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domlutier
Contributor I
Apr 4, 2018 11:32 AM UTC

Sonos app

Why do I have to go to the Sonos App Store each time I open Sonos????
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    8 replies

    Chris
    Chris
    Lead Maestro
    Apr 4, 2018 12:00 PM UTC
    Maybe your not on right version - in Sonos app under settings...about my Sonos what controller version are you running? I also assume you are not signed up for any beta.
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Ken_Griffiths
    Ken_Griffiths
    Apr 4, 2018 12:02 PM UTC
    I don’t believe Sonos have an App Store, they only have the one Sonos Controller App for different platforms. What are you seeing exactly and how are you seeing it? Maybe a screenshot will help, alongside any messages and identifying the type of software/hardware you are using?
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    Chris
    Chris
    Lead Maestro
    Apr 4, 2018 12:51 PM UTC
    I was thinking it was sending him to device app store to update Sonos app (like Apple App Store).
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    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Ken_Griffiths
    Ken_Griffiths
    Apr 4, 2018 12:57 PM UTC
    I was thinking it was sending him to device app store to update Sonos app (like Apple App Store).

    Yes, you maybe correct Chris. I just wasn’t sure.

    Like you, I am happy to help domlutier, but just wanted to find out a bit more info; as if it was just taking him to the Apple store or Play Store then surely downloading the update would have been the obvious next step to take.

    There was no mention of any update in the original post, so thought I would just double check things.
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      domlutierAuthor
      Contributor I
      Apr 4, 2018 1:19 PM UTC
      Yes it’s sending me to open the app in App Store every single time I open Sonos although in the app setting it says it is up to date.
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      jgatie
      jgatie
      Apr 4, 2018 1:24 PM UTC
      Yes it’s sending me to open the app in App Store every single time I open Sonos although in the app setting it says it is up to date.

      Try deleting the app and reinstalling. No settings will be lost by doing this.
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        domlutierAuthor
        Contributor I
        Apr 4, 2018 1:29 PM UTC
        It worked. Thanks jgatie
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        Ken_Griffiths
        Ken_Griffiths
        Apr 4, 2018 2:14 PM UTC
        Yes, Well sorted jgatie.?
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