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jhwilliford
Contributor I
April 13, 2018

Sonos can’t connect after software update to 8.5.1

  • April 13, 2018
  • 12 replies
  • 1206 views
After i installed the latest update i can no longer connect to Sonos. Tried all the steps with no luck.
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    rbtabbott
    Lyricist III
    April 13, 2018
    No, just the Play 5. I have multiple bridges, a Play Bar, and 5 zones throughout the home--all working fine. It was all set up by a home theater/security company. I added the Play 5 about 2 years ago and never had any issues with it until now. I appreciate all of your help. I sent a message to Sonos that requested a diagnostics, so did run that and submit it to Sonos--hopefully I can get this to work out...
    Chris
    Chris
    Lead Maestro
    April 13, 2018
    so answe isn’t no - you do have other Sonos speakers.

    Ok then I would try a factory reset then of the play:5 and add it back to system
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