Controllers & Music Services

I have no sound coming from my play 1 surround speakers when thebtv is playing. Here is my diagnostic number 4067673.

I have been a happy user and ambasador for Sonos for 14 years. During 14 years I have had to restart the controller once or twice. Then Sonos choosed to discontinue development of their controller. My controller "died" 4 month ago, and I was forced to substitute it with tablets and phones. Now I have nothing but trouble; most of it probably related to my wifi which is my problem and not Sonos´ problem. I prefer to use my sparetime listening to music, not trouble shooting. I can no longer reccomend Sonos.At all.

I just recently updated SONOS but have no idea what was updated and what the affect was. I have searched for the info on that and can not seem to locate any info. Where do I get that info?

For MacOS only, looks like. Should cut down on a good bit of the whining here. Good old Apple refused to host it in their App Store, lol. A hole in their walled garden. https://9to5mac.com/2017/12/04/audiobridge-airplay-sonos/

I'm a long-time Sonos user who is very disappointed that Sonos has made my iPad1 (four of them) incompatible with the latest update. I understand not being able to use the latest features, but to make them completely unusable to me is bad policy (in conjunction with Apple). Anyway, I have declined to update to the latest update (I currently have two iPhone 5/6 along with the four iPad1). My question is how do I stop Sonos from nagging me to update? Every few times I go into the app, I get the update message. I thought there was a way to stop those alerts. If so, how? Thanks

I want the finest Chrome extension for Sonos known to man. I want it here, and I want it now.

Hey Ryan - I see a controller update was released for iOS today but the release notes are generic. “Every update delivers upgrades and improvements...” Usually you guys are good about putting details in release notes. Please tell me this isn’t the beginning of Facebook-style release notes. From a user perspective, updates to the controller mean updating the speakers, which is inconvenient (more for some than others). Providing a reason for updating let’s us know the purpose for the inconvenience and probably results in more positive sentiment. Thanks.

It’s installed, but I can find no information on what is in the release. Any ideas?

I have been selling sonos for several years now as a good distributed audio option. But the New UI is so bad Im having second thoughts on new jobs. It took me 15 minutes to figure out how to change rooms without having to select one room in the group and unselect the other. It still takes more clicks through menus to do the same things now. I have had endless calls from clients with the same problems or problems finding their playlists etc. Im actually looking into selling the DTS Play-fi systems instead because of this.

After i installed the latest update i can no longer connect to Sonos. Tried all the steps with no luck.

The following troubleshooting is for any Mac running OS X. This includes the iMac, Mac Pro, Mac Mini, MacBook Pro and MacBook Air. To share with other computers, simply turn on the service you want to use in Sharing preference (in System Preferences), then use the matching client software to connect to your Mac from the other computer. In the case of Sonos, we would want to use Windows File Sharing or SMB. To share your music library with Sonos, we will first need to enable file sharing and Windows File Sharing (SMB). You can do so by following the steps below:  Select Apple logo -> System Preferences -> Sharing.Make sure to put a check mark for File Sharing so that it is enabled.Click on File Sharing so it is highlighted and click on Options on the right.Make sure to enable Share Files and Folders using SMB (Windows) in the window that opens up

Can you please let me know when will sonos play be upgraded to support Chromecast? Will such upgrade be applied and supported on already purchased sonos play 1 devices?

Seems like an easy question. However, I can't clear a song (while on the controller) in the queue because the clear queue tab is grayed out. I think it's Tidal track from one of my kids phone. At the top where the pause, backward and forward buttons are there should be the possibility to add a Stop button and a clear song button. Has anyone ran across this? Thanks Darryl

Updates by cell based internet connection

Hi there, Loving my new Sonos play1, it works seamlessly with my iPhone, mac etc and means no faffing around. And most importantly, it sounds amazing. The OSX software is good, however it really needs to be updated for retina displays - it is quite badly fuzzy on my MacBook and just takes away from the glossiness the system has... I imagine this is going to be reported more now that the new iMacs are retina as well. Also, just a note that it really needs to access Spotify radio. Playlists are great, but I often list using the former.

Coming from Winamp, I have to say there are a few small things that I find make a big difference in the control of my music. The one I'd like to mention here is "Stop after current" which does exactly what it says. That's a nice feature to have if I'm on my way out or just don't want the rest of the queue to kick in. As an aside, the queue resuming after I've picked a single song to play is actually really nice, IMO, but if I just didn't want it one time and I figure 'oh i'll just clear the queue and this will be the last track' but it stopped my music immediately. I don't really get that, I must say. The thing currently playing isn't IN a queue so why would it be dropped too? Like if you were waiting for a teller at a bank... when you're at the teller you're not also queued up, right?

I am new to the Sonos world and am currently testing out a Sonos Play:1 before deciding whether to fully jump in with their system. If Sonos adds Chromecast support to its speakers such that various Sonos rooms become castable destinations natively from Android apps that are compatible with Chromecast, would this require a hardware or a software update? If it is a software update, I would have hope that this could be added to existing Sonos speakers and then I can go ahead and expand my system. If a hardware update is needed, I may hold off on purchasing speakers until this feature is added. I recognize that Chromecast compatibility has been discussed at length in these forums, but I have not seen an answer to this question yet.

Since the Alexa upgrade it does not appear possible to access the Sonos Support Info (track count etc). If there is a new way to get at this info can you please point me in the right direction? Or, if the info is no longer accessible, can it please be reinstated asap?

Why do I have to go to the Sonos App Store each time I open Sonos????

I messaged Sonos like a year and those ******** never got back to me they need to let their costumers they need to let their costumers lost their stations alphabetically to make it easier to find stations

I have just received my 2 envelopes and labels for my 2 CR100s. Do you want the cradles and power supplies as well, or just the controllers ? The labels are for DHL. Will you be arranging a pickup, or do I do that ?

SONOS PLEASE CREATE an App, Software or Tool that Operates like "TRUPLAY" for Android or Windows Devices First, before I begin my discussion, I want to let all the people working at Sonos know your Customer Support is Excellent and the Products are Stunning with Breathtaking Sound Quality!! I LOVE MY SONOS SPEAKERS! *(Owner of Play:5 & Two Play:3's and Also, Adding Sonos Sub & Two Play:1's this weekend) NOW, I agree with most of the customer comments about NOT HAVING TRUPLAY OR AN EQUIVALENT AVAILABLE FOR ANDROID USERS. I don't understand the company's explanation/reason why they're unable to create a similar Truplay App for Android? Every Sonos Response on this subject, echoes similar answers; Which, discusse a microphone issue as the main obstacle? Android and/or Windows PC's have Excellent Microphones! Almost 100% of ALL Apps or Software can be used on either Apple iOS or Android Devices. The company's inability to make this small gesture a Top Priority for ALL S

Hi Sonos, love the speakers love the sound love the design, great great product, but you need to get your UI/UX folks in a room and seriously take a look at the iOS app experience, it is very poor, the cognitive dissonance, just the sheer difficulty in achieving any simple task. On any screen there are multiple touch points that slide screens in and out , up and down with little or no intuitive reasoning. Please take a step back, take a look, then redesign from the ground up.

Is the Windows desktop software going the (tragic) way of the mobile app? Or does the latest upgrade leave the UI alone? I can't stand the new app, and have postponed updating my Windows Controller to avoid further annoyance.

Hi, is there a way to view my Spotify playlists in Sonos with the newest additions at the top rather than at the bottom of the listing. I have large Spotify playlists and when viewed in Sonos I have to scroll down a long long way to see my newest track additions. If my network is slow this issue is also compounded in that the lower down tracks don't appear for quite some seconds which is further frustrating. I more often like to play my most current tracks (new additions) than a track I added 2 or 3 years ago. A button to reverse / toggle the playlist order (show newest / oldest first) would be really welcomed if none exists currently. If this doesn't exist maybe Sonos could consider it / add to a wishlist. Thank you.