problem?

Sonos beam Gen2 sound buffers, or audio skips, can’t watch a game using the speaker

What a mess this new update ! My Sub Gen 3 cannot be assigned or registered. It connected to some point to ARC then when transferred to FIVE went back to “not registered”. Tried every solution mentioned in the forums ie deleting the app, restarting the router, hard resetting the Sub, deleting the system etc but nothing works. Any ideas ? 

Hi guysgot a problem with my Sonos One 2Gen. Had it set up and working fine till I disconnected it from the power. Moved it to another room now I have no voice assistant. which i used for switching lights on and off or playing music. I have removed the sonos app disabled Sonos skill in alexa deleted alexa app and re-enabled it the same with sonos app reactivated Alexa. but no joy.I have also tried installing the other voice asssitants Google and Sonos and I keep getting the same message “make sure your mobile device is connected to WiFi” which it is. I have tried splitting wifi still from one channel to two no joy..I then did a factory reset in desperation and started again re-named my speaker so that I could check if both the alexa app and spotify could find my speaker, which they did. I re-enable sonos skill in alexa checked the sonos app under settings/products defo connected to 2.4 ghz and microphone is switched off I tried connecting hardwired nothing. (but I cannot connect wirele

I used the Windows desktop add to create a Sonos playlist and can use the app to play the music on my Sonos device.  However, I cannot see the playlist on my iPhone app ( updated new version) or my iPad (not updated).  The iPad only shows Imported playlists.How do I make my Sonos Playlist visible to the iPad app, or the Web based app which also refuses to show it on my iPad browser.The music is hosted on my NAS drive which is SMB1 only but I can browse and play from it using the IPad app.Any suggestions gratefully received.  

Latest update makes syncing all speakers along with play bar very difficult to impossible 

I’m seeing lots of posts with concerns about playlists, queues, alarms, sleep timers…  For users doing really simple stuff like selecting stations to stream, room grouping, controlling volume etc, are these things working? I’m just curious - I’m sticking to S2 for now. 

Since the May 9th update, it's not possible to see which episodes on a BBC Sounds podcast I've listened to! Whereas previously it showed what I'd completed. And, they are now listed without their date, so there's no way of knowing what's what.It's totally retrograde from before. Please restore these features. Also, all Spotify music is blending one song into the next, despite my Spotify settings denying that. And of course, you removed the alarms.  This does seem Beta. Not fair to test it on live customers without paying us! We're essentially part of your agile user research group! 

Hi. I just added a Sonos Port to my system and am triyng to add it as a component to an existing room that contains an Arc, two Sonos Ones and a subwoofer, but the app creates duplicate rooms with the same name. Any suggestions?

I have seen many Arc vs Beam threads but not one that answers my particular question.i already have a pair of ones and only want to spend around the £800 mark.So it comes down to is the arc with ones better than the beam with ones and sub mini. I can find loads on the arc v beam and sub mini but nothing that includes the surrounds.There is also the caveat that my 65” tv has a wall at one side as I am in a back to back terrace which won’t allow the recommended distance for the arc but will for the beam.Having never had a soundbar will this mismatch side wall distance render them both a bit useless. The arc would be 22cm one side and about 2m the other. Originally I wanted the amp but due to new furniture and layout the bookshelf’s no longer have a place!It is very difficult to demo my room layout and I have only ever had ones so any advice appreciated. Music is equally as important as movies and I have listened to the soundbars and subs but in huge environments where it is impossible to

I downloaded the new app on a second phone and it will not import music services or music library.  I have signed on to Sonos and all speakers show up, but none of the music.  When I go under “Manage Your Services” it just bounces me back to the main screen.  Will not allow me to add services.  Any suggestions on a fix?  

The latest update has rendered a houseful of speaker completely useless.  Shocking.  I tell everyone I know not to buy anything from this company.  The app itself - which used to at least make some sense - has been redesigned in a way that makes everything harder: searching, volume control, reaching playlists, ALL of it.  But that’s irrelevant… Because it can’t connect with the system, so I can’t play music anyway.  And god help me if I do successfully start a song, I’d better commit…  Because I won’t be able to turn the music off!

At our business (a local fitness studio) in Santa Monica we use 4 x Sonos speakers during our fitness classes but the connectivity is poor. Our trainers are frequently interrupted by the music dropping and going out during workouts. It happens so frequently that they’ve stopped using the Sonos and they’ve started using a 3rd party bluetooth speaker in the classes which is a really wonky and sub-optimal solution. How can I fix the connectivity issue? We already tried range extenders for our wifi and that didn’t work. Can I hire a local tech to come and wire our sonos speakers together? I’d love for trainers to be able to plug in their devices (iphones) to play music and give them 100% confidence that the music will never go out, so I’m happy to invest in hardwiring the speakers.

New app no longer allows you to reindex your music library, stored on NAS etc. phoned Sonos and they said they know about it but unlikely to be fixed for months!! loads of missing features.  no mute buttonvolume numbers missingA to Z of artists/albums missingunable to index music libraryCannot add music to a queue The overall interface is also crap for want of a better word  it used to be fairly intuitive to find what you were looking for. Not any more   used to love my Sonos but hate this app with a passion   

I am trying to set up my new Sonos (Roam and move 2) I’ve created my account, connected my speakers and now it’s telling me there is an update available and I must login as the owner. I am logged in as the owner both in my app and website. When I click continue it just keeps going back and telling me to login as the owner. I can’t get passed this screen. I’ve tried logging in and logging out and deleting and reinstalling the app. I have the lastest versions as well. Please tell me how to fix this.

I’ve got the latest app and my play5 gen 2 will not register. Each time I attempt to register the device th app just crashes. I’ve tried this both on my iPad and iPhone. I also factory reset the play5.any ideas?tried speaking with someone in Sonos but queue times are ridiculous!