Fix & Optimize

move 2 will not turn on- is there any other way to  power it up besides the charge unit that comes with iy 

I’ve read on the Sonos website that with the latest software, Move 2 speakers can now be used as surround speakers for a Beam 2. I have a new Beam Gen 2 and two Move 2s, all on the latest software. All three microphones are enabled. The Move 2s are set up as separate rooms, powered on over Wi-Fi, in the same physical room with line of sight to the Beam. When I select Set Up Surrounds on the Beam, the app only offers my Sonos Amp (which is in a completely different area of the house) and does not detect either Move 2. I also unplugged the Amp and retried.I have gone through all of the checklist items on the Sonos website, some of them multiple times. I’m not sure what to do at this point. 

I uninstalled the Sonos Controller from my iPhone and then reinstalled, so I presume have the latest build of it.I added 34 entries to a queue using the Add to end of queue and Add next options. When I click the queue button, the Queue page opens and never fully realizes--all I see is a grey list of items with no data in it. It does render the correct track count. See screen shot.I tried leaving the queue up for a while and it did not seem to render.I am loading tracks from a (large) personal library, though it seems like that should not matter.This feature does work on my MacOS controller on my MacBook Pro--I can see all of the songs just fine.This feature appears to have been broken for me since two years ago--so is it just me? I can’t fathom why such a major and fundamental feature would remain broken for everyone.

Any idea how I can remove it, I tried factory reset but it just shows as “Powered off” now? Surely it can’t be this difficult.

As Golden Gate is no longer in beta and is now a general release OS what is being done to address the connection issue?  I continue to see updates as it’s still in beta and that’s no longer the current state.  

This thread is aimed at all of us whom has a Sonos Roam product (and probably a few other Sonos products as well).This thread aims to solve the following issues:Sonos refuses to add google assistant as a voice assitant (getting stuck during onboarding) Google Assitant commands can only Stop and Say what it is playing, but not Resume / change it (timers still work) Sonos Roam only plays if directly adressed, otherwise responds with “I can not do this on this device”.I have already solved these issues, the step by step guide is posted bellow as a answer.The solution i found to these problems are as follows:Issue #1:This requierd me to do a full unlinking of the product to my google account,Remove assistant from Sonos app, as it tends to get added but not work Press the Cogwheel (Settings) in the top right Press General Settings Select Voice Assistants then remove Google Assistant from your device Remove the connection from the Google Home app Open the Google Home app Click on your p

I have sonos one with Alexa installed  when I ask Alexa to play a radio station it ill say now playing but i hear nothing

Sehr gut ist der lokale SONOS-Sprachassistent. Bitte dringend in DEUTSCHER SPRACHE anbieten,nicht jeder will AMAZON oder GOOGLE oder APPLE auf seine Lautsprecher lauschen lassen. Und nicht jeder kann Englisch oder Französisch. Vielen Dank fürs Zuhören. Antwort von Sonos Inc.Vor 9 StundenWir freuen uns, dass du uns ein so detailliertes Feedback zu deinen Erfahrungen gegeben hast. In dieser Angelegenheit empfehlen wir dir, dein vollständiges Feedback in unserer Sonos Community zu hinterlassen, da unsere Entwickler die Community aufmerksam verfolgen, um Ideen und Feedback zu finden, die dazu beitragen können, Sonos für unsere Kunden zu verbessern.Moderator edit:Google Translate-The local Sonos voice assistant is excellent.Please make it available in GERMAN as a matter of urgency;not everyone wants Amazon, Google, or Apple listening in on their speakers. And not everyone speaks English or French.Thanks for listening.Response from Sonos Inc.9 hours agoWe appreciate you sharing such detailed

Do ace headphones work in the same way as sonos speakers?

Why my Beam doesn't stay connected to the network while I'm outside?  And why I couldn't reconnect it? How can it saved my network? 

Actualmente tengo un Sonos Arc Ultra, 2 ERA 300 y un SUB mini. Desde la ultimat actualización mi Sonos sub mini se desconecta constantemente. Ya he hecho reinicio de fabrica, reinicio del router y vuelvo a conectarlo. Se conecta pero al de un par de dias se vuelve a perder la conexión y así constantemente. Llevo toda la vida con equipos DENON yBOSE o KEF y nunca he tenido problemas. Es decepcionante comprar un ecosistema completo de SONOS pensando que es de lo mejor y que falle de esta manera con poco tiempo de uso. A alguien le ha pasado? Moderator edit:Google Translate-I currently have a Sonos Arc Ultra, two Era 300s, and a Sub Mini.Since the latest update, my Sonos Sub Mini keeps disconnecting. I’ve already performed a factory reset and a router reboot, and reconnected it. It connects, but after a couple of days, it loses the connection again—it’s a constant cycle.I’ve used Denon, Bose, and KEF equipment all my life and never had any issues. It’s disappointing to buy a complete Sono

Hi all. I currently have a system in my living room which consists of an Arc Ultra, Sub Gen 4 and 2 x Era 300s. I use an Apple TV 4K and a 2021 Samsung Frame TV to watch all my content (through the Apple TV). Over the past 2 months I have been getting a very loud and rhythmic (almost like a heartbeat) thumping noise from my Sub Gen 4. It happens only when watching content (doesn't seem to happen when I listen to music through the app). When I pause the content on the TV, the thumping noise continues. I have tried removing the Sub from my system and re-adding it, done a factory reset, spoken to Sonos Support (who were nice but not very helpful) but the issue just won't go away.  The issue has started a couple of months ago while before that I’ve been running the system just fine for about a year or so. Any help will be much much appreciated!

Why is the connection to DR lost (again)

Help from the pro’s needed...🙏11 Speaker Sonos System - Becomes Unresponsive After a While (Sky Max + Orbi RBE871 AP Mode)I’m hoping someone can point me in the right direction because I’m running out of ideas.My client has an 11-speaker Sonos system consisting of:Beam Sonos Amps Play:3s Sonos Ones RoamFor over 6 months they’ve experienced intermittent issues including:Rooms disappearing “Unable to connect” “Cannot communicate” App timing out Speakers appearing in the app but with no playback controls Alexa playing to the wrong room or saying it’s playing when nothing happensOriginal NetworkI discovered the network was configured like this:Sky Max Hub (routing + Wi-Fi enabled) Orbi RBE871 mesh (Router Mode + Wi-Fi enabled)So there were effectively two routers and two Wi-Fi systems.Changes MadeI spent the day simplifying everything:Sky Max Hub now does all routing and DHCP. Sky Wi-Fi disabled. Orbi RBE871 changed to AP Mode. Garden Orbi also changed to AP Mode. Garden Sonos speaker mov

Når jeg forsøger at tilføje kanaler fra DR LYD får jeg at vide at der ikke er nogen elementer at tilføje. Det er for øvrigt startet i dag.Tidligere havde jeg ikke problemer.

I have installed a SONOS system to my house and I( think I have grown to actually hate it. It looks fantastic but is so difficult to keep all the speakers working. The APP guides are so frustrating as they don’t allow you to go back. My phone has been saying ‘Connecting to your Play 5 for 40 mins. This has happened a few times and if I shut down the App I lose all the speakers that I did have success connecting. I have x2 Players, X2 Play 5, x3 Sonon 1’s, x2 Sonos Move, x1 Sonos Boost. It all looks good, sounds great when it work but I am now beyond the end of my tether trying to get all speakers connected. 

Hello apologies if this has been covered/questioned before.I have a bit of a collection and have recently changed my wifi to a new one after a while with no internet. Im happy to individually add my speakers back one by one but is there a way to save the updates for 1 mass update at the end. Currently im adding one play 3 waiting for the update, adding another, waiting for that to update, adding my era 300 waiting for that update, arc, sub, play 1, one, one, etc etc ideally id like to add all, have an option for ‘add more devices’ then once you’ve finished adding whatever you have you can ‘update all’ same goes for if you purchase a new bundle arc, plus surrounds etc does it not make sense to add them all to the network and then update altogether?

I have a stereo pair of Era 100 SLs in my living room that were previously linked to Spotify. It was great, I could seamlessly connect to my phone or computer to the Sonos and not have other audio come through, just whatever was playing in Spotify. Within the last 2 weeks, the Sonos speaker doesn’t show up under devices anymore. I have tried everything, and it’s driving me nuts that no matter what I do, I can’t get these speakers to show up under my devices in Spotify anymore. I don’t like connecting via bluetooth because then anything I look at on my phone with audio interrupts the music. And it’s also just extra steps to connect the speakers to bluetooth and then go back into Spotify and connect to the speakers via bluetooth. PLEASE help me fix this, I have tried literally everything from toggling on and off certain settings like Authentication or Local Networks within both the Sonos app and Spotify app, to factory resetting the Sonos app and my speakers and re-adding them as new. NO

when I’m playing music through Apple Music app that I installed on my Apple TV 4K third generation Sonos app keeps saying stereo PCM, even though the song that I’m playing is lossless on Apple music app. I went to my Apple TV 4K settings under audio and video and disabled/turned off continuous audio connection. I restarted in my Apple TV 4K. My Apple TV 4K is connected to my tv via HDMI to 4K at 120 Hz sport which is HDMI 2.1 port, my Sonos arc is connected to earc port on my LGBXOLED. I have error 300 as surrounds. I recently updated to TvOS 27.0 but no luck.

I would like to know if the Ace Sidetone will work Bluetooth/USBC/3.5mm and connected to a Win 11 PC or a current Mac (I do work on PCs). 

I need to replace some components in my Sonos Five and Sonos One speakers, specifically the woofers, tweeters, and the cable connection/input ports.Have you ever carried out this type of repair or component replacement?I would prefer to rely on authorized Sonos service and would like to know whether these repairs can be carried out and how I should proceed.

I have managed to using Sonos connect to have Sonos system of output to include hi-fi speakers at the same time. However, I haven’t worked out how to do the opposite whereby I play a vinyl record or cassette and the output goes to the hi-fi speakers and Sonos speakers at the same time using Sonos connect. I have a Denon receiver. any ideas?

Hello,I wrote to support but no reply....can anyone answer this?1/ I have 2 Sonos Play speakers paired in stereo.2/ I have ordered a new Sonos Beam Ultra.If I set the Sonos Play speakers up as surround speakers and pair them with the Sonos Beam Ultra, they will function as surround speakers as expected... but my question is: if I move them back (to their original location), will they play in stereo again, or will I have to pair them in stereo mode every time?Thanks a lot for the answer...Best regards, P.

My sonos 5 gen 1 cant get setup. I have a 2.4gHz wifi but when i get to the stage that SONOS wifi network is made, it says its not connected even thiugh my iphone says it is.  ethernet route also not working (no lights when ethernet connected so set up route fails)

It’s a very strange case of deja-vu as per :Hi again,I need something similar for Sonos Era 100 SL as I have ordered a couple of those from Japan. I expect more paperwork will be required to get them through Taiwanese customs.Can someone as Sonos please assist? (Where is Corry? 😃)