Fix & Optimize

I’ve done the factory reset on my connect amp, and it still will not connect to my existing system

When I’m using Spotify connect and I switch song, I have to press two times for it to play. If I press one time it just restarts the song that’s currently playing, then I have to press again for it to play the song I want. Happens to all the speakers.

Hi folks,ive brought a new place and the previous owner left 2x Sonos play:5 speakers. I’m trying to reset them but there is no ‘play’ button on the top of them or ‘join’ button on the back. what can I do?? 

Two speakers Sonos Play:1 bought late 2017how long do we expect them to last?? First speaker ‘died ‘ a few months ago and now 2nd speaker not working as well? Is this common problem how long should they last?? 

I am trying to figure out options for placing the arc ultra soundbar. There is no space underneath the tv. I feel I have to go above and read that you shouldn’t hang it upside down because you can’t change left right. I think the only real option is just above the tv. I know it fires up but I don’t know what else to do. Will it sound bad above the tv? The floor to tv bottom is 48 inches. Tv is 36 inches. Top of tv to ceiling (wall slopes to cieling) is 20 inches. Room is not terribly big and we sit about 9.5 feet from the tv. Thanks in advance. 

Unable to connect to multiple music sources : BBC Sounds, Spotify, TuneIn.   All with error message “Unable to browse music - There was a problem connecting to”.   Some service do work however: Sonos, Absolute Radio, Times Radio.  Plex errors with  - “No Plex media server available”Also unable to add Music Services.  Clicking on icon with no progression.Unable to update - “The Sonos controller installer failed to download - Error Code 42” IMPORTANT - Services all work when accessed via iphone but not MacBook  

Since the August 10, 2026 Build 88.00.43-release+20260804.fcdf713 update to the Sonos App the EQ Shortcut on Now Playing Volume controls does not work with Stereo pair One SL or original Sonos Arc. I have uninstalled/reinstalled the app with no luck.I have rebooted all Network devices including the WiFi routerI have removed power from all Sonos devices then powered them back up again. No Luck

Hello, I appreciate that similar topics to this have been listed, but none seem to cover my experiences. An album recently downloaded (with iTunes) was Madonna’s Confessions II_Afterhours edition. It contains 16 tracks on on disc 1 and 6 extras on disc 2. Over the 22 tracks, 15 are solely by Madonna and 7 with different collobrating artists.Within Sonos when I search by artist Madonna, then select confession II album, just the 15 Madonna only tracks are listed.  The other tracks are separetely listed us Madonna plus the collobrating artist. Similarly when I search by albums there are seven listings for that album.  Looking at the properties in itunes there are fields “Album Artist” which in all cases was Madonna, & “artist” which is Madonna plus the collobrating artist. This data is seen using windows file explorer as Album artist (Madonna) & Contributing … (Madonna plus collorating artist). Within Sonos the data in the artist field is Madonna plus collobrating artist. There is

Anyone have any insight?

Hi!For several years I have had group-play with Amp, Port, Connect, and 2xRoam enabled.  Has worked great until a firmware update in May (or June) this year.  After that, whenever I add the Amp to the group it shows as all are playing, but the Amp isn’t.  The other units are playing fine.  All devices are up-to-date when it comes to firmware.  I have had high hopes for the recent firmware updates, but no luck there.Sonos Amp: BathroomSonos OS: S2Version: 18.7 (build 96179270)Hardware Version: 1.24.1.12-2.2Series ID: A101 Does anyone else have this issue?  If so, is there a solution? Moderator Edit: Removed serial number.

Here’s a strange one that has got me puzzled.I had a Stevie Wonder album on my NAS but when I went to play it the other day there was only 1 track showing, but listed 3 times.I deleted it from the NAS and re ripped it no problem but when I went to play it, it was still 1 track 3 times. I have even tried deleting it and updating the library via SonoPad app as the Sonos one seems not to work, and then ripping it again.Anything obvious going on please?

Play 3 back on line. 

My system wax playing find then just stopped wireless connection didn’t change and speakers are showing connected music is selected and indicates it is playing but absolutely no sound coming out of speakers 

XGIMI Horizon Ultra + Sonos Arc Ultra: Dolby Atmos stuttering with 30 m AOC HDMI cableThe idea was to create a home cinema with a decent projector and decent sound, including Dolby Atmos.The projector is an XGIMI Horizon Ultra, and for the sound system I have two Sonos Era 100s and a Sonos Arc Ultra.The difficulty with this setup is connecting the projector and the Arc without having a visible cable running across the room. The projector is on the back wall, while the Arc is on the opposite side of the room. The only way to hide the cable is to run it through a lowered ceiling and the technical room.I estimated the required cable length to be around 19 meters. To be safe, I decided to order a 30-meter HDMI AOC (Active Optical Cable) that is eARC-certified. Since the cable is optical, I assumed the additional 10 meters wouldn't be an issue.However, before installing the cable behind the wall/ceiling, I tested it in my living room. To my surprise, the sound constantly stutters.Things I h

I’m hoping someone on the Sonos Community can help me identify a very frustrating problem.My Living Room TV Sonos soundbar repeatedly starts playing Absolute Radio by itself during the early hours of the morning, waking us up. The Samsung TV is switched OFF when this happens.I have checked the following:No Sonos alarms are set. No voice assistants are connected. No iPhone Shortcuts/automations. No Apple Home automations. The soundbar is not AirPlay compatible. Sleep Timer is OFF. The station being played is Absolute Radio. I have submitted Sonos diagnostics while the problem was occurring. And they reset my App on Saturday but it is still happening.Diagnostic references (incase SONOS technical support see this):[redacted]The system also includes a Virgin Media TV box connected to the Samsung TV via HDMI, so I am now wondering whether HDMI-CEC/Anynet+ or the Virgin box could somehow be triggering the Sonos.Has anyone experienced Sonos starting Absolute Radio by itself in the middle of t

I’ve kind of given up but in one last ditch attempt to nail this I’m going to describe my problem and see if i’m missing something stupid.So trying to add a Music Library to SONOS using the Android App (S2 - Build 88.00.43)The library lives on an Asustor AS5202T NAS driveIt’s in a public share //AS5202T-852D/Public/Music with login and passwordI can access the share from my laptop. I can also access it on the Android Phone using “My Files” and selecting Network Storage, picking it from available Network drives and entering the login/password credsThe Android phone is on the same network as the NAS (hence why it can see the share in “My Files”When I try and add the folder on the app i get an error that the share is no longer available.I’ve tried with the share name and with the IP, same issue for both. Triple tripe checked login and password are correct and re-validated that by disconnecting my PC connection and re-authenticating with the same creds and they work. I’ve configured the NA

I am having difficulty setting up my newly upgraded home network (UniFi) to properly use Sonos.Currently my Sonos devices are connected to my “secure” network, which (I’ve been told) is not very wise.My desire is to have all of my Sonos devices connect to my network wirelessly via a UniFi VLAN for IOT, which does not have access to any devices on my “secure” network.I have two UniFi WiFi Access Points in my home.I have several Sonos devices in my home.I have two Sonos Connects which I use to stream music to two personal stereo systems.  Currently, my two Sonos Connects are hard-wired to my home network, but they are each in the same room where my WiFi Access Points are located for future configuration.I have 1 pair of Sonos Play:5 speakers connected to my network wirelesslyI have 2 pair of Sonos Play:1 speakers connected to my network wirelesslyI have attempted to set up my two Sonos Connect devices wirelessly but am experiencing problems getting all of my Sonos devices to work consist

Hello,When I am streaming in the dedicated app from Deezer (Iphone, Mac etc), it’s shows FLAC (HIFI).But I just integrated Deezer in my Sonos App, it does not show the quality it is streaming with. Is there any way to see, when it is playing in the highest quallity (FLAC)?My Apple Music is showing Lossless or Dolby Atmos in the App, but Deezer nothing.Anybody?

My private saved/built Sonos playlist does not play my saved songs from Amazon Music.   I can go into Amazon music in the Sonos app and play all the same songs that are grayed out in my private Sonos playlist.  My personal playlist with Amazon Music songs is the problem.  I’m been working with Sonos Help Customer experience for the last week.  They seems to be stumped.  I’ve removed, reset Amazon Music, refreshed network, etc.   

Is there a way to integrate for example a record player with the maximum supported bitrate on Sonos (24-bit / 48kHz)? It looks to me like every way to connect a record player samples it at 16/44.1. But maybe I am mistaking…

Since Sonos update in February 4 out of my 6 x Sonos Connects now only play on very low (almost inaudible) volume.Anybody else with this issue or any solution found for the problem?

Is this an improper way to hang the era 300? It keeps turning the volume down, which I think means it’s hung incorrectly.  

for approximately one week, I have been experiencing a reproducible issue with Amazon Music Unlimited in the Sonos app:For all artists and performers I have tested, Sonos App on Iphone only shows a very small fraction of the albums that are actually available.In the Amazon Music app itself, a much larger and apparently complete selection is available. My Amazon Music Unlimited subscription is active, and the missing content can be accessed and played there without any problems.The issue is especially noticeable with audio drama / radio play series, where Amazon Music contains a large number of episodes or releases, while Sonos only shows a small subset of them.The problem occurs consistently across all artists I have tested and started approximately one week ago.I have already tried the following without success:Removed Amazon Music from Sonos Added the Amazon account again Re-authorized the Amazon Music serviceReconnecting the Amazon account did not resolve the issue.This is not a cas

Hello,Have there been any discussions/thoughts about adding an “Outdoor” soundbar to the Sonos product mix??  I leave in the south and have a covered patio where I have a TV.  I would love to add a Sonos soundbar to my collection (only have Sonos products in my house) but there is High Humidity in the summer.  Will the current lineup of Sonos Soundbars be able to with stand the high humidity in the summer??  My patio is covered and the Soundbar would not get wet, just the humidity.

I would like to have 2 sonos ace headphones connected to my system when my wife and I watch a movie,  whilst my daughter is studying in the other room. I would like to know if that is possible before I purchase a second ace. I have a simple set up with my arc ultra to my TV and sub. I believe this was not possible a year ago when I got the system. Has this changed? Thank you for any feedback.