Skip to main content
jhwilliford
Contributor I
April 13, 2018

Sonos can’t connect after software update to 8.5.1

  • April 13, 2018
  • 12 replies
  • 1206 views
After i installed the latest update i can no longer connect to Sonos. Tried all the steps with no luck.
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    12 replies

    rbtabbott
    Lyricist III
    April 13, 2018
    I tried to update to 8.5.1 but was given an "Error 30" and the controller no longer saw my Play 5 (Gen 2). If I disconnected the Play 5 I was able to perform the update, but the Play 5 still wouldn't connect. The Play 5 has worked fine for nearly 2 years prior. Any thoughts?
      Chris
      Chris
      Lead Maestro
      April 13, 2018
      Try plugging the Play:5 by Ethernet cable into your router and try the update.
      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
        jhwillifordAuthor
        Contributor I
        April 13, 2018
        I solved my issue. The catV cable unseated and was not making a good connection. Looked connected visually but was out enough to break the connection.
          Chris
          Chris
          Lead Maestro
          April 13, 2018
          Always good news
          Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
          rbtabbott
          Lyricist III
          April 13, 2018
          Tried the Play 5 directly into the router with no success. This all happened during the attempt to update to 8.5.1.
          Chris
          Chris
          Lead Maestro
          April 13, 2018
          What happens with the play:5 connected direct to the router?
          Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
          rbtabbott
          Lyricist III
          April 13, 2018
          It shows the Play 5 in the controller window but with "Software Update Required" just beneath it. If I try to update, it still gives me the error 30 message. I can select other rooms/speakers in the controller and they play just fine. If I go to About Sonos it shows the app running the current update 8.5.1, but I can't connect to the Play 5 and play from it.
          Chris
          Chris
          Lead Maestro
          April 13, 2018
          First - delete the Sonos app from your phone. Install the sonos app back using app store (that way we know the controller itself is not locked up somehow). Then pick the update now - which will attempt the speaker update portion.
          Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
          rbtabbott
          Lyricist III
          April 13, 2018
          No luck (but but the controller on both of my PC's and tablet have the same problem--they show "Software Update Required" beneath the Play 5 as well).
          Chris
          Chris
          Lead Maestro
          April 13, 2018
          Do you have any other Sonos speakers?
          Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
          Show more replies
          Terms & ConditionsAccessibility statement