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Dick Cooper
Avid Contributor I
Mar 29, 2018 2:48 PM UTC

Procedure for returning CR100 for recycling

I have just received my 2 envelopes and labels for my 2 CR100s. Do you want the cradles and power supplies as well, or just the controllers ? The labels are for DHL. Will you be arranging a pickup, or do I do that ?
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9 replies

Chris
Chris
Lead Maestro
Mar 29, 2018 2:54 PM UTC
You probably just call DHL or drop it off at a DHL location
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Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Chris
Chris
Lead Maestro
Mar 29, 2018 2:54 PM UTC
http://www.dhl.com/en/express/shipping/find_dhl_locations.html
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Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Edward R
Edward R
Retired Sonos Staff
Mar 29, 2018 2:57 PM UTC
Hi there, Dick Cooper. Thanks for checking. The CR100's themselves will suffice. You will need to organise pickup with DHL yourself. The instructions should be in the email. Let us know if you require any further assistance. Many thanks.
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Try searching our articles for help with your question: https://www.sonos.com/en/support
Dick CooperAuthor
Avid Contributor I
Mar 29, 2018 3:02 PM UTC
Thanks Edward. I will get on with it.
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Dick CooperAuthor
Avid Contributor I
Mar 29, 2018 3:18 PM UTC
I am sorry but this is not working out. 1. I had no email with instructions. 2. I have just tried to arrange a collection with DHL and they asked for nearly 400 euros. Sorry, but no. I will take them to my local dump.
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Chris
Chris
Lead Maestro
Mar 29, 2018 3:34 PM UTC
They didn’t send prepaid labels. I think she didn’t understand.
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Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Dick CooperAuthor
Avid Contributor I
Mar 29, 2018 3:39 PM UTC
Since SONOS do not want the cradles or power supplies (they wouldn't fit in the envelopes anyway) I will recycle the whole lot locally and forget DHL
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    Stanley_4
    Stanley_4
    Grand Maestro
    Mar 29, 2018 10:53 PM UTC
    We have no problem dropping stuff like the CR-100 off at our local hazardous waste collection point. Couldn't see the hassle of packing and shipping them back versus the drop-off.
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      Dick CooperAuthor
      Avid Contributor I
      Mar 30, 2018 1:44 PM UTC
      You are right, of course, but I just wanted to put Sonos to the trouble and expense of organising the recycling.
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