Fix & Optimize

i play Sonos thru the app on my iPhone and iPad using Apple Music.  Today we played one playlist for 5 hours.  Later when I tried to play an album off Apple Music, it came on and then stopped! Nothing I did would allow it to be heard.  On the app, it looked like it was playing but no sound.  I had changed nothing! When I brought up the system, all 5 speakers, they looked like they were playing but were grayed out sort of.  At the top, the system icon was yellow— I don’t remember if that is normally yellow.  I am so frustrated.  This happened on my phone, so I tried the app on my iPad.  Same! Ugh!!! And of course its710pm Saturday night!  I also tried to play Sonos Radio—same.  

Using YouTube Music, it has now been buggy for Sonos devices for several months, better than it was 3 months back, but not as good as it was 12 months ago.Today I notice that my queue grows by itself in increments of 200 &/or 300 till it gets to about 34400, then the system becomes even less responsive.Anyone else noticed or had this recently? 2nd issue, which has had some airtime by others, is the playlist length. Sonos will only show 100 songs in a 483 song playlist, and will then continue to repeat those 100 songs and never show the other 383. Any genuine technical/bug fix available?  2023 & before, these issues were non existent!

Albums and artists in my Apple Music library (on an iMac) are broken up in Sonos to multiple albums and artists with some tracks.  I thought that integrity in my library would be kept in Sonos.  What’s going on?

I searched the forum with no similar experiences. Am I the only one whose playlist editing disappeared with the new app? There isn’t even an Edit option anymore. I can’t add or delete individual songs for the current playlist. I can only replace the entire queue. It is the same for all music sources. This new version so far has done nothing better and many things much worse, this one  being the biggest for me so far. What gives? Anyone else experiencing this?

I’ve seen this raised a million times but all the topics are closed. Scrobbling doesn’t happen live, it seems to happen whenever I switched from playing on my Sonos speakers via Spotify to another device (i.e. phone, laptop). If I play music only on my speakers for a week it will never scrobble anything. When it does scrobble if you switch away, as mentioned it only scrobbles the last 50 tracks, meaning I lose hundreds if not thousands of scrobbles a month. This may seem silly, but I’ve used last.fm since 2008 and I really enjoy keeping a proper back catalog of music throughout my life...I would really like this to work properly.

Hi. I have a pair of Era 300s and a sub mini.  They worked fine for about a month but now, whilst they play through the Sonos app (including with Spotify), if I play directly off Spotify app the left speaker doesn’t work. Weirdly I can control the volume of the right speaker using the left speaker controls, but the left speaker just won’t play music.  anyone had that problem or found a fix? Or any suggestions why this would be and what to do? i messed around with it yesterday to try to fix and had various configurations of speakers working and not working (including left not working on Sonos app and sub not working, so don’t want to make it worse again) right speaker was always working though), and in the end they all started working again, but this morning the left one is gone again.Very annoying.Thanks for any help you can offer. 

Having issues for over a year now with Apple Music and playing on my home system.  It just stops playing and now it won’t play at all expect thru my Sonos tv soundbars (I have wired Sonos speakers in my home).  Now on the app the volume is a light gray for the home speakerson versus the brighter white on the soundbars.  No clue what’s wrong or what’s going on.  I’ve refreshed, unplugged, reset and nothing has helped.  I absolutely hate this system as I built a brand new home with this cool tech and it’s been terrible.  Help… 

We have had Sonos speakers set up in multiple rooms for a few years, and we use Alexa to control them. However, I am planning to cancel my Prime membership. Will I still be able to use Alexa? Or is there an alternative voice command capability that I can use?

Hi,I have the Sonos One and it suddenly stopped working. It will not power up. No lights showing at all.I have unplugged, plugged back in. Used different sockets thay I know have power in.I have tried the reset. Still nothing.Please advise.Kindest Regards Slavka 

I have a home theatre with Sonos Arc, Sub and 2x One SL. I recently replaced the One SL with era 300 should I keep the one SL as part of the theatre in a different position or just move them to another room.

I’m considering setting up Sonos speakers for a hotel and am planning to install over 100 Sonos Era speakers, mainly to allow guests to use Bluetooth in their rooms. What would be the best way to set up these systems?From my research, I've found two potential options: 1. Create multiple VLANs and SSIDs, or 2. Set up multiple systems under a single SSID.How do these two options differ, and which would be more effective in this context?

This is so frustrating.  Amazon music's ultra HD sound quality is supported by my Sonos system.  However, connecting to amazon music is unusable.  I mean, Spotify is clunky but at least it works.  Amazon I can't even get it to work. Is this a thing?  Or just me? 

I have tried multiple times to tune Trueplay on one of my Sonos Ones. I have 6 Sonos Ones and only one of them will not save. I go through the process and each time it says it completed successfully. I go back to the Trueplay menu and there is no Trueplay Tuning on/off switch or an option to Retune. The only option is Trueplay Tuning (again). All of my other 5 Sonos Ones Trueplay just fine. It’s this single speaker that will not. I’ve tried unplugging it and even relocating it. Nothing works. Please help. 

Ok, before you start typing "it is a local problem".... my answer is "I know!" So I recently bought an S24Ultra and have been using the Sonos app on it. The application does most of the things.But what I have been struggling with since day 1 is that when I try to add GoogleAssistant to my speakers, the application will try to launch the GoogleAssistant application and stay without launching it.I thought that maybe it had to do with the fact that I am using Gemini, so I switched the phone back to Google Assistant. But no use.I checked and made sure that all the rights are set correctly for the sonos App.At this point I have to grab my old Samsung S3 each time that I want to add the GoogleAssistant to a sonos speaker. Anyone else experiences this?Any solutions?

My beam randomly disconnects when playing any of the music downloads including Sonos Radio. Does not disconnect when watching TV. Have tried all troubleshooting instructions but still happens

On android phone, remove sub mini and the music library works. Add the sub mini back in and no music library.Why oh why.

I had a split system. on S1 app was two ZP 100.on S2 app was playbar, an two one’si updated WiFi network and created S1 as above then set up S2 as above. when I went back to use S1 system all components have disappeared and S1 now says all components can use S2. where have my S1 components gone?can I get S1 working again or will I have to downgrade S2 components to S1 set up as S1 then split system again?if the latter what a pain and mess up!

Good morning, I am testing my alexa integration and I have an issue: multi room soundsMy setup:Living room: sonos arc with “built in alexa”. My son’s bedroom with a echo dot 5th gen and an old sonos playbar as a speakerBoth set-ups work pretty good with their alexa (either integrated or via echo dot) but one command:Sonos arc/playbar alexa commands:play music in the living room: works play music in son’s room: works play music everywhere: doesn’t work Sonos app shows both speaker are playing correctly Playbar won’t play any sound If I give the command from Snos arc with “Sonos AI”:play music everywhere (via sonos “AI”): worksSince the alexa command works de facto (sonos app showing both playing) I suspect it has something to do with some sonos app bags.Anybody would have an idea on how to solve this ? Thanks a lot.

Hello! Recently, the iOS app stopped making it easy to play music at the same level on every speaker in every room.  Until a few weeks ago, I would select all speakers, drag the volume slider for everywhere down to zero, and then back up to where I wanted it for my music. Now, individual speakers remember how much higher they were set and none of the numbers align. Is this a bug? Intentional? 

Hello, I’m trying to summarize the problems with the music library, at least as far as I’m concerned.I’ll describe my scenario: QNAP NAS with a library of about 17,000 files, organized into folders by artist. I use SMB protocol v2 and v3. I have 2 SONOS Play1, 1 Play 5, and a soundbar + SUB. I’m using the new Android app.The issues I’ve encountered with the library, which frustrate me quite a bit since I purchased SONOS years ago specifically for managing the internal music library, are as follows:- When I start a playlist (for example, of 300 songs), the queue populates with 64,000 tracks, repeating the playlist in a loop.- In the alarm configuration, it’s no longer possible to set a playlist, only the buzzer or external services (spodify, sonos radio, ecc...)- Difficulty adding songs to the queue.- Cannot play music from an entire folder (selecting music library - folders).- Cannot find podcasts on Spotify.- Radio stations often do not start.- The status light on the devices remains

Hi, would appreciate your thoughts before buying an Ultra please.I’m looking to stream music from a Synology NAS (DS223j) to the Arc Ultra and then out to 2 pair of Edifier speakers (R1700BTs), where one pair would connect as front left and right and the other pair similarly as the rear speakers.Ideally this would be controlled by Alexa.Is this possible please ?Many thanks.

First, I apologize up front if this has been asked/answered in other threads.  I have done searches but nothing directly comes up for my questions that I have found. I currently have a great room and purchased an Arc Ultra soundbar (in use with latest generation Samsung Frame TV connected via HDMI/ARC) in the Living Room space.  It sounds great, but obviously on the other end of the room you really have to turn that soundbar up loud to hear it, which becomes uncomfortable if in the Living Room space.  Was thinking of adding Sonos ceiling architectural speakers into that area (the kitchen) to keep sound levels reasonable.  However I am learning about the latency that will become an issue.  It seems like there is a creative way to solve this issue, and am trying to figure that out.Some options I am considering:HDMI/ARC Splitter or distributor - What if I send the same signal from the Frame tv to both the soundbar and the Sonos amp driving the ceiling speakers via a splitter.  Could this

Hello!I have two older Sonos Play:1 speakersMy system is MacOS Mojave 10.14.My music files are on an external SSD named WORK. The folder address is WORK/Music/iTunes/iTunes Media/MusicI followed the different Sonos and community tutorials. To add my files, I still have an error 913. However, I followed the tutorial and activated file sharing and set the rights on the shared folder WORK.Then I entered the line //volumes/WORK/Musique/iTunes/iTunes Media/MusicNothing to do: error 913Thank you for your answers!

Do someone know how to make sonos works with startlink.(much better from some dsl providers) and speed really good.- i know starlink says that satelite connections does not work but dsl yes..  i have tested makeing a bypass mode on starlink gen3 router to my own , but this does not help.  apreciate help to sort this issue out .and by the way Denon home works perfectly well with starlink.. 

Hello, The Sonos App on Android is no longer functional when it comes to playing Playlists stored in a Synology NAS. We are only able to play one playlist, but we can see the others. We have attempted several remedies, including:Deleting the Music Library path in the app and re-adding it Manually deleting the .m3u files in the NAS, and resyncing them ReindexingThis solved *nothing.* In fact, there are now double listings for the playlists in the app, even though each file is only there once. Has anyone else experience something similar? Please chime in if you have, especially if you have a fix for this issue. And *yes,* we are using SMB 2. on our NAS I apologize if this comes off as frustrated, but frankly this is, on such expensive equipment.