Fix & Optimize

My system wax playing find then just stopped wireless connection didn’t change and speakers are showing connected music is selected and indicates it is playing but absolutely no sound coming out of speakers 

XGIMI Horizon Ultra + Sonos Arc Ultra: Dolby Atmos stuttering with 30 m AOC HDMI cableThe idea was to create a home cinema with a decent projector and decent sound, including Dolby Atmos.The projector is an XGIMI Horizon Ultra, and for the sound system I have two Sonos Era 100s and a Sonos Arc Ultra.The difficulty with this setup is connecting the projector and the Arc without having a visible cable running across the room. The projector is on the back wall, while the Arc is on the opposite side of the room. The only way to hide the cable is to run it through a lowered ceiling and the technical room.I estimated the required cable length to be around 19 meters. To be safe, I decided to order a 30-meter HDMI AOC (Active Optical Cable) that is eARC-certified. Since the cable is optical, I assumed the additional 10 meters wouldn't be an issue.However, before installing the cable behind the wall/ceiling, I tested it in my living room. To my surprise, the sound constantly stutters.Things I h

I’m hoping someone on the Sonos Community can help me identify a very frustrating problem.My Living Room TV Sonos soundbar repeatedly starts playing Absolute Radio by itself during the early hours of the morning, waking us up. The Samsung TV is switched OFF when this happens.I have checked the following:No Sonos alarms are set. No voice assistants are connected. No iPhone Shortcuts/automations. No Apple Home automations. The soundbar is not AirPlay compatible. Sleep Timer is OFF. The station being played is Absolute Radio. I have submitted Sonos diagnostics while the problem was occurring. And they reset my App on Saturday but it is still happening.Diagnostic references (incase SONOS technical support see this):[redacted]The system also includes a Virgin Media TV box connected to the Samsung TV via HDMI, so I am now wondering whether HDMI-CEC/Anynet+ or the Virgin box could somehow be triggering the Sonos.Has anyone experienced Sonos starting Absolute Radio by itself in the middle of t

I’ve kind of given up but in one last ditch attempt to nail this I’m going to describe my problem and see if i’m missing something stupid.So trying to add a Music Library to SONOS using the Android App (S2 - Build 88.00.43)The library lives on an Asustor AS5202T NAS driveIt’s in a public share //AS5202T-852D/Public/Music with login and passwordI can access the share from my laptop. I can also access it on the Android Phone using “My Files” and selecting Network Storage, picking it from available Network drives and entering the login/password credsThe Android phone is on the same network as the NAS (hence why it can see the share in “My Files”When I try and add the folder on the app i get an error that the share is no longer available.I’ve tried with the share name and with the IP, same issue for both. Triple tripe checked login and password are correct and re-validated that by disconnecting my PC connection and re-authenticating with the same creds and they work. I’ve configured the NA

I am having difficulty setting up my newly upgraded home network (UniFi) to properly use Sonos.Currently my Sonos devices are connected to my “secure” network, which (I’ve been told) is not very wise.My desire is to have all of my Sonos devices connect to my network wirelessly via a UniFi VLAN for IOT, which does not have access to any devices on my “secure” network.I have two UniFi WiFi Access Points in my home.I have several Sonos devices in my home.I have two Sonos Connects which I use to stream music to two personal stereo systems.  Currently, my two Sonos Connects are hard-wired to my home network, but they are each in the same room where my WiFi Access Points are located for future configuration.I have 1 pair of Sonos Play:5 speakers connected to my network wirelesslyI have 2 pair of Sonos Play:1 speakers connected to my network wirelesslyI have attempted to set up my two Sonos Connect devices wirelessly but am experiencing problems getting all of my Sonos devices to work consist

Hello,When I am streaming in the dedicated app from Deezer (Iphone, Mac etc), it’s shows FLAC (HIFI).But I just integrated Deezer in my Sonos App, it does not show the quality it is streaming with. Is there any way to see, when it is playing in the highest quallity (FLAC)?My Apple Music is showing Lossless or Dolby Atmos in the App, but Deezer nothing.Anybody?

My private saved/built Sonos playlist does not play my saved songs from Amazon Music.   I can go into Amazon music in the Sonos app and play all the same songs that are grayed out in my private Sonos playlist.  My personal playlist with Amazon Music songs is the problem.  I’m been working with Sonos Help Customer experience for the last week.  They seems to be stumped.  I’ve removed, reset Amazon Music, refreshed network, etc.   

Is there a way to integrate for example a record player with the maximum supported bitrate on Sonos (24-bit / 48kHz)? It looks to me like every way to connect a record player samples it at 16/44.1. But maybe I am mistaking…

Since Sonos update in February 4 out of my 6 x Sonos Connects now only play on very low (almost inaudible) volume.Anybody else with this issue or any solution found for the problem?

Is this an improper way to hang the era 300? It keeps turning the volume down, which I think means it’s hung incorrectly.  

for approximately one week, I have been experiencing a reproducible issue with Amazon Music Unlimited in the Sonos app:For all artists and performers I have tested, Sonos App on Iphone only shows a very small fraction of the albums that are actually available.In the Amazon Music app itself, a much larger and apparently complete selection is available. My Amazon Music Unlimited subscription is active, and the missing content can be accessed and played there without any problems.The issue is especially noticeable with audio drama / radio play series, where Amazon Music contains a large number of episodes or releases, while Sonos only shows a small subset of them.The problem occurs consistently across all artists I have tested and started approximately one week ago.I have already tried the following without success:Removed Amazon Music from Sonos Added the Amazon account again Re-authorized the Amazon Music serviceReconnecting the Amazon account did not resolve the issue.This is not a cas

Hello,Have there been any discussions/thoughts about adding an “Outdoor” soundbar to the Sonos product mix??  I leave in the south and have a covered patio where I have a TV.  I would love to add a Sonos soundbar to my collection (only have Sonos products in my house) but there is High Humidity in the summer.  Will the current lineup of Sonos Soundbars be able to with stand the high humidity in the summer??  My patio is covered and the Soundbar would not get wet, just the humidity.

I would like to have 2 sonos ace headphones connected to my system when my wife and I watch a movie,  whilst my daughter is studying in the other room. I would like to know if that is possible before I purchase a second ace. I have a simple set up with my arc ultra to my TV and sub. I believe this was not possible a year ago when I got the system. Has this changed? Thank you for any feedback. 

I was playing with all five rooms grouped.  When I was finished I ran a shortcut that pauses, ungroups all & clears the queue.  Then I turned on the TV.  The Lock Screen still showed all rooms grouped and the music ( Radio station ) still in the queue. 

Recently the Sonos app will not play playlists from my iTunes library. It will play albums and songs no problems. But no playlists. Sonos seems to not care about people with music libraries. First they broke the compilations function so that every song in a compilation with differnet artist is considered a different album. Now this. It is exasperating. It keeps me from buying any other Sonos products as I contemplate elternatives.

I have 4 Move2 speakers that I bring outside to my pool area.   I want to group them so I can change the volume on them as 1 unit.    But I don't want to affect the volume on my sonos arc that is also playing inside the house.   I havent found a way todo this.   Anyone have any tips for me?    Thanks.  

I checked the forums and didn’t find anything that wasn’t 3+ years old or the solution was to just play music through Sonos app.  this is recent but surrounds do not work when playing Apple Music through the tv. It works with movies or other content but music app has stopped working in the last couple months.  suggesting that I only have surrounds if it’s played through Sonos app is unacceptable. It worked fine before for atmos or any other format. 

For years, Apple and Sonos have unsuccessfully tried to resolve my WiFi dropping issues. I’m still using my antiquated Apple Express as WiFi extender in Bridge Mode for my yard.  Ai finally resolved years long issue. My Apple AirPort Express is connected to AirPort Extreme via Ethernet cable through a standard unmanaged switch. My Sonos Connect is also connected to the same switch which caused Spanning Tree Protocol (STP) causing Extreme to repeatedly drop and reconnect.  Sonos Connect was still trying to broadcast its own wireless mesh network (SonosNet) creating a wireless-to-wired loop in the switch.  Resolved: In Sonos Connect Settings, the WiFi has to be switched to Disabled.  Hope this helps others those who still have wired phones. 🤣 

Currently have arc + era 300 + sub3 connected to main tv. Have purchased arc ultra to use with main tv & will relocate arc + 2 x ones (from other areas of house to upstairs tv. Can I simply disconnect the existing ultra from tv & connect to other tv or is there a process to follow? 

I’m installing a Sonos Amp with an outdoor Samsung TV. The TV will be connected to the Amp through its HDMI ARC/eARC port, and the cable run will be approximately 20–25 feet.Because I need to keep the cable as thin as possible, I’m considering a 25-foot active fiber-optic HDMI 2.1 cable rather than a conventional copper HDMI cable. The cable is: HDMI 2.1 / 48 Gbps Active fiber optic Unidirectional 25 feet CL3 rated Advertised as supporting ARC/eARC, Dolby Atmos, 8K/60Hz and 4K/120Hz Can you please confirm whether an active, unidirectional fiber-optic HDMI cable that supports ARC/eARC is compatible with the Sonos Amp for receiving TV audio over HDMI ARC?In particular, is there anything about the Sonos Amp's HDMI ARC implementation that requires a conventional copper HDMI cable, or should a properly designed active fiber HDMI cable with ARC/eARC support work normally?If fiber HDMI is supported, please also let me know whether there are any special requirements regarding cable d

I’m trying to troubleshoot an issue with no high frequencies being produced from my Play5:Gen1.I have the board out, have removed the 2 100uF capacitors which are apparently the root cause (their appearance is fine but they measure shorted).Before I purchase and install new caps, what about the 200uF capacitors residing right next to them? I don’t want to fix something that ain’t broke but while I have this apart I’m wondering if I should be proactive? Thoughts? Your experiences?

Hi everyone,I’m planning to use two Sonos Era 300 speakers as surrounds in an open-plan living room, behind my sofa. (right below where the Bose speaksers are today). The tv will be above the fireplace with the ultra arc below it.Because of the room layout, the best available position (in my opinion) is high on the wall, just below a low ceiling beam/soffit, behind the left and right corners of the sofa. They will be close to the ceiling—definitely within 60 cm / 2 ft.Should I mount the Era 300 speakers inverted (upside down) or upright in this position?They will be used as surrounds with a Sonos home-theater setup (ultra ARC and sub gen 4 )I understand the ideal surround position is closer to ear height, but wall mounting them high is the only practical option in this room. I will run Trueplay after installation.I would appreciate any advice on: Whether inverted mounting is correct in this specific high-wall position Whether they should face straight forward or be angled slightly do

Certain song in the playlist is throwing access error when manually selecting it, cant even load the artist profile. But the same song seems to play while during playlist shuffle. I see that there are similar posts in the past regarding this issue on YouTube premium family accounts. Is it still the case? Is Sonos gonna fix it?

Has anyone else noticed that the headphones sound bad when you turn off ANC? The EQ changes. I sometimes turn it off to make the battery last longer, but the sound eventually becomes unbearable.

So I changed by gateway router which wants to run a different 192.168.x.x. subnet from the previous one. New gateway router is also the DHCP server. Every device on my network picked up a new IP address within 5 minutes except every one of my Sonos devices, The Sonos app simply told me I had nothing configured, and suggested having to go through a very laborious process to reconfigure each Sonos speaker again. No way. As it turns out, a simple power-cycle of each speaker solved the problem immediately but this is not how a DHCP client is supposed to behave. Problem solved but maybe this is useful for somebody else.