Fix & Optimize

Hello there  I have Sonos arc, Sonos sub and two picture frame speakers. Due to recent electric outrage all my SONOS products are not working or turning on.  Is there a way that it can be repaired ?  Will Sonos repair it ? I live in India if anyone any contact can you pls help me 

My two move sonos are setted up as pair of stereo by themselves in a room . Im trying to turn on truplay on the app , and it ask me to turn on the microphones to be able to use trueplay , the issue is when I touch the microphone on each speaker finically  nothing happens , they stay off, microphones don't light up , then im not able to use truplay. ( just as reference,  before I was able to turn them on ) this issue is recent .

For several years I've been enjoying my Sonos system at home and my cottage. When going to the cottage, I pack my two Roams and oncr I set them up originally on my cottage wifi, they would  connect upon power up. Lately, the Roams are not found on the cottage wifi and I have had to factory reset them and set them up. Then I have to do the same when I return them home. This is getting tiresome and I think it should be easier than this. Any ideas?

Hey, I’m not sure when this update passed, but in the last two weeks the circle at the end of the sound  that you would grab is gone. Now it’s a thin line that seems extremely hard to grab. I almost never am able to change the volume on the first or second try.

Hello. I’ve scoured this forum for hours trying to find an answer with no luck so far, so here goes with my post looking for help please from all you clever people…I’ve tried lots of different SMB settings etc, but in the end regardless of those settings it simply comes down to if I add my Synology NAS shared music folder path using a Synology administrator account all my NAS music shows and it works fine.  If I repeat adding the same folder with read only (or read/write) standard user account credentials (what I want to do to tighten security), it tries to add (I can see the SMB3 connection request in the Synology log centre) but quickly throws a “can’t find path\folder anymore it might have moved…” box.Any ideas to configure the standard user account? - I know this starts to blur across to a Synology topic otherwise and the admin account might be bypassing something or has a deeper permission allowing it to work??I’m running S2 on my 8 speakers, the newest being an Arc.  Everything e

I used Apple Music in the Sonos app this morning just fine. Tried to use it again this evening and got the dreaded “Something went wrong” message (seems this has been going on for years). I tried removing Apple Music and re-adding/re-authorizing, still not working. Any ideas out there?

Even with the launch of the new Amp Multi, there still does not appear to be a way to power my 7.1 surround system without also buying an amp from another company such as Denon.  Am I missing something?  Seems like an obvious gap.  Please ship an Amp with HDMI eARC and Dolby ATMOS surround decoding for 8 channels plus a sub.  The Amp Multi could have been great to target multiple use cases. 

I’ve just replaced the soundbar in our RV with my Beam Gen but am having problems with the sound dropping out intermittently.  The TV that came with the RV isn’t great and too small anyway, so I’m thinking to just replace it rather than try to troubleshoot.What capabilities should I be looking for when researching a new TV so the Beam works properly.  I will not have WiFi so I cannot use the app.

Hi,I currently have a great setup of an original Sonos Arc with a Sub Gen 2 and 2 x Sonos ones at the rear….would I be better upgrading to the Arc ultra or 2 x Era 300’s at the back??? Thanks 

Sometimes my Sonos App loses my Arc Ultra and I have to use the option inside the app to re-find my hardware.There is a button inside my Sonos app which cites the name of my home WiFi network and prompts me to look for Sonos hardware on the aforementioned home WiFi network.The search successfully identifies my Arc Ultra and goes through the reconnection process. OK, fine so far. But the problem which eventuates is that the Sonos App asks me to check to see that the < and > touch buttons on my Arc Ultra are flashing and for me to press them.Unfortunately neither button flashes and it is completely unresponsive to any physical contact. So basically my Sonos is disabled. The only workaround I’ve found is to do a full factory reset and setup the Arc Ultra from scratch. This setup process works because it does not ask me to check the < and > buttons are flashing and touch them: it uses a chime to detect the Arc Ultra and then completes the setup process from there. Can Sonos ple

Sometimes when turning the LG OLED TV I need to go to the TV setting and select a different sound setting, then return and select Optical Cable in order for Playbar1 to work. This happens even though the settings of the TV initially when powered on are recognizing the Optical Cable setting. why does this sometimes happen?

After I setup my era300 I the add surround they go missing in app

System update was run (version 86.8-7820) in sonos app S2, after the update, my two play3 speakers (stereo mode) lost base and now these are sounding like ordinary speakers. Sonos has not kept any provision in their S2 app to rollback to earlier version (version before the update). Please suggest if it is possible to restore earlier version by any other means.

As mentioned pretty much every morning when I am up watching the TV(Samsung recent model) the sound drops out. A power on and off fixes it every time. All connections are stable and firm but it keeps happening. I only upgraded from a similar setup with an old player, connected the same way that never had an issue. The Arc is directly connected to the TV via HDMI, my old set up was optical. I have done some research but no avail so would appreciate any help.

Whilst i was away on holiday my son asked my why i was playing music via my sonos play 1 stereo speakers ? - i was in Mauritius and home is in EnglandI replied that i couldnt as i was not on the wifi it turns out my pest of a daughter who was a mile away from my home was able to do this. she was not connected to my wifi and in fact was connected to her own wifi [which is not linked to mine].The Sonos play 1 stereo pair was showing up in her spotify so she pestered my son with it.Then it turns out middle child who lives 13  miles away [she was not connected to my wifi and in fact was connected to her own wifi [which is not linked to mine]  was able to also do the same  How can this happen?How do I prevent her from doing it again cos she’s a pest and will ?

When will Sonos offer Apple Shortcut actions that allow users to stop music playback on Sonos when leaving the house or start playback from a specific music source or playlist when entering the house? Shortcut tasks for the development team:- Start Sonos playback- Stop Sonos playback- Select/play Sonos music source- Select/play Sonos playlist What is the current status of the review process, and when is the integration expected to go live?

I wonder what is the best placement for 2x era 300 for surround. Tv has to be in the place it it. I wonder if this is the most optimal placement? Any tips 

Hello ,  Everytime I open the sonos app , it asks me to update. And it is not via the android playstore , but I need to download it from the sonos website and install it.  It is not something I want  on all phones from the family. How do I revert back to the “normall” sonos app on android , and if a update is neccesary , family members can easily update via the playstore. Thanks, Cor

Hi everyone,I am currently planning a new audio setup for a dedicated living room centered around a Samsung Frame TV. The absolute priority for this project is strict minimalism; I want to preserve the "art piece" aesthetic of the Frame TV completely, which means no soundbars or visible front speakers underneath or around the display.To achieve this, I am planning to use a Sonos Amp to drive a pair of Sonos Architectural In-Ceiling Speakers by Sonance, paired wirelessly with a Sonos Sub.This system will also integrate into an existing first-floor Sonos ecosystem, which already features two Sonos Five (one in the fireplace area, one in the dining area) and a Sonos Move (dedicated to the kitchen area). The main goal is to use the ceiling setup for TV audio, but seamlessly group it with the Five and Move for whole-first-floor music streaming when the television is turned off.I have attached a layout diagram of the room for context. The TV is mounted on the front/left wall (Red circle), an

Have had Sonos running happily for months with all Sonos devices in my IoT VLAN and my android mobile in the Trusted VLAN. All worked perfectly with mDNS and inter VLAN blocking firewall rules.Upgraded Sonos speakers to 93.1-74010 and Android app to 82.00.45 this week and now having issues. Opening the Android app finds my Sonos system and allows normal control. However, let the app sit for a while or go into the background, when you return to the app it reports no products found. Kill the app and reopen, system is found again and the pattern repeats.I don’t think it is a Unifi issue as the system is found and be controlled successfully on initially loading the app?Any help appreciated. 

HiI have S2 Sonos equipment in 3 different rooms and I access it from Desktop apps on 3 PCs and from my android phone.Today, the app on the main desktop that I use failed to find my system. The other two PCs and my android phone have no issues.The problem PC can access the status of each sonos speaker using their IP addresses, so there eis not a firewall/network problem.I have tried all of the solutions offered by Google Gemini and on this site - uninstal/reinstall, delete the Sonos,_Inc folder etc but no success.Does anyone here have any ideas?Thanks, Alan

Hello, delighted with my latest acquistion of the Beam Gen 2 home theatre set.I have connected everything as normal, however when I connect the HDMI to the arc port in the TV (samsung) the app says “arc not detectedf try again.”The sound works fine but shoild I connect to another port/change the HDMI cable?Appreciate any guidance available.

I started having an issue a few weeks ago where my Family Room speakers keep dropping whatever music service I am streaming.  The Family Room consists of a Playbase, Sub and two One’s.  All of the other speakers are working fine and I can listen to TV audio without issue.  I have restarted my router and all of the speakers and the issue persists.  I tried contacting support a few nights ago and that wanted me to log into my router and change the network channel.  I was unable to do so as my ISP seems to have reset my password.  Although I am not sure why I should have to make network changes if all of my other speakers are working fine.Maybe the Playbase is just old and it is time for an upgrade?  Anyone else experiencing issues?  

Can someone explain to me why on earth Sonos decided to discontinue support of SonosNet on the new Era speakers?  I have had a whole-home Sonos system for about 8 years now, and for much of that time I had constant issues with speakers cutting out audio or completely disappearing from the app while connected to my Google Wifi mesh network.  Finally, not that long ago I move all of them over to SonosNet via my Sonos Beam, which immediately resolved these issues.  Before this revelation, I was very close to getting rid of my entire Sonos system and moving to something else, because I was so sick of all the time wasted trying to troubleshoot this system, not to mention the complete nightmare the app has been over recent years.  This fix renewed my love for Sonos products, so much so I recently decided to upgrade some of my speakers and one of those purchases was the Era 300.  I was torn between the 5 and the Era 300, but given the room this was intended for and the fact that I wanted to f

Hello Sonos Community.I recently, and finally, moved my Era 300 pair to the behind the sofa position. The point here is, as you can see on the pictures, I don’t have space to move them further back, it’s a passing way, so, they have to be that close to the back of the sofa. My question is, do you think the height and orientation is good like this? If you can see a white pillow in the middle of the sofa, is where my head usually is while watching TV. I guess I should not do a inwards rotation of the Eras, right? Because of the lateral firing speakers.Thank you very much for you time.Cheers